Levittown Ford - Service Center

Ford truck Took work van there, took them 30 days before they touched it, then they had a ton of excuses everyday of why it wasn’t done, service manager lied con Took work van there, took them 30 days before they touched it, then they had a ton of excuses everyday of why it wasn’t done, service manager lied continuously about when it would be done, plagued by incompetence from service manager. Just had to bring truck back was taken care of right away raised my original review from 1 to 3 Because of mike piscapo taking care of everything and making sure I got it back in a timely matter More

Brought my 2016 F-150 truck in with check engine light on I made an appointment with Levittown Ford, because of a check engine light on my 2016 F-150. They are so backed up that it was a 3 week plus wait. I I made an appointment with Levittown Ford, because of a check engine light on my 2016 F-150. They are so backed up that it was a 3 week plus wait. I bought my truck in and sat with Joe Deguire a service rep and discussed the problem. It was an intake manifold issue. My Truck was just over the 36000 mile warranty and I didn't buy it there. Ut oh, your thinking, same here. I knew the problem would or should be covered under warranty, a few threads I have read there is an issue with this and ford is aware. I brought my truck to a previous dealership and they were rude and said it was not covered. Not going there again. I texted Joe later that day about the status of the vehicle, His exact response was the parts are ordered and they will be in tomorrow. Like anyone who has ever had the pleasure of dealing with a dealership. My next question was: 'Is it under warranty"! Joes response was "it is". It will be all done later that afternoon. Wow... I shouldn't have been surprised but I was. The thing is, that all the people at Levittown Ford did a great job, they where polite, courteous, and got everything in a timely manner. Which isn't that the job.. The thing is today, is everyone is moving fast, communications, internet, etc. that we forget that there needs to be a human factor and time to take to say Hello, Thank you, and just be well mannered and polite. My experience with Levittown Ford was just that. Out of the 3 dealerships in the Nassau County, the only dealership I would go to without question is Levittown Ford. Thank you for the experience Chris31389 More

Fixed the mistake from another dealer I recently bought a 2010 Explorer from Verner-Cadby Ford in NJ, I know that I'm not getting a showroom quality or even a certified pre-owned automobil I recently bought a 2010 Explorer from Verner-Cadby Ford in NJ, I know that I'm not getting a showroom quality or even a certified pre-owned automobile. But the sold me a truck with a bad torque converter which caused a litany of problems with the transmission. I brought my truck to Levittown Ford for the warranty claim. Joe Deguire was absolutely amazing, he dealt with the warranty company, got me a rental, and kept me informed the entire time Levittown had my car. I would definitely deal with them again. More

Their Service Department Takes Your Car On Joy Rides You can call it a lack of service of this "service" shop. I brought my car in on Saturday 9/5/15 for a vehicle checkup and I was having issues with my You can call it a lack of service of this "service" shop. I brought my car in on Saturday 9/5/15 for a vehicle checkup and I was having issues with my windshield washer fluid spraying on its own. After waiting over an hour to be seen, I was told by the Service Adviser, Michael Gallway that since it was a holiday weekend, they might not get the part in by Tuesday 9/8/15. I was told that they would let me know by the end of the day. That came and went and I ended up calling them on Tuesday 9/8/15, and kept getting transferred to a different person. Then I was finally transferred to Michael Gallway's voicemail. I left a message and finally received a call at the end of the day. I was told that they were having no luck finding the problem with the windshield washer fluid. They kept my car another day and I ended up receiving a call around 3:30 on Wednesday, 9/9/15. I was told the same thing. They were unable to figure out what was wrong with the windshield washer fluid. They drove it around to see if they could recreate the situation and nothing happened. When I went to pick my car up, it appeared that the work order wasn't in the system. The nice woman at the front counter couldn't figure out why my service request wasn't coming up until she noticed that my service request was somehow closed out on Monday, 9/7/15 LABOR DAY. They were closed, but somehow it says that it was closed out on that day. I got into my car and then notice on my vehicles mileage counter that my car was driven for over 36 miles. 36 MILES? 36 miles and over a quarter of a tank of gas is now gone because they went on a joy ride with my car. The distance from Bethpage to Manhattan. On the invoice it states that the outgoing mileage was only 2 miles above the original documented mileage. They also forgot to reset the trip counter and I have it written by the inspector himself what the original mileage was. I went back inside to speak with a manager, but was told that neither the service advisor, Michael Gallway or the Service Manager, Manny Salierno were there. I eventually posted a review on their Yelp page since no one would take responsibility or would call me back. Their General Manager, Eric Rivera replied that I basically was making things up & that the car was only driven for 8 miles, even though I had visual proof & photographic evidence. On 9/18/15, I ended up having to contact the Better Business Bureau to help resolve this. It was only then when I received a voicemail from Manny Salierno .The dealership like originally stated won't take responsibility, but offered to send me a $50 gas card. The card finally arrived on 10/9/15 after having to get the BBB to contact them again after it was supposedly mailed 2 weeks prior. Even though the mailing date was the same date that the BBB contacted them about it. This place is the worst. I haven't been back since & never will. I also had tried to get Ford to help me out with them & they were no help as well. It's just a shame that I had to go through all of this just to get some sort of satisfaction. More

