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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,199 Reviews

1,199 Reviews of Lester Glenn Subaru - Service Center

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August 25, 2024

They had such Friendly and knowledgeable staff. They let me know what was actually needed and what can really wait. More

by HEATHERWARD1730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Lester Glenn Subaru responded

Hi HEATHERWARD1730, Thanks for the positive review! We’re glad to hear that our friendly and knowledgeable staff provided you with clear information on what was needed and what could wait. If you need anything else, we’re here to help! Happy Driving, The Lester Glenn Subaru Team

August 25, 2024

Keith was very helpful in helping me with my issues with my car. He explained all that was to be done to get me back on the road. Five stars for him. More

by smt4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Lester Glenn Subaru responded

Hi smt4, Thanks for the great feedback! We’re glad to hear that Keith was so helpful and thorough in addressing your car issues! We appreciate the five-star rating and are here for you anytime you need us! Happy Driving, The Lester Glenn Subaru Team

August 24, 2024

Nicole is my "go to" person at this dealership. She is always very helpful & goes above & beyond to answer my questions or concerns. More

by MACFARBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Lester Glenn Subaru responded

Hi MACFARBO, Thanks for the great feedback! We’re glad to hear that Nicole is your "go-to" person and that she consistently goes above and beyond to assist you! We appreciate your loyalty and look forward to helping you with anything you need! Happy Driving, The Lester Glenn Subaru Team

August 23, 2024

Everyone is very attentive and concerned about taking care of your needs and taking the time to explain everything. More

by VZAZZARA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Lester Glenn Subaru responded

Hey VZAZZARA99, Thanks for the fantastic feedback! We’re so glad to hear that our team was attentive and took the time to explain everything thoroughly! Providing a great experience is important to us, and it’s wonderful to know that we met your expectations. If you need anything else or have more questions, just let us know! Happy Driving, The Lester Glenn Subaru Team

August 23, 2024

The service was fine but having a 8am appointment and not having the car ready until 3:30 was disappointing. More

by TLDENNINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Lester Glenn Subaru responded

Hi TLDENNINGER, Thank you for your feedback, and we apologize for the delay in getting your car back to you! We have shared your review with our management team. To clarify, the delay, your vehicle was a "drop off" appointment. "Drop off" vehicles are serviced after the "Waiter" vehicles are taken care of. However, a specific time can be requested. We’re glad you were happy with Nicole’s service, but we realize the timing was disappointing. We’ve taken steps to ensure that we’re more specific with our customers about service completion times to prevent any future misunderstandings. If you have any other concerns or need anything further, please feel free to reach out—we’re here to help. Happy Driving, The Lester Glenn Subaru Team

August 22, 2024

Ekaterina is The Best! She always greets me by name and a smile and asks if I need anything. If the wait is a little longer she comes by to talk and let me know what's go More

by LMATURO1104
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Piro, Ronald Giordano
Aug 23, 2024 -

Lester Glenn Subaru responded

Hey LMATURO1104, Thank you for the wonderful feedback about Ekaterina! We’re delighted to hear that her warm greetings and attentive service make your visits enjoyable! Keeping you informed and comfortable is important to us, and it’s great to know Ekaterina is doing just that. If you ever need anything else, just let us know! Happy Driving, The Lester Glenn Subaru Team

August 22, 2024

The service I received was outstanding. I called early on Monday morning explaining my problem and by 12:30 my car was inthe shop. Fortunately the problem was on a recall and it didn’t cost More

by HELENE6CYPRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex was very kind and transported me back and forth to the dealership while my car
Aug 22, 2024 -

Lester Glenn Subaru responded

Hi Helene, We're so glad to hear that you had an outstanding experience with our service team! It's great to know that we could address your issue quickly and at no cost! If you have any more questions or need further assistance, don’t hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

August 21, 2024

Thank you to Nicole Damiano who helped us on our way to Wildwood from Montréal. We needed a new tire after a flat on the Garden state. We were after hours but she had made the repair done quickly. Thanks More

by Nicole from Montréal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Lester Glenn Subaru responded

Hi Nicole, Thank you for the kind words! We’re thrilled to hear that Nicole and our mechanic were able to assist you swiftly during your trip! It’s always our pleasure to help out, no matter the time. Safe travels and we hope you enjoyed your time in Wildwood! Happy Driving, The Lester Glenn Subaru Team

August 21, 2024

I had a service scheduled at 9:40 AM for an oil change and tire rotation. I arrived exactly at that time, and I always ensure that I get a very specific appointment because I know that I need a specific m More

by AUCAL1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Lester Glenn Subaru responded

Hey Aucal, Thank you for sharing your experience with us, and we sincerely apologize for the long wait time and the issues with your tires after service! We understand your fristration, and we’re sorry for any inconvenience caused. We’ve shared your review with our management team and understand that our team has offered the option to schedule your services at our GMC facility to avoid any future delays due to lift capacity. Your time is valuable to us, and we want to ensure your next visit is much smoother. If you have any other concerns or need further assistance, please don’t hesitate to reach out—we’re here to make things right! Happy Driving, The Lester Glenn Subaru Team

August 21, 2024

Everything was great but they had many cars to service and I waited over 2 1/2 hours for an oil change. More

by PATTYBLUEII
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Lester Glenn Subaru responded

Hi PATTYBLUEII, Thank you for your feedback! We’re thrilled you had a great experience overall. We apologize for the longer wait time for your oil change and appreciate your patience. We’re constantly working to improve our service times, and your input is invaluable in helping us do so! Happy Driving, The Lester Glenn Subaru Team

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