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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,199 Reviews

1,199 Reviews of Lester Glenn Subaru - Service Center

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January 25, 2017

Leasing a subaru I went in for an oil change and came out with a 2017 Forester. Jay Jackson saw me in the waiting room while I was getting an oil change and he told m More

by Jean B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Palazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Jackson, Donato Jensen
Jan 31, 2017 -

Lester Glenn Subaru responded

Hi Jean, thanks so much for this great review! We are so happy to hear that Jay went the extra mile to help you get a great deal on a new car in the colors that you love! It's always extra exciting to get a car when you're least expecting it! It's wonderful that you always feel so comfortable with us as well - that's what we strive for and we're glad we achieved it for you! Congratulations and we look forward to seeing you again in the future! Enjoy!

November 19, 2016

if you need service, "make sure you see" Kathy Ottmer.. If you need service, "Make sure you see" Kathy Ottmer Wow, what can I say the worst case scenario happened . It's Friday nearing the end of the day More

by Ronald Ciaccia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Nov 21, 2016 -

Lester Glenn Subaru responded

Hi Ronald, thanks a lot for this amazing review. We couldn't be happier to hear that Kathy and our service team went the extra mile to make sure you were able to get the tires you needed. It's wonderful that you were able to get the work done so quickly and that you were back in commission in no time. We appreciate your positive feedback and we look forward to seeing you again in the future! Thank you so much again and best of luck!

September 15, 2016

excellent service experience Having had 3 Subaru cars serviced over the years, it is always a pleasure to deal with Kathy who goes out of her way to make car service a great expe More

by WRX OWNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Sep 19, 2016 -

Lester Glenn Subaru responded

Thank you so much for this review! It's wonderful to hear about your experience with our service center and that you felt so comfortable with everything while your car was being worked on. It's great that Kathy was so helpful and accommodating with everything also. We truly appreciate your feedback and we look forward to seeing you again soon!

April 14, 2016

Bought 4 cars from them. As stated above I bought 4 cars from them: RAM 1500, 2 Jeeps and lastly a wrx. Sales was an OK experience but when my wrx had a major recall they woul More

by ScottMather
Customer Service
Recommend Dealer
No
Employees Worked With
Service Manager
May 16, 2016 -

Lester Glenn Subaru responded

Hi Scott, thank you for your review. We are very sorry to hear about your service experience and that we weren't able to meet your expectations. We have passed along your feedback to our service management team so that they can further review what happened and hopefully prevent this from happening again. Once again, we're very sorry to hear that this happened and we will do everything to improve our processes going forward. Thanks again for your review.

November 14, 2015

Service was great! I wanted to thank Lisa Gilmore and service They were able to take me in with out having an appointment for oil change and tire rotation . I live i More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lIsa Gilmore
Nov 17, 2015 -

Lester Glenn Subaru responded

Hey Kelly, thank you so much for taking the time to leave this review! We're so happy to hear about your experience with our service department and that Lisa was so helpful. Thank you also for making the trip to Toms River for your service appointments also; we're so glad we've been able to make it worth it for you! We definitely look forward to seeing you here for your next Subaru. Thanks so much again!

October 30, 2015

EXCEPTIONAL Customer Service I have owned or leased multiple Subaru's for the last 20 years. I have dealt with multiple dealerships both in Vermont and NJ. I bought my first Sub More

by Ralphie54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lisa Gilmore, Zena (service manager)
Oct 30, 2015 -

Lester Glenn Subaru responded

Thank you so much for taking the time to leave this great review! We're so happy to hear about your experience with our service department at our Subaru dealership and that Zina and Lisa made everything so easy and pleasant. It's awesome to know that you felt so comfortable with our processes and that it even brought you in for your 2nd Subaru! Thank you so much for your feedback and we look forward to seeing you again in the future!

August 05, 2015

Fixed a flat/fixed a frown :') I recently had my parents car serviced at Lester Glenn Subaru in Toms River, NJ because of an issue with a tire. The service and experience was truly More

by FIX A FLAT/FIXED A FROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Gilmore,Zina Approvato
Aug 06, 2015 -

Lester Glenn Subaru responded

Thank you so much for leaving us this great review! We're so happy to hear about your experience with our Service Department! It's truly awesome to hear that everything was taken care of for you and that you enjoyed your time with us. We definitely look forward to seeing you again in the future! Please don't hesitate to reach out if you need help with anything!

January 24, 2015

Excellent experience! My fiance bought me a XM receiver for my 2012 Forester & when it came in I scheduled the installation. A few days before my appointment I received a More

by Amadeus69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donato Jensen, Ann Marie Napoli
Jan 24, 2015 -

Amadeus69 responded

I forgot to mention the car I bought was a 2015 Forester. I love my new car! Thank you Donato & Annemarie

November 15, 2012

On monday november 12th my wife and i went to test drive the new crosstrek. initally we stopped at the lakewood pinebelt subaru dealership where we were treated like fresh meat and left feeling insulted and More

by njbryan4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donato Jensen
Nov 19, 2012 -

Lester Glenn Subaru responded

Thank you so much for your business and taking time to write a review about our dealership. We truly appreciate your feedback! Your recommendation is the best thank you we could ask for. It is because of the loyalty of our customers that we are able to continue to offer great service and products at great prices. Thanks again. Sincerely, Lester Glenn Management Team

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