Lester Glenn Subaru - Service Center

Efficient staff. Explain all needed and offer alternatives if indicated. Love Kathy’!! Flexible schedule offered Explain all needed and offer alternatives if indicated. Love Kathy’!! Flexible schedule offered More

Am very appreciative of Ekaterina Gonzales service in the front office service area. She's very helpful and is an asset in your business. front office service area. She's very helpful and is an asset in your business. More

Great job finished in timely manor. E Espinosa does a great job. Very Clean building E Espinosa does a great job. Very Clean building More

Chris in service was great pointed me in the correct direction to collision and nikki, all very good direction to collision and nikki, all very good More

Service was quick and efficient. Customer service is excellent. Prices can be a little expensive Customer service is excellent. Prices can be a little expensive More

Brought car in for oil change. Service consultant Kathleen Opinski took care of me. When completed she said everything ok and started to go thru each page, noticed something was not right in coding. Kathleen Opinski took care of me. When completed she said everything ok and started to go thru each page, noticed something was not right in coding. She showed me brakes coded green however we’re at a 2. She explained that could not be and went and brought it to the attention of the service agent who worked on the car. Kathleen came back and said he coded incorrectly, which left uncorrected would lead to further problems and higher expense. I needed rear brakes replaced. She arranged for drop off and pickup immediately. Car was completed within an hour.. Ha$ she not gone thru each page, line by line this mistake would have not been caught. She explained everything and I so appreciated her though ness. More

Heather was great and very professional, courteous, detailed and willing to help with any of your needs.....but I was not totally happy with the vehicle... and I was told I couldn't take it back when I detailed and willing to help with any of your needs.....but I was not totally happy with the vehicle... and I was told I couldn't take it back when I know I could of within the three day period Thats not good customer service More

I would like to send a shout out to a few people who made my experience a whole lot better. I had my 2021 Chevy trail blazer only 3 months when a deer decided to ruin my day, let alone my ability to get to w my experience a whole lot better. I had my 2021 Chevy trail blazer only 3 months when a deer decided to ruin my day, let alone my ability to get to work for weeks. I have never been in an accident and I am 62 years old. Thank you so very much to John Perillo, I emailed you and in less than 2 minutes you replied. Your compassion, kind words and quick response put me at ease and made a very stressful and upsetting situation for me easier to handle and took all the stress off of my shoulders. Thank you just doesn't seem good enough. So a big virtual hug and my upmost respect to you. You are your team take customer service to a whole new level and treat people like they are your family. Next would be Kerry Monica, you replied within the next 5 minutes. You set everything up for me and handled all the odds and ends when I was to overwhelmed to do it on my own and I am so grateful for you and also for putting my mind at ease during a very difficult time. Thank you also to Amanda at the collision shop for answering all my questions so professionally and speaking to me with so much kindness and sincerity. Finally Walter, thank you so much for all the long hours and hard work you have been and still are putting into my car to get it all fixed up to me. You took time explaining everything you were doing to my car so I had a full understanding of everything that has to be done. There truly are not enough words to explain how grateful I am to each and every one of you. -Pamela Connington. More

THE GOOD AND THE BAD . . . . . Of course purchasing a Subaru is the best decision in anyone's life, the cars and truck are nothing short of amazing to drive, however, Lester Glenn Subaru of Toms River, N Subaru is the best decision in anyone's life, the cars and truck are nothing short of amazing to drive, however, Lester Glenn Subaru of Toms River, N.J. is just like any other car dealership - they lie, charge enormous prices for the simpliest of repairs and do not honor their top of the line extended warrant plan. I purchased their "bumper to bumper" warranty plan and they wanted to charge me $285.00 to check why my air conditioning in my 2016 Subaru Impreza is blowing cool air, and takes a very long time to cool down the cabin. The $285.00 was for a diagnostic test (which Auto Zone performs for free with no purchase necessary)! All it is - is a less than 5 minute test to see if the computer has a code to tell the mechanic what is wrong with the vehicle. I was told if it was the compressor or a seal or even low freon I would be covered, but if a mouse eat through a wire I would not be covered. One would think that if I had a cute little mouse eat through a wire, the air conditioner would not work at all - seems like common sense to me. And if a mouse did eat through a wire - I have bumper to bumper warranty to make the repair! The other thing I would like to add is that I have been harassed this past year each time I had work done to my car. Calls and e-mails several times over a cabin air filter not being replaced because they wanted $80.00 for a less than 5 minute job and a $20.00 part. Afterward, I was even called by someone at the dealership asking me how my car was performing because I did not have the cabin filter changed and it could cause me to have an accident! I changed the cabin filter myself - happy to report, no accident! lol The other really good story I would like to share is about my tires. Of course they always want to rotate your tires with each oil change. I was in need of tires so I had purchase 4 brand new tires from them after which I was repeated called and e-mailed that I needed my tires rotated. Can someone tell me how you would rotate 4 new tires???? It took me several not so nice e-mails to have them stop harassing me about tire rotation. Advertising on all their vehicles for sale is misleading - you do not get free oil changes, you get 4 free oil changes only - just through it would help to share that information here for you. Any pre-certified vehicle they sell costs you and additional $1,000+ for the purchase of it, it is not part of the deal you are getting - you are buying it at your cost which is added in when you settle your sale and it does not cover bumper to bumper repairs; more information that is vital and useful to anyone looking into a vehicle at any dealership, not just a Subaru dealership. The bottom price they will sell any vehicle is the listed internet sale price - on the lot the vehicle reflects a higher price, but if you check the internet price it is a bit lower and they will meet that price if you push enough. Again, all dealerships practice this same selling strategy. No haggle policy. As far as staff and friendliness, this dealership is tops for that. They are all very friendly and professional and make you feel very welcome and at home there. I have not had any bad experience with the service department staff, my vehicle was always taken care of on time and in a timely manner - I never had to wait long periods of time and they do a great job at keeping you informed the entire time your vehicle is away from you in the repair shop. They have wonderful mechanics working at this dealership as well. You will also get a phone call back with any questions you have about your vehicle. So you see, you have the good with the bad - knowledge is power. Sometimes it just is really better to go and purchase from a private owner versus a dealership. If you like to be contacted a lot after each visit, this is the place for you - they will not disappoint! More