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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,200 Reviews

1,200 Reviews of Lester Glenn Subaru - Service Center

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June 29, 2024

Always professional, great mechanics, good service. Nice waiting area as well, comfortable. Overall good experience. More

by ARLENEBKRUPINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Lester Glenn Subaru responded

Hi ARLENEBKRUPINSKI, Thank you for the great review! We’re delighted to hear that you had a positive experience with our professional mechanics and enjoyed our comfortable waiting area! If you need anything else or have more questions, we’re here to help! Happy Driving, The Lester Glenn Subaru Team

June 29, 2024

Thanks Nicole for a pleasant service experience. All good - nothing wrong - just needed an explanation and reassurance that a warning light was actually working as expected - even if it made no sen More

by JAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Lester Glenn Subaru responded

Hi JAF, Thank you for the wonderful review! We’re glad Nicole could provide reassurance about the warning light and that Jamie was able to accommodate your request for a quiet reading space! We’ll be sure to give Bella a pat for being a good girl! If you need anything else or have more questions, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 28, 2024

Great service and interactions with your rep. While I would love for your dealership to be closer to me, my current thinking is that I will always get my cars from Lester Glenn Subaru! More

by ND1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Lester Glenn Subaru responded

Hi ND1970, Thank you for your kind words! We're glad you had a great experience with our team. Even though we're not closer, we're thrilled to hear that you'll continue to choose us! Happy Driving, The Lester Glenn Subaru Team

June 28, 2024

Working with Ekaterina, has made the visits with the service dept. much better. I previously had a Subaru Forester for almost 20 years, and I dreaded going in for service. I almost didn't buy another More

by ASQUICCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Lester Glenn Subaru responded

Hi ASQUICCI, We're thrilled to hear that Ekaterina has made such a positive impact on your service visits. We'll definitely recognize her for her excellent customer service. Thanks for choosing us and for your continued loyalty! Happy Driving, The Lester Glenn Subaru Team

June 27, 2024

Never a problem getting an appt. Was offered a loaner without issue. People here are very easy to work with. More

by LucyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Lester Glenn Subaru responded

Hi Lucy, Thanks for the feedback! We're thrilled to hear that you found the appointment process smooth and that our team was easy to work with. We’re here to make your experience as hassle-free as possible! Happy Driving, The Lester Glenn Subaru Team

June 27, 2024

Moved to the area from Hudson County so I needed to find a new Subaru dealer to care for our Forester. I called four dealers who were in driving distance of our new home. Lester Glenn was the only dealer to More

by Pat James Longo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Lester Glenn Subaru responded

Hi Pat James Longo, Thank you for sharing your experience! We're glad that Eric and the service team made you feel at home. It’s great to know that you felt well taken care of and that you chose us as your go-to Subaru dealer. We look forward to continuing to serve you! Happy Driving, The Lester Glenn Subaru Team

June 27, 2024

Too long to wait for an oil change. I understand that a review if the car is completed also but an hour and a half us a bit long to wait. More

by DKLADY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Lester Glenn Subaru responded

Hi DKLADY2, We’re sorry to hear about the longer wait time for your oil change. We appreciate your feedback and will work on improving our service times. Thank you for bringing this to our attention! Best regards, The Lester Glenn Subaru Team

June 26, 2024

Ekatarina is always excellent and very helpful. We appreciate her exceptional service and her friendliness. More

by LARRYHERMAN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Lester Glenn Subaru responded

Hi Larry, Thank you for your kind words! We're glad to hear that Ekatarina continues to provide excellent and friendly service. We’ll make sure to pass along your appreciation to her! If there is anything else we can help you with please do not hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

June 26, 2024

Everyone I encountered at Lester Glenn Subaru was friendly and professional. The maintenance needed on my car was explained and I was given the option for what work I wanted done, which I appreciate. More

by GINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Lester Glenn Subaru responded

Hi Ginny, Thank you for your positive review! We’re glad to hear that our team provided friendly and professional service and that you appreciated the transparency in explaining your car's maintenance options! Happy Driving, The Lester Glenn Subaru Team

June 23, 2024

Easy to book, friendly service, wait was quite quick for a Saturday. Pleasant experience for me. More

by OHARA.MARGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Lester Glenn Subaru responded

Hey OHARA.MARGIE, Thank you for your lovely review! We're glad to hear that booking was easy, the service was friendly, and the wait was quick! If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

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