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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,343 Reviews

1,343 Reviews of Lester Glenn Subaru - Service Center

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October 11, 2024

I recently visited Lester Glenn Subaru for an oil change and tire rotation, and I had a fantastic experience. From the moment I arrived, the service was top-notch. Eric Senatore handled the paperwork effici More

by jstnwgnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Wait time over almost 2 hour for oil service warantee. Not my fault you cant get workers You dont have a machine that has decaf coffee. You have popcorn More

by BRONXTUNE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Service was completed in the time that was given. The service person kept me informed and advised me of any additional service that would be needed More

by BOBDEMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Great job frenlly work ERS will be back to same sails person all way S SMILLING More

by 2010REDMANNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

The ease of getting my car in for service, great communication, friendly staff- knowing my car is continuously safe! My life is so busy, they make it easy to keep up with taking care of my car. More

by MCORRIGAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

Lester Glenn Subaru is tops in my book. Kathy has always taken very good care of me. This last visit, Eric handled my problems also with great care and kindness. More

by JANEWBOWMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2024

When I go there for service Nicole goes out of her way to make sure I'm taken care of. She is knowledgeable and you know she won't give you any xx. I love my Subaru and I know it will be well taken care of. More

by Ohmster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

Friendly staff and terrific service. They explain in detail every they do to your vehicle. More

by MCAMPOS37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2024

Everyone was pleasant and attentive. Nice waiting area in and out in no time. Thank you More

by NEWKYM2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2024

I spent $1500 3 months back to fix my air conditioner. Now they are saying I need to spend another $1600 to fix it again. No thanks... More

by JMALONE1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Conroy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Lester Glenn Subaru responded

Hi John, We understand your frustration. When you visited our service department in June with your initial concerns about your vehicle's air conditioning system, our technician diagnosed your vehicle as experiencing a leak at the expansion valve o-ring. We replaced the condenser expansion valve and low-side fitting toe at the compressor. We then recharged your system and tested it to ensure it was working as intended. All signs indicated that it was operating as intended. Unfortunately, after several months and an additional 5,000 miles traveled on your vehicle, when you experienced additional concerns with your air conditioning system, our technician diagnosed the new concern as requiring a new compressor. Our team presented you with these findings and you declined the repair. If there's anything we can do to assist you further, please do not hesitate to reach out to our service management team. Thank you. The Lester Glenn Subaru Team

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