worst service so far Since mid June I tried to get a recall performed, it is August and still nothing. Stopped by to have information about a recall affecting my vehicle, Since mid June I tried to get a recall performed, it is August and still nothing. Stopped by to have information about a recall affecting my vehicle, since reading "increase the risk of fire" got me startled. The person at the desk had no clue so called the parts guys, she reported to me that the part was not available to call back within a week to get an update. I called back, but this time I was told that I have to go to the dealership to order the part. Later that day I went back there, now the new version is that I have to make an appointment to get the car inspected. At this point, reasonably nervous and annoyed I repeat to them that I was told something different. At this point I was referred to a person in the service department who after pointing out that was late for the service department to "take" the car, went ahead getting the mileage the car and that's it. I explained again how it was not my fault, but I was there late because I only had to "order" the part. So again no inspection was needed. I waited up to July 18th ( almost a month) I called back and the person who answered the phone wrote down a message for my adviser, underlining the she would make sure he would get it, plus transferred me to the adviser voicemail, on which I recorded a message asking for an update. On August 6th posted a negative review, that was followed up with 3 repeated phone calls inappropriately placed a 7.30am that persisted until the third time I answered. The service manager was calling to "help me" with the issue. I was extremely upset for the time and harassing way of being called and when I refused to say where I purchased the car due to my nervous status, he quickly ended the conversation. This is, as far, the worst customer service I dealt with. More

SAVE YOURSELF - HORRIBLE SERVICE DEPT There are no words for the service department there and the employees are even worse. The "Loaner Car Specialist" girl was rude, has no patience, and There are no words for the service department there and the employees are even worse. The "Loaner Car Specialist" girl was rude, has no patience, and has ZERO customer service etiquette. I lease a 2017 Ford Explorer through Levittown Ford. I bring it there for service, and everything there is an issue. First time, lost my keys upon me picking up car, had to wait 45 minutes for them to locate them. Second time, after making appt to secure loaner car, when I arrived they told me that they don't have one, and I complained, and they came out with some old Ford Fiesta. Third time there, I called to secure loaner car which I waited 2 weeks for appt, they called me day before and said they have no loaners for my appt. I rescheduled, waited another 2 weeks for appt with loaner car. I was first on line, they are under staffed, 3 workers running around, they cant find car tags for vehicles. After, I was helped not first but, maybe 10th, I give girl all my info for loaner car. And, she tells me we cannot give you car because your name is not on insurance card. I own the car, my name is on registration, and my name is on policy, just not on card. She was rude and refused. I explained to her that car insurance follows the car, not the driver. As long as the car is insured and I am licensed that is all that matters. She was like Nope. You can sit and wait 3.5 hrs for quick service line. What about 3.5 hrs implies quick. Needless to stay, I took my car and left! I will never never go there again! On a side note, other day I had to call Ford Roadside assistance for a flat, I called at 630pm, and they tow guy called me 10:30pm asking for my location, that he was on his way! Really! Horrible customer service, stay far, far away! More

There's a problem with vehicle service every time The service supervisors are always very apologetic afterwards, but every time i go, there winds up being some sort of problem. 1. Call and ask if The service supervisors are always very apologetic afterwards, but every time i go, there winds up being some sort of problem. 1. Call and ask if I could get a quick oil change, yes no problem, we'll get you right in. I show up to the quick lane- "It will be about a 3-4 hour wait"- No thanks, I'll go to Mavis. 2. Call and schedule an appointment for a safety recall on Saturday morning. Sure bring it in, we can have it done by the end of the day. I show up, we have no record of the appointment- we can have it done by Monday. Wednesday afternoon rolls around- hey, your car is ready now! 3. Flat tire repair/ removal of spare tire- I get home from picking my car up, open the trunk, spare tire and the jack are thrown haphazardly in the trunk. Not secured to the mount. Also, valve cap is missing from the spare. 4. Settings changed- i put the car in reverse to leave my driveway, all my backup cam settings are changed. You have to change all my camera settings to back the car into your service garage? Like i said, they are always apologetic afterwards, but you can not go there for service without some sort of issue popping up. Can't wait to pay off the rest of my car so i can trade it in and get far away from Levittown Ford. More

