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189 Reviews of Levittown Ford - Service Center
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December 02, 2019
Would not give me a Service Appointment Called Service Dept had me on hold for exactly 10:32. Tried to make an appointment to bring my wife's 2014 Escape in for, check eng light, oil change Called Service Dept had me on hold for exactly 10:32. Tried to make an appointment to bring my wife's 2014 Escape in for, check eng light, oil change while there and for NYS inspection. Was told I could just come in with no appointment to their quick service lane. I explained that I did go to quick service lane and left after waiting almost 3 hours for service and that I would like to make an appointment to drop off the car and pick it up when it is done. Was told that they would not make an appointment for me that I had to go through the quick service lane... ?????????????????? I guess business for them is so good they don't need anymore customers so I will help them out by going somewhere else. More
by FreeElectric
Employees Worked With
Whomever the women that answered the phone for the service dept. Would not connect me with a service person.
October 22, 2019
Terrible - total lack of customer service This will be my 4th time -yes that's right 4 times in as many months getting repairs for 2 recall issues. They had my car for over 30 days combined du This will be my 4th time -yes that's right 4 times in as many months getting repairs for 2 recall issues. They had my car for over 30 days combined during the previous visits, & I am still having problems. They have never offered a loaner car after I requested several times- they keep my car for days & sometimes weeks with no regard for how I am to get around without a car. I would think the car should have been fixed correctly in all that time, you could build a new car faster then they can fix even minor problems. Everything is a bunch of lame excuses. No one there can make a decision, the manager Tom is never there & he does not return calls. Total lack of communication & extremely poor customer service. One of them even suggested I purchase a new car! My 6yr old car has 36k I do not think I should need a NEW car at this time. If not for the recall I would never have gone here- stay away !!! Its just been a frustrating experience all around. More
by frustrated ford owner
Employees Worked With
Tom , Bob. Joe D, Joe L, Alison & a few I dont know their names
September 22, 2019
Buyer beware VIP service does not exist Don’t buy a car from this dealer based on the VIP treatment they advertise Loaner cars ?? Only with a scheduled appointment. But they barely do appo Don’t buy a car from this dealer based on the VIP treatment they advertise Loaner cars ?? Only with a scheduled appointment. But they barely do appointments for service. They used to do appointments for everything. They say to go to quick lane. I went to quick lane. Over 2 hours for an oil change! And they didn’t have time to do my 40,000 maintenance or check the noise my car was making. But 2 days prior i tried to make an appointment and get a loaner and they said no! Go to quick lane. So i can’t make an appointment and quick lane said they had no time (at 7:00 in the morning). So how does one get this stupid expensive maintenance done? Over the past years the service here has deteriorated. I am about to buy a new car and absolutely love my escape... but with this degree of horrible service I’ll be forced to go somewhere else More
by Dd
Employees Worked With
Service advisor Antonio drew
September 14, 2019
No more loaners Explain what lifetime loaner cars actually means? I tried to make an appointment to drop off car for 40,000 mile maintenance. I was told not only cou Explain what lifetime loaner cars actually means? I tried to make an appointment to drop off car for 40,000 mile maintenance. I was told not only couldn’t i make an appointment, i couldn’t get a loaner. I bought this car for the alleged VIP service. I cannot. be without my car I was about to upgrade to a new car but now will not by a Ford More
by Dd
Employees Worked With
Do not know names
September 10, 2019
Terrible!!! Absolutely the worst car company and dealership ever. Poor customer service, rude managers and workers. They will literally waste your time and money Absolutely the worst car company and dealership ever. Poor customer service, rude managers and workers. They will literally waste your time and money and if your car is under warranty they will not do anything about the problem you have, cause Ford company doesn't pay them to fix it it's free that the logic behind it. So poor I do not suggest these ripp off artists.... More
by Tina
Employees Worked With
Don't know their names
June 24, 2019
