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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,201 Reviews

1,201 Reviews of Lester Glenn Subaru - Service Center

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June 23, 2024

Easy to book, friendly service, wait was quite quick for a Saturday. Pleasant experience for me. More

by OHARA.MARGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Lester Glenn Subaru responded

Hey OHARA.MARGIE, Thank you for your lovely review! We're glad to hear that booking was easy, the service was friendly, and the wait was quick! If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 22, 2024

Immediate response to an error and fixed. Oil changed but original filter wasn’t changed but only had 700+ miles. Only concern is said oil and filter changed. It won’t hurt anything but be ho More

by WGEST27
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Lester Glenn Subaru responded

Hi WGEST27, Thank you for your feedback and for bringing this to our attention! We're glad we could promptly address the error, but we apologize for any confusion regarding the oil change! Your honesty helps us improve. If you need anything else, please let us know! Happy Driving, The Lester Glenn Subaru Team

June 22, 2024

I have been dealing with Lester Glenn Subaru for 25 years, and have never been dissatisfied. Early on, I came in contact with Kathy Ottmer, and have looked for her each time I've needed service; she ex More

by PATRICIAMERAVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Jul 05, 2024 -

Lester Glenn Subaru responded

Hey PATRICIAMERAVI, Thank you for your loyalty over the past 25 years! We're delighted to hear that you've always had a positive experience with us, especially with Kathy! Your kind words mean a lot to us. If you need anything else, just let us know! Happy Driving, The Lester Glenn Subaru Team

June 22, 2024

LG Subaru service staff is always courteous ,; they are ready to assist and meet my needs ! More

by CFMCQUADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Lester Glenn Subaru responded

Hi CFMCQUADE, Thank you for your kind words! We're delighted to hear that our Subaru service team is always courteous and ready to assist you! If you ever need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 21, 2024

Kathy Ottmer continues to exceed my customer service expectations , She quickly and efficiently describes the work and offers available options More

by Legacy purchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Lester Glenn Subaru responded

Hey Legacy purchase, Thank you for your wonderful feedback! We're thrilled to hear that Kathy continues to exceed your expectations and provides you with quick and efficient service! If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

June 21, 2024

While it was just an oil change and tire rotation as well as replacing the batteries in my key fob, Nicole as always was very battery in my key fob. She addressed all my concerns and went over recommendatio More

by joe t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Lester Glenn Subaru responded

Hey Joe, Thanks for sharing your experience! We're glad to hear that Nicole took great care of you and addressed all your concerns promptly! It's fantastic that you were in and out in less than an hour despite the busy day! If you need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

June 21, 2024

Excellent and terrific, most importantly attentiveness to each customer. It was a very pleasant experience. More

by Domenicjp26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bellotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Falcone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Lester Glenn Subaru responded

Hey Domenicjp26, Thank you for your wonderful review! We're thrilled to hear that you had a pleasant experience and appreciated our team's attentiveness. If you ever need anything else, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

June 21, 2024

Excellent experience. The representative was prompt and courteous. We received a loaner car for the day. More

by ANDY.GEMMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Lester Glenn Subaru responded

Hey ANDY.GEMMA, Thanks for sharing your excellent experience! It's fantastic to hear that our representative was prompt and courteous and that you appreciated the loaner! If you need anything else, just let us know. Enjoy your ride! Happy Driving, The Lester Glenn Subaru Team

June 20, 2024

Went above and beyond to get my car service finished prior to my vacation. My service rep and mechanic both stayed after hours to finish an unexpected break job. I am so grateful they did as we were tra More

by Jennyrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Lester Glenn Subaru responded

Hey Jennyrett, We're thrilled to hear about your positive experience with our Subaru service team! It's fantastic that our team went above and beyond to ensure your car was ready for your vacation, even staying after hours to complete the unexpected brake job! Your recommendation means a lot to us. If there's anything else we can do for you in the future, just let us know! Happy Driving, The Lester Glenn Subaru Team

June 20, 2024

NIcole was courtious and very helpful. She was informative nd accesible. my overall experience was verly pleasant. More

by KUTYT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Lester Glenn Subaru responded

Hi KUTYT, We're glad to hear that Nicole provided you with courteous and helpful service! It's great to know that your overall experience was pleasant. If there's anything else we can do for you, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

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