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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,481 Reviews
Call Service Center (732) 966-9220

1,481 Reviews of Lester Glenn Subaru - Service Center

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February 01, 2025

Nicole is always. very helpful and makes sure that I know what is going on with my car. She is very professional and an asset to Lester Glenn Subaru. More

by SHORNING2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Lester Glenn Subaru responded

Hey SHORNING2, Thanks for the kind words! We're thrilled to hear that Nicole consistently provides you with helpful and professional service. She truly is a valued part of our team, and we're glad she keeps you informed every step of the way. We appreciate your loyalty and look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team

January 31, 2025

Nicole Damiano is extremely courteous and knowledgable. I have complete confidence in Lester Glenn service department. More

by MSULLIVAN919
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Lester Glenn Subaru responded

Hey MSULLIVAN919, Thanks for sharing your experience! We're so glad to hear that Nicole’s courtesy and knowledge made such a great impression. It means a lot to know you have complete confidence in our service department—we’re always here to help! Happy Driving, The Lester Glenn Subaru Team

January 31, 2025

The young salesman was very friendly & not pushy, but informative. The whole process of buying my new car was seamless. More

by CARAMIAMINE333
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weisneck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Jones-Rulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Lester Glenn Subaru responded

Hey CARAMIAMINE333, Thank you for sharing your experience! We're thrilled to hear that our team made your car-buying process seamless and informative without being pushy. Providing a comfortable and straightforward experience is what we aim for, and it's great to know we achieved that for you! If you have any more questions or need further assistance, feel free to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

January 29, 2025

This was my second time having the car serviced and the experience was the same as the first, excellent. When we moved to the area I was concerned about finding a good Subaru service department, but I am e More

by Pat James Longo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Lester Glenn Subaru responded

Hey Pat, Thanks for sharing your experience! We’re thrilled to hear that your second visit was just as excellent as the first. Finding a trusted service department is so important, and we’re glad we could exceed your expectations. A special shout-out to Eric Senatore for going above and beyond—his skills and people-first approach make all the difference! We look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

January 29, 2025

We always deal with Keith in service. He is the absolute best. Has made our time there the shortest he can. He really looks out for the customer. The entire staff is great!! From purch More

by SEAGODDESS52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
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Jan 29, 2025 -

Lester Glenn Subaru responded

Hey there, Thanks for sharing your experience! We're so happy to hear that Keith has been taking great care of you and making your visits as efficient as possible. It's fantastic that the entire team, from purchase to service, has left such a positive impression. We truly appreciate your kind words! Happy Driving, The Lester Glenn Subaru Team

January 29, 2025

Have worked with this dealership for over 9 years now. ...Great management, great sales and finance personnel, and great service department. More

by jafried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Jan 30, 2025 -

Lester Glenn Subaru responded

Hey jafried, Thanks for sharing your experience! We truly appreciate your loyalty over the past 9 years—it means the world to us. We’re thrilled to know that you’ve had great experiences with our management, sales, finance, and service teams. It's customers like you that make everything we do worth it! We look forward to continuing to serve you for many years to come! Happy Driving, The Lester Glenn Subaru Team

January 29, 2025

Eric Senatore is a great rep - Lester Glenn is lucky to have him. Others in the service department, however, are lacking in quality and customer service. I brought my car in for a simple installation. T More

by LLKACCTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerry Monica, Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Lester Glenn Subaru responded

Hey LLKACCTS, Thank you for sharing your feedback. Our Service Director Kerry has reviewed your concerns and we sincerely apologize for the inconvenience caused by the seat cover installation and the overall experience. We understand that your expectations were not met, and we truly regret any frustration this has caused. Our managment team has offered both a service credit and a free oil change coupon as a way to address the situation, and we also extended an invitation to bring the vehicle back for re-installation of the covers. We understand this didn’t fully resolve your concerns, and we’re open to further suggestions on how we can improve. We truly want to make things right and ensure you feel valued as a customer. If you’re open to it, we’d be happy to assist you further and try to resolve the issue to your satisfaction. The Lester Glenn Subaru Team

January 28, 2025

a complete pleasure. The individuals who assisted us were terrific and so friendly. i highly recommend to everyone. More

by DIANEOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Lester Glenn Subaru responded

Hey Diane, Thanks for sharing your experience! We're thrilled to hear that you had such a great time with us. Our team always strives to make sure everyone feels welcomed and well taken care of. We truly appreciate your recommendation! Happy Driving, The Lester Glenn Subaru Team

January 27, 2025

My service rep (Kathy Ottmer) was super helpful and very profession from start to finish. More

by Tom Fitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Jan 27, 2025 -

Lester Glenn Subaru responded

Hi Tom, Thanks for taking the time to share your experience! We're thrilled to hear that Kathy provided you with exceptional service. We'll be sure to pass along your kind words to her. We look forward to helping you again in the future! Happy Driving, The Lester Glenn Subaru Team

January 27, 2025

Service department is fact and efficient. The staff is very friendly. I like the way they great you when you arrive. More

by llbreaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Jan 27, 2025 -

Lester Glenn Subaru responded

Hi llbreaks, Thank you for your positive feedback! We're so glad to hear that our service team made your visit quick and efficient while providing a friendly experience. We always strive to make our customers feel welcome, and it’s great to know we’re meeting that goal! Happy Driving, The Lester Glenn Subaru Team

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