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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,487 Reviews
Call Service Center (732) 966-9220

1,487 Reviews of Lester Glenn Subaru - Service Center

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December 12, 2024

Absolute disgraceful dealership with horrible service department who rips off people and scams them out of money More

by MROERIG98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Wiggins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Nash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth , Margaret Parker
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Dec 12, 2024 -

Lester Glenn Subaru responded

Hi MROERIG98, Thank you for taking the time to leave feedback regarding your recent visit with our Subaru service team. We take customer feedback very seriously and our goal is always to assist our customers to the best of our ability. However; we also do not tolerate false claims and allegations, as well as much of the language used while discussing your concerns with our team. After investigating our conversations together further, we understand that our management team has shared additional documentation with you that would prove the claims you mentioned here are unequivocally false. We are proud to use genuine Subaru parts on all of our maintenance work and vehicle repairs. The documentation our team shared with you proves that the color of the gaskets has changed, which you alleged was evidence that we were not using the proper parts on your vehicle. We also provided documentation for the plug gasket being a one-time use part. We are sorry to hear that despite this documentation, you continue to feel the way that you feel. Since we are unable to provide you with the level of service you are looking for, we respectfully recommend that you seek a source outside of Lester Glenn Subaru for your future servicing needs that may be able to provide you with the level of service you expect. Our team is unable to provide any further assistance on this matter at this time. Thank you again for your comments and we wish you continued luck with your vehicle. The Lester Glenn Subaru Team

December 12, 2024

all people were very good at giving me the correct information that [ needed to make decisions . More

by BMWEIR2A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
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December 12, 2024

service was on time friendlt & curteous a report was sent to my email address vert thourough More

by speedie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

Everyone we dealt with at Lester Glenn Subaru in Toms River are professional, courteous, and friendly. Eketerina is the best! More

by RITAROSE001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

Fast service, very professional and courteous. Needed to be picked up and that service was great too. Best dealership, I would never go anywhere else More

by SWISTBARBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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December 11, 2024

I cannot say enough good things about Kathy Ottmer. She always goes above and beyond at every service appointment. I truly feel that Kathy has the best interests of her customers at heart. Thanks, Kath More

by JOANNEPACHECO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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December 10, 2024

The Tpms light still turning on and off when driving car. Stays on when driving on the highway More

by BACHIN93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Lester Glenn Subaru responded

Hi BACHIN93, Thank you for letting us know about the TPMS issue with your vehicle. We understand how frustrating that can be. Our service manager Bert has reached out to you twice to assist with resolving this. Please feel free to give him a call back at your earliest convenience or message us at socialmedia@lesterglenn.com with your preferred contact method so we can help get this sorted out for you. Thank you again, The Lester Glenn Subaru Team

December 10, 2024

Staff were patient and helpful, assisted in securing a loaner for me and service on my car was excellent More

by CPALACIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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December 09, 2024

Went in for my routine service, Nicole kept me informed during the entire process. The final report they provided was very thorough. I would definately go back for future service. More

by Noreen90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 08, 2024

The service center is comfortable and accommodating however your prices are outrageous. I have recently relocated to this area; the prices in Bergen County were less that yours. As a senior citizen o More

by LULUBROG17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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