Terrible from top to bottom By far the worst experience I've ever had getting my car repaired. I called on a Tuesday to set up an appointment. The girl on the phone said Thursday By far the worst experience I've ever had getting my car repaired. I called on a Tuesday to set up an appointment. The girl on the phone said Thursday would work best for them so I set it up for Thursday. When I arrived at 9am Thursday they had no record of my appointment. I was asked by at least 4 different employees what I was there for, as if I just dropped this on them last minute. As I sat in the waiting room for about 20 minutes while constantly being asked why I was there I thought this is off to a terrible start and I should leave. Wish I had. Finally I spoke to someone that was going to take down all the info about what I needed done. The same info I gave to the girl over the phone when I set up the appointment they had no record of. They said I would need to leave my car overnight, which was fine. The next day they had it finished by about 5:30pm. The price I was quoted was $492 plus tax. The final bill came up to just over $700. Over $200 in tax? Anyway, I paid it and went to get my car. As the attendant pulled it around he said there was a loud squeaking noise and wasn't sure if it was safe. So I went back to the waiting room while they pulled it back into the shop. Turns out something wasn't lubed. I got in my car and found someones beverage in the cup holder. The guy said, "Oh, that's not yours?". I guess they hang out in the cars long enough to need a drink. A few days later I received a call from them saying they overcharged me by about $108. Great, glad they saw that and called. Until she said they can't issue a refund but instead can only put it into an account with them to be used at a later date. Unbelievable. After explaining to her that they were keeping my money hostage until I bring them more business all of a sudden there was another option. They could send me a check. Wow, where was that option when I initially asked for MY money back? I'm willing to bet they try that will lots of customers and the naive ones just say okay, I'll be back. Now a couple days later after that the brakes that they "repaired" are screaming just as loud as when I brought my car in. When I called and told them about it Rob put me on hold for 15 minutes before I was disconnected! Then I called Rob back and he said, "I didn't put you on hold, I transferred you.". I mean, at this point I was beyond fed up. He then transferred me to Joe who said to bring it in the next morning and they should have it done by end of day. I was unable to bring it in that morning due to personal matters. I called at about 9:15am to make an appointment. I asked about a loaner car and they said no loaner car because I didn't purchase my vehicle with them. Even though I'll now be without a vehicle due to their negligence. A girl, I think her name was Cindy, said they would send someone to pick it up and then drop it back off. She called back 2 1/2 hours later and said the sound was coming from the engine! What??? I said, no, it's the brakes, like I told you earlier. She said oh, well you'll have to bring it into the quick lube lane and they'll take a look at it. She didn't even seem to know what she was calling me back about. She said she had to now talk to her manager to see how to resolve this. About 10 minutes later she called and said someone would pick it up. After work I paid a cab to take me to pick it up since they wouldn't be bringing it back. Still have not received the money back that they overcharged me. I was told it would arrive by Dec. 8th. I was actually just going to chalk it up as a loss seeing as I had zero desire to deal with this company again. That was until I got my car inspected and found out they twisted the brake line leading to the caliper on the left side. Brakes are one of the simplest repairs to do on a vehicle and they couldn't even do that right. Not to mention that I brought my car in a second time because something wasn't right and they STILL didn't catch that. Either they didn't look at it the second time or they truly are negligent and woefully under trained. Dealing with them now to get the money they owe me back. Still in the process of that and it's been terrible but this review is long enough. Go literally anywhere else, this company will do terrible work and rip you off to top it off. More

Online parts department ’ve purchased a remote Combo kit includes: FT4Z-19A361-A Vehicle Security System (required) DL3Z-19A390-B U.S version Cellular Access Module We act ’ve purchased a remote Combo kit includes: FT4Z-19A361-A Vehicle Security System (required) DL3Z-19A390-B U.S version Cellular Access Module We activate all units we sell at no additional charge This is were the bad experience started, when calling the dealer someone will call you back. Then call again on Saturday that department is close please call back on Monday, when Call on Monday someone will call you back. When I stated to question the run around I was asked why I was given a hard time. I was told that ONLY one guy in the entire country is the only one that programs the kit. To wait till the end of day and this special one guy will call to proceed with the program. I’ve done this 2 other times on other trucks and don’t remember waiting for a call. When I called the Dealer that I purchased from eBay they got on right way. Shouldn’t purchase this from this dealer!!! Update 01/30/18 The remote kit that I purchased and the service that comes with works 100% I highly recommend this kit to anyone that wants cell communication with your truck. 15 minutes installation and 2 minutes in the phone to confirm the program with outside company. This is my 3rd time installing this on my Trucks. My mistake was purchasing from Levittown Ford internet sales department. Bad Bad customer service and sarcastically when talking with you. I hope this clears up the difference between the product itself and the Dealer that sold to me. More