If you want to wait 3 hours for an oil change and inspection I got up at 6:30 AM to make it to the quick lane by 7am since it’s first come first serve, and if you’re not there and first in line you have no chanc I got up at 6:30 AM to make it to the quick lane by 7am since it’s first come first serve, and if you’re not there and first in line you have no chance of getting your car back. It took OVER TWO HOURS after being FIRST in line on quick lane for an oil change and a NYS Inspection. This place is garbage, I’ve never had one pleasant experience. I love my ford but there is nothing good about using their service center here. Just find a regular shop and get your car done there if you like to enjoy your time and not sit in the lobby for 3 hours waiting with no updates. More
by Ar@2222
Employees Worked With
John Devito, Joe Lamonica
May 18, 2019
Joseph Dequire’s the best service advisor! I’ve had my Ford for 7 years with 7 years of impeccable service! I was promised VIP service when I purchased the car and received nothing less. I was I’ve had my Ford for 7 years with 7 years of impeccable service! I was promised VIP service when I purchased the car and received nothing less. I was so happy when Joe returned to the service department. He has always treated me like family and I am sooo thankful for his help throughout the years. He definitely represents Ford well. It was also great to work with Antonio. Ford service is top notch!! More
by Pinkcargirl
Employees Worked With
Joseph Dequire
April 11, 2019
Service department leaves quite a lot to be desired While the service advisors at this dealership are very nice, it does not negate the face that every time I have brought my car in for any service ther While the service advisors at this dealership are very nice, it does not negate the face that every time I have brought my car in for any service there has been an issue. I recently against my better judgment I took it in for an oil change, and long behold I discover they forgot to put the oil pan cover back on my skid plate. I call and I am told no problem bring it in and we will replace it. So, I drive the 30 minutes all the way there wait for over an hour for a piece that takes tops 10 minutes to place on and I am told they don’t have the part and will have to order it and it will come in 3-5 days. Cut to 10+ days later where I am told the part came in and to come in. I return again and wait now for a speedy 20 minutes for them to tell me the bolts were the wrong ones and they will have them tomorrow. This is now the third time for a mistake they made and it has still not been remedied. I will NEVER be using Levittown ford or any member of this so called vip auto group ever again in any way shape or form. More
by Ametska
Employees Worked With
Marion, Joe Lamonica
April 05, 2019
The service center is Horrible Let me start off by saying i don't usually write reviews, but i am so annoyed at the Levittown Service Center. This is not the first time i have been Let me start off by saying i don't usually write reviews, but i am so annoyed at the Levittown Service Center. This is not the first time i have been there with my 2017 Ford Explorer. I have been there for oil changes and of course 4 new tires because they said i never rotated them so they were all bad, i have complained about air coming from my front windshield when i drive, of course they cant find anything wrong, and my sensors keep going off when im driving, again they cant find anything wrong. Well today i went in for an oil change. no i didnt have an appointment, when i got there i was told it would take 2 hours. I did originally say ok but after 45 minutes i asked if the car wasnt in to be worked on yet i would take it and come back, that was at 12;25, i was told the car was already brought in and was being worked on, so i said ok, it wont take long. Well an hour later at 1:30 i still didnt have my car. The girls at the front desk were very nice and they were looking into it with my service person, i dont know her name but she was the only female associate there. She never came out to me and at 1:50 the front desk girls called me up apologized for taking so long and handed me my keys, When i asked about paperwork i was told if there was any my service associate will mail them to me...I have never heard of this, and if this is how their customers are treated I won't be going back there. I will be looking for a different ford service center to bring my car from now on. More
by bbmom1972
Employees Worked With
Jon Guidi
March 28, 2019
DONT CARE ABOUT CUSTOMERS NEVER bring your vehicle here for service. Brought my new truck with only 4,300 miles in for a heater box under warranty to find the mechanics here de NEVER bring your vehicle here for service. Brought my new truck with only 4,300 miles in for a heater box under warranty to find the mechanics here decided to cut all wires for plow sander and strobe light. Now they’re telling me the mechanic that worked on truck is out with flu. That’s not my problem. Told them I’m not leaving until truck is fixed. Service advisors comment was I don’t need the plow and sander today. This place is something special for sure. More
by Jtmasonry
Employees Worked With
Rob Ciaccio
