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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,334 Reviews

1,334 Reviews of Lester Glenn Subaru - Service Center

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December 08, 2024

Ready to help when unexpected things occur. Great communication with service rep and smooth fast pickyp More

by kareno3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

It was a pleasure to get my car serviced here again! On time Questions answered Friendly employees Loved the cellphone report Thanks again! More

by PAPAPANTZ147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

Had my windshield replaced and there was a stress crack within a week. Subaru refused to take responsibility. Ok, just coincidence and bad luck. Had it replaced again and guess what, it happened again with More

by NANOMETER73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spoke to several employees
Dec 23, 2024 -

Lester Glenn Subaru responded

Hi Nanometer73, Thank you for sharing your feedback. We understand your frustration, and we truly apologize for the inconvenience this has caused. Our Service Director, Kerry, has reached out to offer assistance in resolving the situation. As we’ve mentioned, we are committed to taking care of the issue and covering the cost of your windshield repair. We are currently working on getting everything in motion for you. We’re here to help, and we look forward to making this right for you. Please let us know if there’s anything else we can do to assist you further. Happy Driving, The Lester Glenn Subaru Team

December 07, 2024

Kathy the service writer knows me and my Subaru cross trek service is always easy calls when the service is done. More

by Tricia Kaiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

As usual, your service was professional from start to finish. Thank you. love my Subaru! More

by PAULH40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Nicole always greets us with a welcoming smile. The service is well coordinated and customer satisfaction is a priority. Our experience is definitely met with 💯 satisfaction. More

by RAPUZZIMARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

The dealership was clean and comfortable. The service advisor was kind and pleasant. The technician was very skilled at doing the inspection and creating a videotape for my reference. Unfortu More

by LULUBROG17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

Excellent service with Kathy Ottmer. She is always attentive and pleasant to work with. Communication is excellent. More

by WHITING.DEER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

Kathy was great. She kept me informed as the service on my car was completed. You are a great company and I will continue to have my Subaru serviced there. More

by GENNYHARRINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

Nicole always goes out of her way to make sure everything is done right. I always trust her advice and follow through. More

by CSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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