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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,199 Reviews
Call Service Center (732) 966-9220

1,199 Reviews of Lester Glenn Subaru - Service Center

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August 07, 2024

I called to ask if there was a continuing problem with the battery draining. My battery was replaced in Nov. 2023 for this problem. Kathy told be that they had a service bulletin on the DCM having a par More

by DAVEW1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex (valet/shuttle driver)
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Aug 08, 2024 -

Lester Glenn Subaru responded

Hi Dave, We're thrilled to hear that your experience with Kathy and the team was stress-free and efficient! It’s great to know that we could promptly address the issue with your battery, making sure everything was taken care of under warranty! Your high praise for our service department means the world to us, and we’re especially glad that Alex made your day a little easier with the ride service! We appreciate your feedback and are sorry to hear about your daughter's experience at another location. We’ll certainly pass along your suggestion—it’s important that all our teams strive for the same level of service excellence! Happy Driving, The Lester Glenn Subaru Team

August 06, 2024

Very helpful and easy to talk to and answer Al my questions.I was pleased More

by LUCIEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Lester Glenn Subaru responded

Hey LUCIEM, We're so glad to hear you found our team helpful and easy to talk to! It's important to us that all your questions are answered and that you leave pleased. Thanks for the great review! Happy Driving, The Lester Glenn Subaru Team

August 06, 2024

I've owned my Subaru since 2018 and have used this dealership for ALL service. My experience with the dealership has been GREAT! Prompt, fast service, no delays, priced accordingly, effectively N More

by Arthur C Cumella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Lester Glenn Subaru responded

Hey Arthur, We truly appreciate your loyalty and for choosing us since 2018! We're thrilled to hear that your experiences with our dealership have been consistently great! It's fantastic to know that our team has been able to provide you with prompt, fast service without any delays and that you find our pricing fair. We're especially pleased that you value the no-nonsense approach we take – it's refreshing for us too! Happy Driving, The Lester Glenn Subaru Team

Aug 07, 2024 -

Arthur C Cumella responded

Thank you; I'll continue to do business with Lester Glenn for service and my next car.

August 06, 2024

I always have a great experience even though I couldprobably pass less somewhere else bbut I will use Lester Glenn only. Thank you More

by CDVCAROL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Lester Glenn Subaru responded

Hi CDVCAROL, We're thrilled to hear that you always have a great experience with us! We truly appreciate your loyalty and are glad you chose us for your car needs. If you ever need anything, we’re here for you! Happy Driving, The Lester Glenn Subaru Team

August 06, 2024

Everyone so pleasant. Kathy has been our service provider for 5 years and always tries to please us for all our service. More

by JMAN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Lester Glenn Subaru responded

Hey JMAN40, It's awesome to hear that Kathy and our team have been taking great care of you for the past five years! We're thrilled that you find everyone so pleasant. Thanks for being a loyal customer! If you have any comments or concerns, do not hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

August 06, 2024

Kathy was excellent. Friendly, professional, and she explained what maintenance was being performed and accurately represented how long it would take. More

by MAZZA3506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Lester Glenn Subaru responded

Hi MAZZA3506, We're so glad to hear about your positive experience with Kathy! It's great to know that she was friendly, and professional and kept you well informed about your vehicle's maintenance! We aim to make every visit smooth and transparent, and we're thrilled she provided that for you! Happy Driving, The Lester Glenn Subaru Team

August 04, 2024

Making my appointment was fast and simple. My appointment happened on time. The vehicles service updated on carfax and MySubaru app within a few days. More

by FRANCIS.BLEAKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Lester Glenn Subaru responded

Hi FRANCIS.BLEAKLEY, We're pleased to hear that your appointment was quick and efficient! It's great to know that the service update was promptly reflected! If you need anything else, we're here to help! Happy Driving, The Lester Glenn Subaru Team

August 04, 2024

I went in for an oil change and tire rotation. Ekaterina was as nice as always, letting me know what I needed for the next visit. Always a nice visit with great results. More

by eshibs3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Lester Glenn Subaru responded

Hi eshibs3, We're glad to hear that your oil change and tire rotation went smoothly and that Ekaterina made the visit pleasant! It's great to know she kept you informed for your next visit. If you need anything else, we're here for you! Happy Driving, The Lester Glenn Subaru Team

August 04, 2024

followed up and kept me updated with every step of the process. very friendly and informative More

by jcrosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Lester Glenn Subaru responded

Hi jcrosta, We’re glad to hear that you felt well informed and updated throughout the process! Thank you for highlighting our friendly and informative approach. If you need anything else, just let us know! Happy Driving, The Lester Glenn Subaru Team

August 04, 2024

The service shop was able to make an appointment for me at the last minute and did a great job More

by EKESS
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Lester Glenn Subaru responded

Hi EKESS, We're glad we could accommodate your last-minute appointment and that you’re happy with the service! If you need anything else, we’re always here to help! Happy Driving, The Lester Glenn Subaru Team

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