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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,199 Reviews

1,199 Reviews of Lester Glenn Subaru - Service Center

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September 07, 2024

Lester Glenn Subaru couldn’t be more professional. I was able to make an oil change and tire rotation on the day and at the time I needed. The Service Dept got me in and out quicker than anticipated. More

by BRWINES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2024

They exceeded my expectations when it came to my warranty claims! I thought I was not covered, but they got it done! More

by SCOTTALBERTDIAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2024

My family and I have used Lester Glenn Subaru for several cars over the last few years always having a positive experience More

by steve0158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Leifer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2024

Facility is clean and convinient. Comfortable waiting area. Provide shuttle home and pickup if extended service. More

by MPERESSINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Everyone there whenever I am there is very accommodating and attentive and make sure you understand everything that is being done to your vehicle. More

by VZAZZARA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

The dealership was great but the roadside assistance was terrible. We gave up after 2 hours and call a private tow which cost us $150.00. More

by STIRELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Lester Glenn Subaru responded

Hey STIRELLA, Thanks for your feedback! We're glad to hear you had a great experience with our dealership, but we're sorry to hear about the frustration with roadside assistance. Unfortunately, towing services are handled outside of the dealership, but we’ll be sure to pass your feedback along. We appreciate your patience and hope to provide an even better experience next time! Happy Driving, The Lester Glenn Subaru Team

September 02, 2024

I found it overall very excellent clean showroom competent staff happy with service look forward to my next service More

by RICHLORR58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Lester Glenn Subaru responded

Hi RICHLORR58, Thanks for the great review! We're glad to hear you had an excellent experience and found our showroom clean and staff competent. We look forward to seeing you at your next service! Happy Driving, The Lester Glenn Subaru Team

September 02, 2024

We were met on the drive by our service rep, who we have been working with for 20 years. Kathy had all the paperwork ready for us and as usual took good care of our car . More

by CSIROTAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Sep 04, 2024 -

Lester Glenn Subaru responded

Hi CSIROTAS, Thank you for being such a loyal customer for the past 20 years! We're thrilled to hear that Kathy continues to provide excellent service and take great care of your car. Your trust means the world to us! Happy Driving, The Lester Glenn Subaru Team

September 01, 2024

Ekaterina at Lester Glenn is outstanding. She is always helpful and professional. It is a pleasure to see her when I visit this Subaru for service. More

by Fay
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Lester Glenn Subaru responded

Hi Fay, Thanks for the glowing review! We're thrilled to hear that Ekaterina continues to provide you with outstanding service! It's always a pleasure to have you visit us, and we look forward to your next service! Happy Driving, The Lester Glenn Subaru Team

September 01, 2024

Sean was wonderful and patient. He did not rush or pressure us to buy more than we could afford. I will go back to him next time. I highly recommend him. More

by Hlishman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weisneck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Lester Glenn Subaru responded

Hi Hlishman, Thanks for the glowing review! We're thrilled to hear that Sean provided a patient and pressure-free experience! It's great to know you plan on returning, and we appreciate your recommendation. We look forward to helping you again in the future! Happy Driving, The Lester Glenn Subaru Team

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