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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,199 Reviews
Call Service Center (732) 966-9220

1,199 Reviews of Lester Glenn Subaru - Service Center

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September 19, 2024

The people who work there are so nice. Shout out to my service rep Keith Conroy! I was able to book an appointment quickly and my wait time for the job was reasonable. The waiting area More

by D3PARKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Lester Glenn Subaru responded

Hey D3Parks, Thanks for sharing your experience with us! We're happy to hear you had a positive interaction with our team, especially Keith! Glad you enjoyed our waiting area and the popcorn too! We do understand your concerns about pricing, and we always aim to provide top-quality service for the value. If there's anything we can do to improve your next visit, don't hesitate to let us know! Happy Driving, The Lester Glenn Subaru Team

September 19, 2024

Had emergency and they took me without appointment Very nice and thoughtful thank you again More

by TINKLEE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Lester Glenn Subaru responded

Hi Tinklee4, Thanks for the kind words! We're glad we could help you out in an emergency, even without an appointment! It's great to hear our team was thoughtful and took care of you when you needed it most. Don't hesitate to reach out if you need anything else! Happy Driving, The Lester Glenn Subaru Team

September 19, 2024

Everything went good. All my needs were done. My service consultant, Eric was very kind and knowledgeable and helpful. More

by DABROWSKAM55
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Lester Glenn Subaru responded

Hi DabrowskaM55, Thanks for the great feedback! We're happy to hear that Eric took good care of you and made sure all your needs were met! It's always our goal to provide kind and knowledgeable service. Let us know if you need anything in the future! Happy Driving, The Lester Glenn Subaru Team

September 18, 2024

Keith explained everything well. Service was performed as requested. Service started on time. Love the coffee and popcorn. More

by CHUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Lester Glenn Subaru responded

Hi Chuck, Thanks for the great feedback! We're glad to hear Keith explained everything clearly and that your service went smoothly! It's awesome that you enjoyed the coffee and popcorn while you waited! If you ever need anything else, we’re here to help! Happy Driving, The Lester Glenn Subaru Team

September 17, 2024

Fabulous job in making it easy to keep my car safe and a pleasure to be serviced! More

by INGRIDCHRISTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Lester Glenn Subaru responded

Hi INGRIDCHRISTE, Thanks so much for the fabulous feedback! We’re thrilled to hear that we made keeping your car safe a pleasure! Our team is always here to ensure you have a great experience, and it’s wonderful to know we hit the mark. We look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team

September 17, 2024

Highly organized and efficient as usual. Very comfortable waiting room with coffee & popcorn. However, at the time I went it was a little understaffed and the shop wait time seemed longer More

by RICHWSHERM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Lester Glenn Subaru responded

Hi RICHWSHERM, Thank you for your feedback! We’re glad to hear you found our waiting room comfortable and enjoyed the coffee and popcorn! We apologize for the longer wait time and any inconvenience it caused. Rest assured, we’re always working to ensure we have enough staff to provide the best service possible! We appreciate your patience and look forward to serving you more efficiently next time! Happy Driving, The Lester Glenn Subaru Team

September 16, 2024

I am always pleased with Lester Glenn service, the people are always polite. I don’t like all the surveys. More

by JO.JAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Lester Glenn Subaru responded

Hi JO.JAC, Thank you for your kind words about our service and team! We’re glad to hear that you’re always pleased with your experiences with us! We understand that surveys can be a bit much, and we appreciate your feedback. If there's anything else we can do to make your experience even better, please let us know! Happy Driving, The Lester Glenn Subaru Team

September 16, 2024

Ekaterina Espinosa is a valuable asset to the service dept. It's always a pleasure with Ekaterina. More

by NETTA204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Lester Glenn Subaru responded

Hey Netta204, Thanks for the shoutout! We're thrilled to hear Ekaterina consistently provides a great experience. She's definitely a valuable part of our service team, and we’re glad she makes your visits so pleasant! Happy Driving, The Lester Glenn Subaru Team

September 16, 2024

My experience at Lester glen was amazing. They had me in and out in no time. More

by BJANTELLA
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Lester Glenn Subaru responded

Hi BJantella, Thanks for the great review! We're thrilled to hear you had an amazing experience and that we were able to get you in and out quickly. If you ever need anything, we’re here for you! Happy Driving, The Lester Glenn Subaru Team

September 14, 2024

Great communication and follow up by Nicole and excellent diagnostic and work skills by the service technician! More

by wabc77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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