Levittown Ford - Service Center

I've used Levittown Ford for service previously, and have always received quality care. Michele Wynne was my service advisor and a pleasure to work with. have always received quality care. Michele Wynne was my service advisor and a pleasure to work with. More

The reason why I wrote this rating is that we are so happy with Michele Wynne. First I would like to say that we are a family with 5 Ford products. As you can imagine with 5 vehicles, we are often in th happy with Michele Wynne. First I would like to say that we are a family with 5 Ford products. As you can imagine with 5 vehicles, we are often in the service center getting oil changes etc. We originally went to Hassett Ford to have the vehicles serviced. The primary reason we went there was because of an extraordinary service representative by the name of Ms. Michele Wynne. However, because the "extremely dangerous conditions" trying to get into the service entrance on Sunrise Highway, we decided to try Levittown Ford. Our greatest lament was leaving Michele. Everything went well, but we did miss Michele because of her caring disposition. After all, she knew our family, our vehicles and the way we liked things done. Imagine our surprise, when we found out that Michele had joined the team at Levittown Ford as an Assistant Service Manager. She is very friendly, knowledgeable and honest. She will actually take the time to listen about your service issues and recommend what actions to follow for the future well being of your vehicle. By the way, when you are talking to Michele, you are setting at her desk, not standing and yelling across a counter where you have to make an instantaneous decision. Very Professional ! She will even handle your rebates for you if your computer skills are not up to par. There is also something else about her. She follows up on your car and keeps you updated on serious matters. She even introduced us to the mechanic who would be working on the car. The greatest part about dealing with Michele is that I can leave a vehicle and not have to worry about it. She will go the extra mile to make sure you are happy. I recommend that anyone having their car serviced make an appointment with Michele. It truly will be a pleasurable experience. P. Zito ….Bethpage More

Performed a no-charge NYS annual vehicle inspection and a recall review. We arrived after the 7 pm closing on a bitterly cold, snowy Thursday night. Marisa, a young woman who works at the service counter, recall review. We arrived after the 7 pm closing on a bitterly cold, snowy Thursday night. Marisa, a young woman who works at the service counter, helped me fillout the "dropbox" paperwork even though she was finished working and on her way home. She was there on Saturday morning to help us pickup our Escape which had been washed after being serviced. Overall, a really good experience. More

On Thursday 2/13/14, After another big snow storm in Long Island, NY; I took my Ford Expedition for a ride to Queens, NY. Everything was going fine 'till I started having problems with the gear/shifting: It Island, NY; I took my Ford Expedition for a ride to Queens, NY. Everything was going fine 'till I started having problems with the gear/shifting: It got jammed and I could not put the car into park or reverse. I promptly called Levittown Ford and was given instructions on how to park the car by putting it on neutral. I was told I could bring the car in for a test right away. @ 1 hour later I brought the car into service and Sean promptly greeted me and my wife and took the car in for a test/check. I was informed that built up ice on the linkage transmission has caused the shifting issues. Overall, between the first time I called costumer service till the moment my car was serviced (the ice issue was promptly diagnosed and resolved :); it took @1 hour 1/2 in waiting while having coffee, tea and some nice fruits and snacks to fill our stomachs, on the house; and this is counting the inspection that was due and was brought up to our attention by Sean, who got it done for us right away. If Sean had not said anything about the inspection, I would have not noticed it and could've got a ticket for expired inspection. We were very happy with how little time it took to have the car ready for the road again. Thank you Sean & Levittown Ford Service for the great service and for the helpful assistance from beginning to end. John & Mirela More

Michele Wynne is probably the best service manager on the Planet. Friendly, warm, and courteous, she turns the unpleasant and inconvenient experience of having to get your car serviced in a pleasant and pai Planet. Friendly, warm, and courteous, she turns the unpleasant and inconvenient experience of having to get your car serviced in a pleasant and painless one. She genuinely cares for her customers to ensure that they get what they need in a timely fashion. Thank you Levittown Ford for having a person like Michele on staff! More

Having faithfully been a service department customer of Hassett Ford for many years and finally deciding to try another dealer, I reluctantly went to Levittown Ford for the first time today. The total expe Hassett Ford for many years and finally deciding to try another dealer, I reluctantly went to Levittown Ford for the first time today. The total experience was absolutely great. I was met at the door by a youg gentleman who knew who I was and was expecting me. I then met with the Assistant Service Manager, Michelle Wynne, who I had actually known from my many years of going to Hassett and she made me feel right at home. She was courteous and professional and friendly. The work on my car was done on time and everything was as promised. The facility at Levittown Ford is first-class all the way and it was such an enjoyable experience that I will not only be returning with my car regularly, but also with my wife's Lincoln and my father in-law's Taurus. More

Last Saturday, Jan.18,2014, After traveling 180 miles from the Berkshires in Western Mass. to visit my daughter and son in law in East Meadow,N.Y. on Friday night, I noticed a grumbling and vibrating fro from the Berkshires in Western Mass. to visit my daughter and son in law in East Meadow,N.Y. on Friday night, I noticed a grumbling and vibrating from my Ford F-150, That morning with advice from my son-in-law and his family members, my truck was towed to Levittown Fords Service center. I couldn't have been happier with the way I was treated that morning,From the moment the truck was offloaded to me signing the last bit of paper work, everyone there made this out-of towner feel comfortable,Sean went above and beyond,to help me out ,and even though he couldn't fix my truck right then, he gave me the imformation to bring back to my area dealer so the repairs are all set for this Thursday.Once again Thanks to Levittown Ford Service Center and those who work there,and for sure Sean Accetta and Marisa C. Thanks Again ,Scott O. Sturtevant More

This was my 1st visit to Levittown Ford. I was there for an oil change on my vehicle. I called in the morning and was told to come down. This dealership was very accommodating in getting me in for service o an oil change on my vehicle. I called in the morning and was told to come down. This dealership was very accommodating in getting me in for service on the same day that I called. Michelle, my service writer was friendly and courteous and made my visit a pleasurable one. And after a short time in the waiting area , I was on my way. Thanks More

This is my third visit to Levittown Ford for service and I can't remember one time out of the 3 visits that were bad. The Customer service provided was exceptional. Sean made every visit a pleasurable one. I can't remember one time out of the 3 visits that were bad. The Customer service provided was exceptional. Sean made every visit a pleasurable one. This third visit Sean called me and advise me that one of the repairs were not going to be covered under my service warranty. I was very upset and disappointed because this was my third visit, fourth repair in less than a year. Sean apologized for the situation at hand and steered me to the right people i needed to speak my concerns and possibly get results that may benefit me. After calling the number advised by Sean, I got a call back from the regional Manager and they covered a very decent percentage of my bill which was greatly appreciated. I also got an apology from ford regarding all my problems iv'e had with my Explorer. I'm still not one hundred percent satisfied because of this being my third visit and fourth repair but again, I was helped in every way possible and therefore will continue to return to Levitown Ford for service. I was and always get treated as a V.I.P Customer by Sean, Miriam and Marisa. Thank you guys. More