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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,202 Reviews
Call Service Center (732) 966-9220

1,202 Reviews of Lester Glenn Subaru - Service Center

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June 06, 2024

Everyone was very professional and knowledgeable attention was paid to keep customers informed during the process More

by JEFFSHAPIRO130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Lester Glenn Subaru responded

Hi Jeff, Thank you for your kind words! We're delighted to hear that our team was professional, knowledgeable, and kept you informed throughout the process! Providing excellent service and clear communication is important to us. If you ever need anything else or have more feedback to share, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

June 06, 2024

It's always a pleasure having our Subaru Outback serviced at Lester Genn, Nicole Damiano is very Plesant and personable and professional!! More

by wmjd44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Lester Glenn Subaru responded

Hi wmjd44, Thank you for your kind words! We're thrilled to hear that it's always a pleasure having your Outback serviced with us and that Nicole provided you with pleasant, personable, and professional service! We'll be sure to pass along your compliments to her. If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

June 06, 2024

Great customer service. They took a lot of time to listen to concerns I had with my new car and did a thorough check on it to make sure our concerns were addressed. More

by Koehler5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Lester Glenn Subaru responded

Hi Koehler5, Thank you for sharing your experience! We're delighted you received great customer service and that our team took the time to listen to your concerns about your new car! Ensuring that your concerns are addressed and conducting a thorough check is essential to us, and we're glad we could meet your expectations. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 04, 2024

Kathy has been amazing since she had led my service needs since purchasing our outback in 2018. She makes sure to explain everything clearly and is patient when listening to my concerns or questions. Thank y More

by lisalongadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Lester Glenn Subaru responded

Hi lisalongadler, Thank you for your wonderful feedback! We're thrilled to hear that Kathy has been amazing in handling your service needs since 2018! It's great to know that she takes the time to explain everything clearly and is patient when addressing your concerns or questions. We'll be sure to pass along your kind words to Kathy. If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

June 02, 2024

My car was in on time and was kept informed during every step of the service process. I would recommend Lester Glenn Subaru to any one looking for a quality service experience More

by vincentjankowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Lester Glenn Subaru responded

Hi vincentjankowski, Thank you for your wonderful feedback! We're delighted to hear that you were kept informed during every step of the service process and that your car was serviced on time! Your recommendation means a lot to us, and we appreciate your trust in our team. If you ever need anything else or have more feedback to share, please feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 02, 2024

Nicole has always been customer oriented and provides superior customer service. This is my third crosstrek and have always relied on Nicole for handling service requests. More

by rk_valentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Lester Glenn Subaru responded

Hi rk_valentine, Thank you for your fantastic review! It's wonderful to hear that Nicole has consistently provided superior customer service for you, making your experience with your Crosstreks enjoyable! We appreciate your loyalty and trust in Nicole and our team! If you ever need anything else, don't hesitate to reach out! Thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

June 02, 2024

He explained was the car needed for service. Listens and makes recommendations for service currently and for future service visits. More

by GESSYNA489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Lester Glenn Subaru responded

Hi Gessyna, Thank you for your feedback! We're glad to hear that our team explained your car's service needs thoroughly and provided helpful recommendations for both current and future visits! Listening to our customers and offering valuable advice is important to us. If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

June 01, 2024

The problem is that first I had an appointment, and I was told that my oil change would take 1 hour. It did in fact, take 1 hour and 40 minutes. If I had known that it would be that. I don't know why it took More

by TONITK1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 01, 2024

I was greeted by my service writer Kathy Ottmer, always a very nice and accommodating. Everyone I had contact with was helpful and pleasant. More

by BVOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Lester Glenn Subaru responded

Hi BVOGEL, Thank you for your wonderful review! We're delighted that Kathy and our team provided you with such a nice and accommodating service experience! It's great to know that everyone you had contact with was helpful and pleasant. If you ever need anything else or have more feedback, don't hesitate to reach out. We appreciate your kind words! Happy Driving, The Lester Glenn Subaru Team

June 01, 2024

From scheduling to getting the service done and being kept up to date on everything that needed to be done and the timeliness of everything being done just all around. Great service! More

by BEERZNGARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Lester Glenn Subaru responded

Hi BEERZNGARS, Thank you for your fantastic review! We're thrilled to hear that you had a great service experience, from scheduling to completion, and that you were kept up to date throughout the process! It's wonderful to know that everything was handled promptly. If you need anything else or have more feedback, please feel free to reach out! We appreciate your kind words! Happy Driving, The Lester Glenn Subaru Team

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