Levittown Ford - Service Center

It's not bad enough that the transmission in my Focus had to be repaired over a dozen times, but they had the nerve to attempt to charge me the $100 deductible as per my Ford Extended Care warranty (which I to be repaired over a dozen times, but they had the nerve to attempt to charge me the $100 deductible as per my Ford Extended Care warranty (which I would have gladly paid if this had been the first problem with the trans) , but then, additionally, they had the nerve to attempt to charge me sales tax on the total repair amount that Ford paid them for the repair. This was total BS and an attempted money grab, as they obviously didn't think I knew anything about NYS Sales Tax Law. When I called Ford Extended Care directly about this, I was informed the dealer was wrong and instructed to send them the invoice if the dealer would not release the car without me paying the sales tax and that they would reimburse me. I tried to talk to the service manager, but he was conveniently too busy to talk to me...this was the same guy that recently was so quick to send out emails introducing himself as the new service manager and that his door was always open if you have a problem. Eventually, after I made a big enough commotion, over the whole ordeal, the service writer, a nice enough guy, but who knew very little about Fords, got the manager to waive the deductible and the ridiculous sales tax charge on a $2000 trans repair. BUT, it only gets better... About a week, on Christmas Eve no less, I notice one of the lug nuts is missing from the R/F wheel. Checking the rest, I find that ALL the lugs on both front wheels are loose. So after tightening the loose lugs nuts, I call the service dept and get the switchboard who informs the service dept will be open until 2:00 PM. It’s now about 12:00 PM and I head over only to find, they are closed. So I go to the show room to looking for the general manager, but wound up with the sales manager, asking about possibly getting a lug nut from the make ready department, or taking one off a car on the lot. He said there were not tools there and that he could not do that, and that I'd have to wait for the following Monday, but when I then said I'd just go outside and take one off another Focus in the lot, a nice salesman who overheard the (at this time) commotion came over and said he'd look around the make ready dept and sure enough he found a lug nut for me. The sales manager took copies of all my paperwork and said the service manager would call me when the service department reopened after Christmas, but of course he never did. So, in addition to Levittown Ford being a major inconvenience with this whole transmission experience, attempting to rip me off for the sales tax on an extended warranty repair, they now have but the safety of my family in jeopardy, by leaving the front wheels loose after reinstalling the transmission. Needless to say, my 2021 Bronco will be either from Hassett or Hempstead Ford! More

I rarely leave online reviews and I have never amended a previous review. My experience with Levittown Ford warrants a change of my original review. I had a negative experience that I had posted earlier. previous review. My experience with Levittown Ford warrants a change of my original review. I had a negative experience that I had posted earlier. Almost immediately after posting my initial review I was contacted by the manager Charles. One thing that bothers me more than anything is when people make excuses. Charles’ candor was exceptional! He did not try to pass the buck and immediately took responsibility and wanted to rectify it. Charles and his team went above and beyond to address my issue and it was clear he took control of the situation to make sure it was addressed. To say at this point I am completely satisfied is an understatement. Everyone is entitled to make an error and the way that Charles and his team stepped up to the plate afterwards was outstanding. I commend Charles and his team for making me a loyal customer and ownership should be thrilled to have such a competent person running that department. More

Purchased 3 Vehicles from Levittown Ford over the past 7-8 years. Sales Department always very professional, friendly and helpful in accommodating the vehicle we liked at a fair price. Recently, we had a 7-8 years. Sales Department always very professional, friendly and helpful in accommodating the vehicle we liked at a fair price. Recently, we had a problem with a service warrant on one of our vehicles. Although friendly and helpful, the vehicle was not repaired properly by the Service Department to my satisfactory. Bill Ballan, General Manager, stepped in and personal handle the repair issues. Mr. Ballan was very professional, understanding and ensure the repairs would be completed properly and in a timely matter. Upon picking up the vehicle, Mr. Ballan exceeded my expectations not only with the repairs but detail the vehicle as well. I want to make you aware, that I waited over a week before posting this review. Mr. Ballan definitely adds a professional standard and pride in workmanship that you would only expect to find in a five star dealership. Thank you!! More

Initially me review of Levittown Ford was going to be different then the review I am leaving now. That is all due to the General Manager Bill Ballan. My niece brought her car in for some mechanical issue different then the review I am leaving now. That is all due to the General Manager Bill Ballan. My niece brought her car in for some mechanical issues. After receiving some miscommunication from the Service Dept. she became upset which lead me to do a quick google search. With each review I saw Bill respond so I decided to call him. Even on the holiday weekend he responded very quickly and with open ears. He was extremely friendly and professional and willing to help. He promised a return call by 12:15 and I recieved the call at 11:45. He worked with the service department and the car was done by 4:30 p.m. not the weeks she was told it would take. I would recommend Levittown Ford to anyone and anyone that has any issues should reach out to Bill. I have no doubt he would step in immediately and make sure you are taking care of. Thank you Bill. You are amazing. More

Uninviting and unvalued customer. 1-New to the location and no one ever greeted me or asked if I needed assistance. 2-Unaware, the service location was not in the same location as the 1-New to the location and no one ever greeted me or asked if I needed assistance. 2-Unaware, the service location was not in the same location as the dealership on Hempstead tpke location, of which I made a service appointment and received a email reminder. Never disclosed there was a different location. 3-The service manager Nicholas Brown, when asked did not know who the owners were or neglected to name then when asked. The said "Joel" is one of them and when asked he replied, "I dont know his last name, we go by first name bases". Really, you mean you work for a company/business and can't even tell me who the owner or CEO is? Unacceptable or unless he thought we were stupid we cant do a google search. 4-We were told a loaner is not offer for our New Vehicle because it was not purchased at that location. That is the owners rule. You mean to say, If I brought a vehicle from anywhere, and new at that, live or choose this location for my service needs of the convience to my home, and warranty work, recall work is being done, I am not entitled to a loaner? I'm a first responder and if I had to leave my vehicle overnight, I can't go to work? That is what I was told. Never have I heard of such. I've had many cars makes and models and the dealer service station I chose never dismissed me in this way. I am appalled. Well I will not be having my service completed at this location. I did not have my service attended to. I will inform my friends and co-workers of my experience at this location and will not be returning. A Just want you to know. More

Brought my 2016 mustang to Levittown ford for repair.Turned out needed new engine!I spoke with Ralph(service advisor) about coverage under warranty.Ralph was very professional with handling my qu repair.Turned out needed new engine!I spoke with Ralph(service advisor) about coverage under warranty.Ralph was very professional with handling my questions and getting me back my car.!thank you,Ralph More