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189 Reviews of Levittown Ford - Service Center
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October 20, 2024
DON’T BUY ANY FORD COMERCIAL VEHICLES SUCH FORD TRANSIT OR ANY OTHERS YOU WILL LOSE YOUR BUSINESS,HOUSE OR ANYTHING RELATED YOUR BILLS DUE,SERVICE IS USELESS THEY WILL KEEP YOU OUT OF BUSINESS AND UNEMPLOY OR ANY OTHERS YOU WILL LOSE YOUR BUSINESS,HOUSE OR ANYTHING RELATED YOUR BILLS DUE,SERVICE IS USELESS THEY WILL KEEP YOU OUT OF BUSINESS AND UNEMPLOYED FOR LONG TIME WITHOUT NOTICING WITH LIES AND EXCUSES.GET A SPRINTER VAN(Mercedes)OR FREIGHTLINER THEY ARE MORE RELIABLE.THATS WHY FORD TRANSIT CAN NOT HOLD THE BOOK VALUE,THE NEW COST ARE NEAR $80G AFTER 8mo COST VALUE IS ABOUT $42G MORE THEN HALF. More
by Vinny
Employees Worked With
Jeffrey
October 03, 2024
General Manager of Ford Levittown, Charles Ricottoni, please hear me at least through Reviews. Thank you, On August 30, 2024, I gave my truck to Ford Services for a guaranteed repair of my transmiss please hear me at least through Reviews. Thank you, On August 30, 2024, I gave my truck to Ford Services for a guaranteed repair of my transmission. This car is my only source of income as a single mother of 3. I waited over a month to get a loan for this car. My Ram 1500, 2021 only had 34,000 miles. It was new and beautiful. This truck was keeping my entire business afloat. Without this income i have no way to take care of my family. On September 16th, I was informed by Ford that my car had crashed in the streets of NY and declared a total loss (by incident report made by local police). I was told not to worry about anything, they will handle the insurance and make sure I have a car. On September 28th they called me to say they wanted their loaned car back - which was supposed to be with me until the end of October. I kindly asked for them to extend the time for the loaned car as I had no truck, my insurance still hadn't been figured out (as promised by them), and i had no new financing. Nothing but stress. The next day a very hostile lady called me curing and yelling claiming I was keeping their car “hostage”, and that they were not responsible for my total loss car. She threatened to report me to the police if I didn't return the car immediately. It was the evening and I lived 1 hour away from the place and would have no car to come back home with. She called me a liar saying they didnt crash my truck. How is that true? Who crashed my car, Charles? If i left it at your service and one of your employees are cursing at me saying they didnt do it then who did? I called her managers and they kindly allowed me to return the car the next day. The following morning nobody tried to hear me, help me or understand me. General Manager of Ford Charles Riccotoni met with me and ignored me totally. He said this had nothing to do with Ford in a very arrogant and condescending tone. Now let's think logically, if I gave my truck to Ford over a month ago and now that said truck is totaled and gone, whose fault is it? If it was in the responsibility of Ford and they messed up its not their fault? Instead of reasoning with me they instead tried to sell me one of their own trucks. Even if I wanted to, because I bought this car a year ago my credit score is still down, so I wouldn't get approval. No help was offered whatsoever. So, Charles, from what I have gathered here, Ford service believes it is fair to crash and destroy a person's car, send one of their employees to scream and curse at them and offer no help or compensation in return. This is extremely disappointing as I thought Ford was a big car company that takes care of their reputation. More
by Mehriban
July 29, 2024
I needed warranty work performed on my explorer and always go to Levittown Ford Service Center because of the great team I get to work with ... Elvis Dervisevic, Janet and Jahlik go the extra to make s always go to Levittown Ford Service Center because of the great team I get to work with ... Elvis Dervisevic, Janet and Jahlik go the extra to make sure I have the best experience. More
by roberthughes
Employees Worked With
Elvis Dervisevic, Janet, Jahlik
June 16, 2024
Janet in the service loaner area is amazing. She is honest, straight forward and very professional. She makes my service experience better.. She is honest, straight forward and very professional. She makes my service experience better.. More
by Castle4tcw
Employees Worked With
February 29, 2024
I had my car in for service work for items that should be covered by my extended warranty. The warranty company initially denied several items after their inspector couldn't verify the issues for the adjust covered by my extended warranty. The warranty company initially denied several items after their inspector couldn't verify the issues for the adjuster to approve, even though there was a system code in the computer. These were intermittent electronic issues that were very problematic when they occurred (often). The Levittown Ford Service Advisor, Elvis Dervisevic was great and went above and beyond to help me appeal to the extended warranty company. Elvis was able to help make the case for an appeal and eventually after he had to navigate through several hurdles, he was able to get the intermittent items approved and repairs were quickly made. Elvis made the difference between what could have been a very negative experience to a positive one for me and I would definitely recommend Levittown Ford Service. More
by roberthughes
Employees Worked With
Elvis Dervisevic
February 12, 2024
Brought the car in for the backup camera recall,they led us to believe they had the part. After overcharging for a PCR valve they still did not replace the camera. And kept the car for 3 days. Ridiculous. us to believe they had the part. After overcharging for a PCR valve they still did not replace the camera. And kept the car for 3 days. Ridiculous. More
by jh
Employees Worked With
November 24, 2023
Had a steering wheel vibration on a brand new edge i brought to the Levittown service center twice both times they had the car all day and did not fix the problem i brougt it to Mavis discount tire se brought to the Levittown service center twice both times they had the car all day and did not fix the problem i brougt it to Mavis discount tire servic e it cost me $40.00 for the tires to be balanced the problem is fixed More
by gambinojoseph4@gmail.com
Employees Worked With
November 01, 2023
The service advisor Alexis Bell went above and beyond to help me with my maintenance service. She not only made sure I had the correct amount of service points accredited to my account but arranged to have help me with my maintenance service. She not only made sure I had the correct amount of service points accredited to my account but arranged to have me brought home while my car was being serviced. She went above and beyond what I expected and I will always use Levittown ford for all my future maintenance. More
by Laxcoach7
October 03, 2023
Terrible service, I have bought many cars here and I will never again. The service area broke my car more and cost me alot extra had to bring to another dealership after. DO NOT GET CAR SERVICED HERE.... never again. The service area broke my car more and cost me alot extra had to bring to another dealership after. DO NOT GET CAR SERVICED HERE.... More
by rainypluto20
July 03, 2023
This service center is incompetent and dishonest ! I paid over $300 for a diagnosis that was completely incorrect . Issues with my parking and turn signal lights not working and in their shop for two I paid over $300 for a diagnosis that was completely incorrect . Issues with my parking and turn signal lights not working and in their shop for two days said it was the smart junction box . I purchased 2 and had them installed by others only to find out that was not the problem. I found an honest repair shop that found the problem in less than hour . Turns out to be a bad ground . Ford couldn’t figure this out . In good faith they should have refunded my money . You will get ripped off , they couldn’t care less about integrity and customer care . Beware , they cannot be trusted to do the right thing . More
by davidf
Employees Worked With
Not given
