Lewisville Mitsubishi

Everyone I worked with were friendly, courteous and extremely professional. The dealership is family owned and they really make you feel like you are part of the family. I can tell they really care n extremely professional. The dealership is family owned and they really make you feel like you are part of the family. I can tell they really care not only about delivering excellent customer service, but they really care about thier customers. They made my car buying experience so easy. The hardest part was deciding which awesome car I wanted to buy! I did my research before shopping and was pleasantly surprised that not only did they not insult my intelligence by bogus negotiations but they also gave me an excellent trade in value for my previous car!! I was very pleased with the financing and was surprised no one tried to pressure me into anything. My overall buying experience was amazing. I HIGHLY recommend this dealership to EVERYONE!! More

Most folks really don't like the new car purchase experience. That's a thing of the past for me. This is my fifth Mitsubishi from Lewisville Mitsubishi (we currently own 3). When looking for a ne experience. That's a thing of the past for me. This is my fifth Mitsubishi from Lewisville Mitsubishi (we currently own 3). When looking for a new vehicle, we've tried to visit other dealers or talk over the phone with them - perhaps just to be reminded of how 'not good' that can feel. But we eventually return to Lewisville Mitsu to actually buy a vehicle. They are trustworthy, pleasant and fair. Thanks guys. More

John Mahaffey is absolutely the most outstanding courteous, friendly, knowledgeable and trustworthy salesman I have come across in over 30 years of purchasing vehicles. He is true to his word and pl courteous, friendly, knowledgeable and trustworthy salesman I have come across in over 30 years of purchasing vehicles. He is true to his word and places the customer first. Ray Martinez from the service department does an excellent job in listening to his customers and makes sure you get Class A service. I was a Toyota believer all my life but my loyalty is towards Mitsubishi. More

These guys at Lewisville Mitsubishi are awesome! They are straight forward and very willing to work with you. They have tons of patience. They don't get defensive or rude like some other dealerships that w straight forward and very willing to work with you. They have tons of patience. They don't get defensive or rude like some other dealerships that we contacted. They willingly dealt with our bargaining requests and still gave me a the best deal on the vehicle I wanted and a generous amount on our trade in. Chris knows his vehicles very well and will definitely take great care of you. I would recommend this dealership over any of the other Mitsubishi Dealerships in the DFW area. More

I found a really nice tahoe on their website, but I lived 5 hours away and was hesitant to drive all that way and find something wrong with it. John Mahaffey took the time and sent me a lot of pictures and 5 hours away and was hesitant to drive all that way and find something wrong with it. John Mahaffey took the time and sent me a lot of pictures and assured me that it was indeed good shape. After driving down there the vehicle was exactly how he desribed and it was a very smooth transaction.!! More

I had a great experience! Michael was very friendly and made sure I got everything I wanted for my car. The sales manager also popped in to make sure everything was going good. I would definitely come bac made sure I got everything I wanted for my car. The sales manager also popped in to make sure everything was going good. I would definitely come back again! More

Best customer service ever. We have bought over 10 cars from them and would never go anywhere else. Sales process was very easy, service department is top notch! I would highly recommend visiting their s from them and would never go anywhere else. Sales process was very easy, service department is top notch! I would highly recommend visiting their showroom! More

I used to be a loyal Lewisville Mitsu customer. I have purchased two brand new vehicles from this place and referred a number of other people to them. My fiance went in to purchase a new car, asking us to purchased two brand new vehicles from this place and referred a number of other people to them. My fiance went in to purchase a new car, asking us to jump through hoops every step of the way. Do this, we did, sorry now do this, we did, nope do this now, over and over all the while they were trying to work a deal with the banks. We offered to put a good chunk of change down, but not all at once. We offered to put up half of 5k and the other half with in 7 days. This has been done numerous times in the past and I have done it with every car I have purchased, including the two from this dealership. The owner came back and said that since we were moving out of state and would be out of state at the time the rest of the money was due, they didnt trust us to pay the rest of the 5k. To even insinuate that your customer is going to steal your car blows my mind but to do this to a repeat customer who has purchased vehicles from you in the past is absolutely unacceptable. There are many dealerships who would love to get 5+ grand cash on a car and not insult their customers in the same breath. Will NEVER deal with these guys again, and will warn everyone I come in contact with to do the same. More

I purchased a 2004 Lancer from this dealer (in part because of the Tires for Life deal they had). I had all the recommended services and oil changes done at their service department and felt good know because of the Tires for Life deal they had). I had all the recommended services and oil changes done at their service department and felt good knowing they did a 27 point inspection every time I had my oil changed. Until my last oil change with them. The very next day I came out to find my tire was flat. And when putting on my spare I realized that every single tire was bald/had treads showing. The service department let me drive off the lot with the tires like this. Angry, I went back to have them change my tires on the tires for life deal, and was told I would have to wait a week for them to get the tires in. I rely far too much on my vehicle for this to be an option, so I had to take my car elsewhere to have the tires replaced and void the Tires for Life deal. Fabulous. I stopped taking my car in for service with this dealer. Fast forward to yesterday. My A/C has not been working properly, and the shop I had been taking it to gave me a quote (Compressor needed to be replaced) that was a little too steep for my college expenses. So I (illogically) decided to try the dealer again. I gave them the printed quote from my regular shop (which also had their diagnosis on it) and left it with them with the understanding they would call me with their quote. I receive a call from Oscar 5 hours later saying that, yes, the compressor needed to be replaced and that it would be $850 for generic parts and 6 hours of labor and, by the way, my suspension looks like it needs to be fixed and its $250 for each arm. I nix the suspension for the time being, and since the A/C quote was the same as my regular shop was quoting I told them to go ahead. 24 hours later they call to tell me my car is ready to pick up. When I go to pay the cashier tells me my total is $1650. Turns out Oscar failed to mention that the $850 dollars he was quoting me over the phone DID NOT INCLUDE LABOR. Kevin, the service manager tries to make things better by removing the total for the rags, washers, etc. that they charge. I appreciated the gesture, as it dropped my total down to %1500.29, but it is still almost double the max price I was willing to pay. With little else to do, I paid up. I had to unregister for my classes this semester. Thank you Lewisville Mistubishi for pushing back my date of graduation by 6 months! More