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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,202 Reviews

1,202 Reviews of Lester Glenn Subaru - Service Center

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June 10, 2024

Eric was fantastic. He helped make my appointment go swiftly and quickly and was very welcoming and helpful. When the appointment was taking longer than normal, he went More

by JULIANNAHECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Lester Glenn Subaru responded

Hey JULIANNAHECK, Thank you for your fantastic feedback! We're delighted that Eric provided swift and welcoming service, ensuring your appointment went smoothly! We strive to provide excellent service, and we're glad you had a satisfying experience overall. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 09, 2024

Good location. Clean location. Well lit. Nice staff. Nothing more to say about this now. More

by dianac109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Lester Glenn Subaru responded

Hey Diana, Thank you for your feedback! We're glad you found our location clean and well-lit, and our staff nice. If you have any more comments or need assistance in the future, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 08, 2024

Nicole was able to get my car in quickly for service. She keep me informed on the progress and go a loaner for me since there was substantial work to be done. Honest about everything! More

by RABROWN601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Lester Glenn Subaru responded

Hey RaBrown, Thank you for sharing your experience! We're delighted to hear that Nicole was able to assist you promptly and keep you informed throughout the service! It's great to know you found her honesty and the loaner car helpful. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 08, 2024

Loved working with Nicole and very pleased with her kindness, patience and her ability “calm” me when I had concerns. The service department has always provided good service. More

by GLTHOMAS194
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Lester Glenn Subaru responded

Hey GLTHOMAS194, Thank you for your kind words! We're delighted to hear that Nicole's kindness and patience made your experience a positive one! It's wonderful to know our service team consistently meets your expectations! If you need anything else, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

June 08, 2024

Great service and the service people were great. I feel totally confident that the work was done correctly More

by GATORNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Lester Glenn Subaru responded

Hi GATORNOW, Thank you for your review! We're pleased to hear that you received great service and that our team made you feel confident about the work done on your vehicle. If you have any more feedback or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 07, 2024

Kathy is helpful, thorough, and upbeat (not easy feat in the service field)! The service is always good - they do what I want and what the car needs, never any attempts to push for more unless it can be do More

by JAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lester Glenn Subaru responded

Hi Jaf, Thank you for your kind words! We're delighted to hear that Kathy has been helpful, thorough, and upbeat in assisting you! We're also glad you appreciate our straightforward service approach and friendly atmosphere. Your suggestion for a quiet area without music is valuable, and we'll consider it to enhance our customer experience. If you ever need anything else or have more feedback to share, please feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 07, 2024

Lester Glenn in toms River Subaru is the best dealership I ever dealt with very nice people and I usually deal with the service advisor named Ekaterina Espinosa 3581. She is the best she’s very nice unders More

by JULIABREGENZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lester Glenn Subaru responded

Hi JULIABREGENZER, Thank you for your wonderful review! We're delighted you consider us the best dealership you've ever dealt with! It's fantastic to know that Ekaterina has consistently provided you with exceptional service, understanding your needs and ensuring your Outback is always taken care of without any damage! Your kind words about Ekaterina being an asset to our team mean a lot to us! If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

June 07, 2024

Nicole is helpful and informed about the best ways to maintain my Subaru. I always give the general experience four stars because I find the waiting area crowded, noisy and not conducive for those of More

by MARIABSANZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lester Glenn Subaru responded

Hi Maria, Thank you for your feedback! We're glad Nicole has been helpful and informed about the best ways to maintain your Subaru! We appreciate your suggestion regarding the waiting area! Creating a more conducive environment for our customers who need to work while they wait is important, and we will consider your idea for a "quiet area." Your input helps us improve our services! Happy Driving, The Lester Glenn Subaru Team

June 07, 2024

Lester Glenn Subaru and Tom River is the best dealership I ever dealt with all the people are very nice and helpful especially my service advisor. Ekaterina Espinosa 3581. She is the best. She is very helpf More

by JULIABREGENZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lester Glenn Subaru responded

Hi JULIABREGENZER, Thank you for your wonderful review! We're delighted you consider us the best dealership you've ever dealt with! It's fantastic to know that Ekaterina has consistently provided you with exceptional service, understanding your needs and ensuring your Outback is always taken care of without any damage! Your kind words about Ekaterina being an asset to our team mean a lot to us! If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

June 06, 2024

The employees are very friendly and keep you updated . Time given for service was accurate More

by cmta61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Lester Glenn Subaru responded

Hi cmta61, Thank you for sharing your experience! We're thrilled to hear that our employees were friendly and kept you updated throughout your service visit! Providing accurate service times is important to us, and we're glad we met your expectations in that regard! If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

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