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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,330 Reviews

1,330 Reviews of Lester Glenn Subaru - Service Center

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January 22, 2025

Kieth did a great job of making the service process comfortable. He kept me informed thought the whole process . More

by SETTER47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Lester Glenn Subaru responded

Hey Setter47, Thanks for sharing your experience! We're glad to hear that Keith made your service visit comfortable and kept you informed every step of the way! Providing a smooth and stress-free experience is what we aim for, and we’re happy Keith delivered. We appreciate your support and look forward to seeing you next time! Happy Driving, The Lester Glenn Subaru Team

January 21, 2025

Nicole is very knowledgeable about what should be done and helpful in all other options. More

by LANCERS1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Lester Glenn Subaru responded

Hey Lancers1114, Thanks for the great feedback! We're so glad to hear that Nicole's knowledge and helpfulness made your experience a positive one. Providing top-notch service and guidance is what we strive for, and we appreciate you taking the time to share your experience. Happy Driving, The Lester Glenn Subaru Team

January 21, 2025

Always friendly, pleasant, professional, prompt, and helpful. Great service. Ekaterina is a pleasure to work with and goes above and beyond. More

by happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Lester Glenn Subaru responded

Hey Happy Customer, Thank you for your kind words! We’re thrilled to hear that you always receive friendly, professional, and prompt service with us. Ekaterina truly goes above and beyond, and we’re glad she made your experience a great one. We appreciate your support and look forward to assisting you again! Happy Driving, The Lester Glenn Subaru Team

January 19, 2025

Great service and very friendly staff. They go above and beyond. Would definitely recommend Lester Glenn. More

by FOURTODDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lester Glenn Subaru responded

Hi Fourtodds, Thanks for sharing your kind words! We’re thrilled to hear that you had a great experience with us and that our team went above and beyond for you. We truly appreciate your recommendation and look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

January 19, 2025

Nicole was excellent, as usual. I was in and out in under two hours and updated along the way. More

by JACQUELINE.N.WHITLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lester Glenn Subaru responded

Hi Jacqueline, Thanks for sharing your experience! We’re so happy to hear that Nicole provided you with excellent service and kept you updated throughout the process. It’s great that everything was completed so efficiently, and we appreciate you taking the time to share this positive feedback with us! We look forward to serving you again soon! Happy Driving, The Lester Glenn Subaru Team

January 18, 2025

The wait time was long. Otherwise ok.staff was great as always. Cathy was great at going out er what was done send what will need to be done at next service More

by JOJOP306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lester Glenn Subaru responded

Hi JOJOP306, Thanks for sharing your feedback! We're glad to hear that Cathy took great care of you by clearly explaining the services completed and what will be needed for your next visit. We apologize for the longer wait time, but we're grateful for your understanding. We look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team

January 17, 2025

Bill Paglia has been wonderful from the day our car was taken into the Lester Glenn Collision Center. He has consistently kept us up to date on repair progress, explained the insurance process and where ou More

by mbf5662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Fox
Jan 17, 2025 -

Lester Glenn Subaru responded

Hi Bill, Thanks for sharing your great experience with us! We're so glad Bill was able to keep you informed every step of the way, from repair progress to the insurance process. His commitment to providing clear updates and realistic timelines truly makes a difference. We appreciate your recommendation and are always here if you need anything else! Happy Driving, The Lester Glenn Subaru Team

January 17, 2025

As usual, the experience was positive. Eric did a great job explaining what was to be done and keeping me advised during the 2 hours. And.......love your coffee and popcorn machines!! More

by ND1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lester Glenn Subaru responded

Hi ND1970, Thanks for sharing your experience with us! We’re so glad to hear that Eric took great care of you and kept you informed throughout the process. We're also happy to know that you enjoyed our coffee and popcorn machines – we love adding those little touches to make your visit more enjoyable! We look forward to serving you again soon! Happy Driving, The Lester Glenn Subaru Team

January 16, 2025

I had an electrical system problem on my 2019 Outback. Kathy was so very helpful, and she made sure that work was done as soon as possible, and that it was completely covered More

by TOGUNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Lester Glenn Subaru responded

Hi TOGUNZ, Thanks for sharing your experience! We're happy to hear that Kathy was so helpful in getting your Outback's electrical system issue handled quickly and efficiently! It's great that she made sure everything was covered and that you felt well taken care of. We appreciate your trust in us and look forward to assisting you in the future! Happy Driving, The Lester Glenn Subaru Team

January 16, 2025

I needed a passenger side mirror, the mirror price was reasonable, but if I wanted painted to match my car, The paint job was $200.00. That is not reasonable.. More

by JJBATE0617
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Lester Glenn Subaru responded

Hi JJBATE0617, Thanks for sharing your experience with us! We have shared your review with our management team and we're glad to hear that Bert was able to work with you! To clarify, our collision center has standard charges that are applied when completing jobs like these. We understand that pricing is important, and we're happy that we could come to a resolution that worked for you. We appreciate your understanding and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

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