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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,199 Reviews

1,199 Reviews of Lester Glenn Subaru - Service Center

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September 21, 2024

Waiting three and a half hours for this service to be accomplished was a little bit much. I also noticed that many people with the Subaru Ascent rescheduled at the same time. More

by MBSINGER1310
Service Time
Recommend Dealer
No
Employees Worked With
Keith Conroy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lester Glenn Subaru responded

Hi MBSINGER1310, We apologize for the extended wait time during your service. We understand that three and a half hours is longer than expected, and we appreciate your patience. Our service manager Bert has reached out to you to provide more details about the repair process. Thank you for your understanding, and we hope to make your next visit more efficient! Happy Driving, The Lester Glenn Subaru Team

September 21, 2024

Excellent customer service when I went to have my oil changed. They keep you posted about the status of your car and finish on time. In the meantime I enjoy a delicious cappuccino! More

by MOJO2PHD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lester Glenn Subaru responded

Hi MOJO2PHD, Thanks for sharing your experience! We're thrilled to hear that you received excellent customer service during your oil change and that our team kept you updated on your car's status! Enjoying a delicious cappuccino while you wait is just a bonus! We appreciate your feedback and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

September 21, 2024

Keith very helpful so great that I walked over to the salesperson Will that I bought another car that day. My lease still had another year left. Will see everybody when it's time for oil change, etc. b More

by ELLENK149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Lester Glenn Subaru responded

Hi ELLENK149, Thank you for sharing your wonderful experience! We're thrilled to hear that Keith's helpfulness led you to make another great purchase with Will! It's fantastic that you're already thinking about your next visit for service! We can’t wait to see you again when it’s time for your oil change or your next car! Happy Driving, The Lester Glenn Subaru Team

September 21, 2024

Nicole was great she is always fast fun and friendly. She is always a pleasure to deal with and a great asset to Lester Glenn. My name is Eric and my service was done on 9/19/2024. More

by EWISE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Lester Glenn Subaru responded

Hey Eric, Thanks for sharing your experience! We're thrilled to hear that Nicole provided you with fast, fun, and friendly service! She truly is an asset to our team! We appreciate your support and look forward to seeing you again for your next service! Happy Driving, The Lester Glenn Subaru Team

September 21, 2024

Always have great service at Lester Glenn Subaru Will return for future service. Also waiting area is very clean More

by dano99487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Lester Glenn Subaru responded

Hi dano99487, Thanks for sharing your experience! We're delighted to hear that you consistently receive great service with us! We take pride in maintaining a clean and welcoming waiting area for our valued customers like you. We look forward to seeing you again for your future service needs! Happy Driving, The Lester Glenn Subaru Team

September 21, 2024

Always the best service. Everything is explained, and done in a timely manner. Answers all concerns. More

by MRYTHMS12854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Lester Glenn Subaru responded

Hi Mrythms12854! Thanks for sharing your experience! We’re thrilled to hear that you consistently receive the best service from our team. Your satisfaction is our priority, and we’re glad to know that all your concerns are addressed promptly and clearly! Happy Driving, The Lester Glenn Subaru Team

September 20, 2024

As always Lester Glenn Service was excellent. Kathy, my service consultant always goes above and beyond. Thank you Lester Glenn Service. More

by HIGS180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Lester Glenn Subaru responded

Hey HIGS180, Thanks for the awesome shoutout! We're thrilled to hear that Kathy continues to go above and beyond for you, for sure! It's great knowing your experiences with our service team have been consistently excellent. If there's anything else you need, we're always here to help! Happy Driving, The Lester Glenn Subaru Team

September 20, 2024

Excellent and efficient service. Wait time was very reasonable. Service rep, Keith Conroy , was so helpful with helping me understand a problem I was having with the electronics. Tha More

by RSK1116
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Lester Glenn Subaru responded

Hi RSK1116, Thanks for the kind words! We're happy to hear Keith was so helpful in explaining the electronics issue and that your service was both excellent and efficient! If you ever need more assistance, don’t hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

September 20, 2024

worked out great thanks again. For six month old chain, and multiply inspection. all is well More

by James McNicholl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

Thorough and professional service. Recommendations without pressure. Peace of mind using genuine Subaru parts and qualified technicians . More

by EDNOVAK22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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