Lester Glenn Subaru - Service Center

Very clean area to wait for your service. Very friendly staff from the valet to the cashier and everyone in between! Very friendly staff from the valet to the cashier and everyone in between! More

I drive from up North down to Lester Glenn, this is the only service place I will take my vehicle. I am greeted upon entering by Kathy Ottmer, who had been my service writer for decades. She greets me, ask only service place I will take my vehicle. I am greeted upon entering by Kathy Ottmer, who had been my service writer for decades. She greets me, ask me to take a seat, relax, make a cup of coffee, she will speak with me in a few minutes after finishing up with the customer she had by her. I sat down, and few minutes later she called me over. I explained what was happening with my vehicle to Kathy, she said not to worry, the mechanic will check my car all around and see what is going on. I was lucky to have Bobby the Mechanic for my car to check that day.. He is professional, warm, friendly and and so knowledgeable of cars. We spoke few minutes , asked me few questions, and said he will check it out, not to worry.. Bernie I met, the new manager greeted me, and told me who he was, asking how all is going. I said fine, my car doesn't feel well, he smiled, said not to worry the mechanic Bobby will make sure she is better soon. He noticed I drive far to come to Lester Glenn. I smiled and said that is the only place I will take my Subaru. Everyone is so nice , Kerry Monica Jr., always takes a a few minutes to comes and give me a hug and say hi, ask what's going on.. He is never o busy to greet me, and char for a minute. The BEST service Writers, Mechanics, Managers, and Staff. They all make you feel welcome, valued, they keep you updated on your vehicle ,and advice might be a little longer there, they are checking everything out, to insure all that is a problem is fixed properly They ask from time to time if need anything. Everyone there has heart! The Best Dealership/Service Department to go to, along with their Collison department if you happen to need body work on your vehicle. I highly recommend this dealership and service shop and all who works there to everyone. If you want your vehicle running right, bring it to them,, you will not be disappointed..They make sure all is in good working and running condition, so you know you are safe and anyone else is who is in your vehicle. More

Was taken right away for my interview with my service coordinator Keith Conroy and he was very patient with this old gal who needed an explanation about my 30,000 mile service check. He made me feel ver coordinator Keith Conroy and he was very patient with this old gal who needed an explanation about my 30,000 mile service check. He made me feel very comfortable. Everyone I spoke to along the way was so friendly and welcoming. More

Got there early and expected to wait a while. Before I knew it my car was in the service bay and soon I was on my way. Excellent! Before I knew it my car was in the service bay and soon I was on my way. Excellent! More

Long wait time, and problem not resolved after $395. They decided to Troubleshoot by rebalancing and aligning tires. Never checked anything else such as bent rim or other causes of vibration.This is 4th They decided to Troubleshoot by rebalancing and aligning tires. Never checked anything else such as bent rim or other causes of vibration.This is 4th time I have had tires rebalanced and aligned. They also overinflated tires by 6-7 PSI. I went to a Subaru dealer figuring I would finally get a resolve to the vibration issue but after the expense and time involved I still do not have the problem fixed. Very upsetting. More

Always courteous and friendly service department. They keep me well informed on what’s happening and always explain everything They keep me well informed on what’s happening and always explain everything More

I have only good things to say about all of the Lester Glenn dealerships from which I have purchased many cars. My only issue this time was the totally unexpected "report card" on my 2021 Forrester. I h Glenn dealerships from which I have purchased many cars. My only issue this time was the totally unexpected "report card" on my 2021 Forrester. I have 26K miles on the car and was informed my battery testing suggested I needed a new battery. I honestly don't remember having to replace a battery at such a low mileage. But, that's not the bad part- a battery for my car would cost close to $500!! I don't even use the Stop/Start system that came with the car and is always turned off as soon as I start my engine. This is supposedly one of the reasons these batteries don't last long. I wish I had known, but it was standard on the car. Not the dealers fault, but I think cars equipped with this system (it should be optional) should come with a warning about the battery cost. More

Eric Senatore and Keith Conroy are outstanding service reps. I took my 2025 chariot (her name is "Beauty") in for the 6 month check up, tire rotation and oil change, and they kept me posted on progress. reps. I took my 2025 chariot (her name is "Beauty") in for the 6 month check up, tire rotation and oil change, and they kept me posted on progress. They are the awesome and pay attention to details. More

Everything was handled professionally and in a courteous manner . I was pleased with all aspects of my time at the dealership manner . I was pleased with all aspects of my time at the dealership More

The valet service made drop off and checking in easy. The recommended work was done on time and they washed my car. The recommended work was done on time and they washed my car. More