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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,473 Reviews
Call Service Center (732) 966-9220

1,473 Reviews of Lester Glenn Subaru - Service Center

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April 15, 2025

Having our cars serviced at Lester Glenn Subaru is always an excellent and even a pleasant experience. Kathy Ottmer is a great person and also a thorough and efficient service representative. More

by ROLLERORGANCOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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Apr 16, 2025 -

Lester Glenn Subaru responded

Hey ROLLERORGANCOBS, Thanks for sharing your experience! We're so happy to hear that every service visit with us is not just excellent, but also pleasant! Kathy truly is a gem—her attention to detail and commitment to customer care make a big difference, and we're lucky to have her on the team. It's great to know she's made such a positive impact on your visits! Happy Driving, The Lester Glenn Subaru Team

April 13, 2025

The service was excellent. Wait time was about 1.5 hours which seems long for just a routine service, however, I appreciate that it's thorough, checking and topping off my flui More

by JANESALMON22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Lester Glenn Subaru responded

Hey Jane, Thanks for sharing your experience! We're glad to hear the service was excellent and that you appreciated the thoroughness of the visit. While we understand the wait time felt a bit long, it's great to know that the detailed attention to your vehicle, including fluid checks and tire rotation, helped make it worthwhile. Your patience and understanding mean a lot! Happy Driving, The Lester Glenn Subaru Team

April 13, 2025

Lester Glenn service hinges on the relationship between the customer and your organization. Nicole was instrumental in your rating. More

by DEAQONQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Lester Glenn Subaru responded

Hey DEAQONQ, Thanks for sharing your experience! We're glad to hear that Nicole played such a key role in making your service visit a positive one. At Lester Glenn, building strong relationships with our customers is what we strive for, and it's clear Nicole delivered on that promise. We appreciate your feedback and look forward to continuing to earn your trust! Happy Driving, The Lester Glenn Subaru Team

April 13, 2025

I had a tire emergency on a Friday night after service closed .The sales team got me a appointment first thing Saturday morning. I told them I was traveling out of state . They looked over my SUV to ma More

by CUPPYLOVE1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Lester Glenn Subaru responded

Hey CUPPYLOVE1010, Thanks for sharing your experience! We’re so glad our team was able to jump into action and help you out during your tire emergency—especially before a big trip. It means the world to hear that you trust us so much, and your loyalty with three Ascents says it all! We're proud to have a service team that goes the extra mile for our customers’ safety and peace of mind. Happy Driving, The Lester Glenn Subaru Team

April 12, 2025

I’ve been dealing with Kathy in the service department for 6 years and I’m very satisfied. More

by JIMHOURIGAN48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Apr 14, 2025 -

Lester Glenn Subaru responded

Hey JIMHOURIGAN48, Thanks for sharing your experience! We truly appreciate your loyalty over the past six years. It’s great to hear that Kathy has consistently provided the high level of service we aim for—reliable, friendly, and knowledgeable. Long-term relationships like yours are what make our work so rewarding, and we're grateful for the trust you've placed in our team. Happy Driving, The Lester Glenn Subaru Team

April 11, 2025

Customer Service Department really works hard to be sure the customer is satisfied with the job. Pleasant to deal with. More

by BESH477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Lester Glenn Subaru responded

Hi BESH477, Thanks for sharing your experience! We’re glad to hear that our Customer Service Department was able to meet your expectations and ensure you were satisfied with the job. We truly appreciate your feedback! Happy Driving, The Lester Glenn Subaru Team

April 11, 2025

Kathy Ottmer is the reason why I keep coming back to LG! I can always trust Kathy to do the right thing and to make sure I get my Subaru back with the work completed properly and I get it back clean! More

by ctegano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Apr 11, 2025 -

Lester Glenn Subaru responded

Hey ctegano, Thanks for sharing your experience! We're thrilled to hear that Kathy has earned your trust and kept you coming back to us. It’s great knowing she ensures everything is taken care of, from the work to delivering your Subaru in top condition. We truly appreciate your continued loyalty! Happy Driving, The Lester Glenn Subaru Team

April 11, 2025

Sold us the car (subaru Crosstrek) we wanted, friendly and accommodating service, we highly recommend them. Very professional. More

by markenppb
Recommend Dealer
Yes
Employees Worked With
Seth Leifer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Lester Glenn Subaru responded

Hi Markenppb, Thanks for sharing your experience! We're so glad to hear that you had a great time with us and found the perfect Crosstrek. Your recommendation means a lot to us, and we're happy to have been able to provide you with such professional and friendly service. Happy Driving, The Lester Glenn Subaru Team

April 10, 2025

The staff kept me informed. Cost shared and approved before work was started. Wait was reasonable. All friendly and professional. More

by CARROLLP24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Lester Glenn Subaru responded

Hey CARROLLP24, Thanks for sharing your experience! We're glad to hear the team kept you informed and made sure the cost was clear and approved before starting the work. It’s great to know the wait was reasonable and that everyone was friendly and professional. We truly appreciate your feedback and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

April 10, 2025

The service is excellent, very professional. My service advisor was Keith Convoy he was fantastic. He asked all my questions. More

by theamercans49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Lester Glenn Subaru responded

Hey theamercans49, Thanks for sharing your experience! We're thrilled to hear that Keith provided such excellent and professional service. It’s great to know he took the time to answer all your questions and made your visit a positive one. We appreciate your kind words and look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team

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