Levittown Ford - Service Center

Arrived at the service center and was immediately seen by my advisor Tonya. Excellent customer service. Above and beyond. Needed a loner and was helped by Janet. Stellar service. She was quick, helpful and f my advisor Tonya. Excellent customer service. Above and beyond. Needed a loner and was helped by Janet. Stellar service. She was quick, helpful and friendly. One of the BEST!! More

This review is regarding my 2016 Ford Taurus. I bought the car NEW from Levittown Ford in the summer of 2016, and I've had problems with water leaking into the sunroof ever since. I had the car m I bought the car NEW from Levittown Ford in the summer of 2016, and I've had problems with water leaking into the sunroof ever since. I had the car misdiagnosed twice, once by Levittown, who said the drains were clogged, and me, being fairly capable, took the car home and, following their diagnosis, cleaned them out (it did not fix it). The second time I took it to Koppel Ford, who said it needed a hose for the sun roof drain, which I had them do (it also did not fix the issue). Finally, I got corporate involved and took it back to Levittown to be correctly diagnosed. They discovered that the sun shade frame needed to be replaced, which was an extremely expensive job, but luckily Ford corporate was sympathetic to the situation and covered the majority of the bill, leaving me with $1k to cover. Levittown got the car back in December of 2021; I did not get my car back until May of 2022. I'm sure that the diagnosis and job took time, but the communication was extremely poor, with updates being far and few. Trying to get a hold of ANYONE was a mission in itself, and getting a response was like rolling the dice (some times I would get a call back and sometimes not). When I finally got word that my car was ready, I came down and checked it over (because we had a rainstorm the night prior). When I checked the car for any signs of water, you guessed it—the whole passenger-side foot well was soaked. I refused to collect the car, seeing as it looked like it was still leaking. A week or two later, I get the call again: The car is ready to be picked up. I ask if it is still leaking water, to which I am assured that it is not and that the chairs were removed to make sure any signs of water/mold (from the continuous water leak) were removed. This time I picked up the car and brought along with me my recently discharged and recovering wife and 1-year-old, and we made it off the property. I got as far as the first light outside of U-Haul before my problems began. There were random unnamed interior pieces rattling in the door storage pockets; leather on the center console was sliced; the B-pillar on the passenger side was cut; one of the doors was damaged; the sunglass holder was damaged (it literally popped out and landed on my lap when I opened it); the sun visor was missing a trim clip as well as being loose; the cover for the brake light on the roof fell out while I was driving; and there were trip clips for the chairs that were either mutilated, missing, or damaged. I turned right back around and told them that this was unacceptable as to how the car was given back to me. An employee named Andrew Keach came up to me and introduced himself as the assistant manager. He agreed that this was unacceptable and told me he would take care of it. Once again, a week passes—two weeks pass—and I get the call that the car is once again ready for pickup. I went to check out the car, and what I found was that the damage to the door panel looked corrected, but the damage to the b-pillar as well as the center console were not repaired well. It looked like someone had glued the cut on the center console and painted it to match the trim color; it severely stood out! The B-pillar also had the same repair; where the cut was, it was just a lump of glue, and what looked like shavings from the trim fabric? Not to mention all the other previously mentioned damaged and missing parts (minus the door panel) were still missing or broken! I told Andrew that I was NOT satisfied with the repair, and he told me that he was not happy with the way the car was handled either and would order the broken/missing parts, the b-pillar, and get the center console repair done better if not replaced. I took the car home, believing him. After three weeks and no call back, I called and asked to speak with Andrew to see if the parts were on their way, and when I asked if I could make an appointment, I received no call back. I called 3-4 times in the month after I got my car back, leaving several messages for Andrew on his machine and the receptionist leaving notes at his desk, and I never got that promised call back. It is now December, 10 days away from the anniversary of when I first dropped off my car at Levittown Ford Service for this nightmare. I gave Levittown Ford and Andrew the benefit of the doubt about that fabled call back about my parts and making an appointment to make things right, and now with the year almost over, I have not received anything. To this day, my car is still broken/missing parts that their service department either lost or broke and promised to repair/correct. I am reminded every day of this when I get in the car to drive it. Take my advice and take your car elsewhere, and avoid ending up with the same head aches I now have. More

