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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,021 Reviews

1,021 Reviews of Lester Glenn Subaru - Service Center

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October 31, 2023

If Nicole wasn’t in your service dept I wouldn’t think of coming back. Been a customer for many years. More

by sorenf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Lester Glenn Subaru responded

Hi sorenf, Thank you for your continued loyalty! We greatly appreciate your feedback and are pleased to hear that Nicole has been a key factor in your decision to return! If you have more feedback to share or need further assistance, please don't hesitate to reach out. We value your business and look forward to continuing to serve you! Happy Driving, The Lester Glenn Subaru Team

October 31, 2023

Staff is professional, courteous, respectful, and responsive to the needs of their customers. Keep the customer informed through the service process. More

by vlarsen45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Lester Glenn Subaru responded

Hi vlarsen45, We greatly appreciate your kind words and feedback. It's wonderful to hear that our team has been professional, courteous, respectful, and responsive to your needs! Keeping you informed throughout the service process is a priority for us! If you ever have more insights to share or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. We're here to serve you! Happy Driving, The Lester Glenn Subaru Team

October 30, 2023

Always excellent service and friendly staff. Quick drop off and text when your car is ready. More

by boopster667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Lester Glenn Subaru responded

Hi boopster667, Thank you for your continued support and for sharing your feedback. We're delighted to hear that you've consistently received excellent service from our team! Quick drop-off and text notifications when your car is ready are part of our efforts to make the service experience as convenient as possible! If you have more feedback or need further assistance, please don't hesitate to reach out. We appreciate your trust and business! Happy Driving, The Lester Glenn Subaru Team

October 29, 2023

Everyone very friendly and helpful. Car was finished when promised. Everything works fine. Thanks for your help More

by FJHEINZ
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole
Oct 30, 2023 -

Lester Glenn Subaru responded

Hi FJHEINZ, Thank you for sharing your feedback! We're delighted to hear that everyone at our dealership was friendly and helpful and that your car was ready as promised with everything in working order! If you ever have more feedback or need further assistance in the future, please don't hesitate to reach out. We appreciate your trust! Happy Driving, The Lester Glenn Subaru Team

October 28, 2023

Everyone at the dealership is friendly and professional. The service department is very efficient. It is a pleasure to deal with my service rep, Kathy Ottmer . I trust her. More

by AMIORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Oct 30, 2023 -

Lester Glenn Subaru responded

Hi AMIORIO, Thank you for sharing your experience with us! We're delighted to hear that everyone at the dealership is friendly and professional and that the service department, in particular, is very efficient. It's fantastic to know that you have a trustworthy service representative in Kathy Ottmer. If you ever have more feedback or need further assistance, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

October 27, 2023

We had an issue with our Outback while traveling. We were able to get the car serviced in a timely manner that did not impact our trip too much. Nicole was a great help with the process. More

by vze5crrw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Damiano
Oct 30, 2023 -

Lester Glenn Subaru responded

Hi vze5crrw1, Thank you for sharing your experience with us! We're sorry to hear about the issue with your Outback while traveling, but we're glad we could provide timely service to minimize the impact on your trip. Nicole's assistance is greatly appreciated, and we'll be sure to pass along your kind words. If you ever have more questions or need further support, please don't hesitate to reach out. Safe travels! Happy Driving, The Lester Glenn Subaru Team

October 25, 2023

They went above and beyond to accommodate my needs Would definitely recommend them for any service or repairs More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Oct 26, 2023 -

Lester Glenn Subaru responded

Hi Linda, Thank you for your positive feedback about the service and repairs with us! We're delighted to hear that we went above and beyond to accommodate your needs! Your recommendation is greatly appreciated, and we're here to ensure that your future service and repair experiences continue to meet your expectations. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We're here to make your automotive experience as pleasant as possible! Happy Driving, The Lester Glenn Subaru Team

October 25, 2023

Helpful , didn't have to wait too long, was provided with a detailed evaluation and list of work performed on my car. I'd recommend the dept. even if you dont own a subaru ! :-) More

by jmd1sd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
Oct 26, 2023 -

Lester Glenn Subaru responded

Hi jmd1sd2, Thank you for your positive feedback about our service team! We're delighted to hear that you found them helpful and didn't have to wait too long. Your recommendation, even for non-Subaru owners, is greatly appreciated, and we're here to ensure that all customers have a positive experience! If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We're here to make your automotive experience as pleasant as possible! Happy Driving, The Lester Glenn Subaru Team

October 23, 2023

Efficient always on time , letting me know what my car needs!! Wish I didn’t live 48 minutes away!! More

by WILLSIGLE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
Oct 24, 2023 -

Lester Glenn Subaru responded

Hi WILLSIGLE, Thank you for your feedback! We're glad to hear that you've had efficient and on-time service and that our team keeps you informed about your car's needs. We understand the distance can be a challenge, but we greatly appreciate your loyalty. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We're here to ensure your Subaru ownership is as seamless as possible! Happy Driving, The Lester Glenn Subaru Team

October 22, 2023

Thank you for very much for your service! I will recommend everyone to buy car from you More

by smkary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
Oct 23, 2023 -

Lester Glenn Subaru responded

Hi smkary, Thank you for your kind words and your recommendation! It's great to hear that you had a positive experience with our team! If you ever need any further assistance or have more feedback to share, please feel free to reach out. Enjoy your car, and thank you for choosing us! Best Regards, The Lester Glenn Subaru Team

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