I took my '08 Ford Edge to their 'Quick Lane' for two recalls, one to the airbag and another,, the fuel tank. The recalls were repaired according to the paperwork. Where I have an issue is that I mention recalls, one to the airbag and another,, the fuel tank. The recalls were repaired according to the paperwork. Where I have an issue is that I mentioned a slight hesitation on acceleration before the work was done on the recalls and was told the plugs may need changing.. I was quoted a price of $775.but opted not to as I found the price to be extreme. I was then told , after their complimentary multi-point check that my battery cable was corroded and should be changed or I risk not being able to start the car,, also at a cost of $775! I opted not to do either repair due to the cost and NOW my Ford Edge is outright BUCKING CONSTANTLY! I do not blame my service adviser, Lauren Potter, as she was pleasant and very helpful BUT I will be contacting them regarding this issue that I DIDN'T have when I first brought my vehicle in! I wish I would've checked these reviews first. UPDATE: I sent them my contact info, as per their request, and have yet to hear from anyone. I'm not sure I would trust them with repairs after reading some of these reviews. I always assumed dealerships offered the best service even if at a higher cost. More

Horrible Service - I should have looked at the reviews before I brought my car in. Brought my car in to the Quick Lane service on Wed. 3/16 in the morning for a NYS inspection and to fix a flat tire. I le before I brought my car in. Brought my car in to the Quick Lane service on Wed. 3/16 in the morning for a NYS inspection and to fix a flat tire. I left the car there and left. I didn't hear back for hours - I got a call just as I was calling them over and over again. They claimed that when they were taking the donut off the lug broke and therefore needed to replace the lugs = hundreds of dollars. The parts had to be ordered. I was told the parts would be in the next day, Thursday and that they would be in touch. I NEVER heard back from them on Thursday. I tried to reach them for HOURS. No one picked uo the phone in the Quick Lane. I didn't get a call back from the Quick Lane service advisor until I send a nasty e-mail to he dealer's general manager and service manager. I had to chase them for hours to find out what was going on with my car. No communication from the service department at all. The service manager never responded to my e-mail but the general manager did call me. Then when I went to pick up my car and was leaving in my car it was shaking horribly and making noise like I was driving over a rumble strip as I drove out of the parking lot into the street. How the person who drove my car out to the front didn't feel or hear that is unknown - other than they didn't care. I immediately came back. It turns out that my tire/wheel was loose and was not put back on my car securely after they fixed it. I also e-mailed the general manager and service department manager about the loose tire when I found out that the loose tire was the problem and never heard back from them. To add insult to injury when I went to pick up my car I didn't get my key back when I paid. I had to wait again for my key. I have never been to a service dept. where you don't get your key back when you pay. More

I took my car for recall. It took them two month to give an appointment. After two weeks, When I got my car back found antifreeze is leaking and could not start. I called bac It took them two month to give an appointment. After two weeks, When I got my car back found antifreeze is leaking and could not start. I called back my service advisor Michele Gerdon and towed my Ford Raptor to the repair shop. After a month calling her to find out the status of repair of my Raptor reaching out to Ford motor company finally I got my repair done. When I picked up my car on March 2, 2022, I asked my service adviser if leak was fixed which I had mentioned her from the start and in my email explaining her that I twice filled up antifreeze in two days. She assured me that her Tech did not find any leak. Two days later on Friday March 4, 2022 I found puddle of antifreeze under my Raptor and I took video which I send to her. I called her several time and left messages on her voice mail, no response from her. By the way she never call back to give me a status on the repair. I had to call her to find out what is going on with the repair of my Raptor. The dealership brags about the VIP service. I had bought Ford 4 working vans, 2 Expeditions, Explorer and Raptor and this is how they treat you (VIP). Sales-They treat you like very valuable person. Service is horrible. Service advisor never call back. Very disappointed. More

I brought my car in because my tire was leaking air. I worked with Matthew Ryan in the service center. They quickly diagnosed my car had a crack in the rim that was causing the leak. Matt then called and worked with Matthew Ryan in the service center. They quickly diagnosed my car had a crack in the rim that was causing the leak. Matt then called and negotiated the rim repair cost to be fully covered by my warranty. He was extremely responsive and helpful throughout the whole process (which was incredibly quick and Matt took care of everything). I was worried about it and he made it painless. More

I don’t usually write reviews but I had such a great experience today that I just have to. I had a problem today and happened to be right outside of their service department. I met with Marty and Ken. experience today that I just have to. I had a problem today and happened to be right outside of their service department. I met with Marty and Ken. They were very understanding and took the time to help me right away. They had Mike work on my car who fixed it with a computer. Cars have come a long way since the days my father use to work on his car with an oil can. Thanks for getting me back on the road so fast. More