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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,473 Reviews

1,473 Reviews of Lester Glenn Subaru - Service Center

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March 16, 2025

Very clean area to wait for your service. Very friendly staff from the valet to the cashier and everyone in between! More

by CAK417A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Lester Glenn Subaru responded

Hey CAK417A, Thank you for the fantastic review! We're so happy to hear that you had a great experience with our clean waiting area and friendly staff. From valet to cashier, we’re glad everyone made your visit enjoyable. We truly appreciate your feedback and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

March 16, 2025

I drive from up North down to Lester Glenn, this is the only service place I will take my vehicle. I am greeted upon entering by Kathy Ottmer, who had been my service writer for decades. She greets me, ask More

by wyckdnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Mechanic, Kathy Ottmer
Mar 17, 2025 -

Lester Glenn Subaru responded

Hey wyckdnana, Thank you so much for your kind and thoughtful review! We are absolutely delighted to hear that you’ve had such a positive experience with Kathy, Bobby, Bernie, Kerry, and the entire team. It’s clear that they go above and beyond to ensure you feel welcome, valued, and completely taken care of during every visit. We’re so glad to hear that you trust us with your Subaru and that you’ve made us your go-to service provider. It means the world to us that you’ve been with us for so many years, and we’re committed to making sure your vehicle stays in top condition. We truly appreciate your loyalty and can’t thank you enough for recommending us to others. We look forward to continuing to provide you with the best service and care for all your automotive needs! Happy Driving, The Lester Glenn Subaru Team

March 15, 2025

Was taken right away for my interview with my service coordinator Keith Conroy and he was very patient with this old gal who needed an explanation about my 30,000 mile service check. He made me feel ver More

by EILEENCARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Lester Glenn Subaru responded

Hey EILEENCARL, Thank you for the wonderful review! We're so glad to hear that Keith made your service experience smooth and comfortable, and that the entire team was friendly and welcoming. We truly appreciate your feedback and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

March 14, 2025

Got there early and expected to wait a while. Before I knew it my car was in the service bay and soon I was on my way. Excellent! More

by DREVILMX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Lester Glenn Subaru responded

Hey DREVILMX, Thanks for your great review! We're so glad to hear that your service was quick and efficient, and that you were on your way sooner than expected. We appreciate your feedback and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

March 14, 2025

Long wait time, and problem not resolved after $395. They decided to Troubleshoot by rebalancing and aligning tires. Never checked anything else such as bent rim or other causes of vibration.This is 4th More

by kdemaryhummel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Lester Glenn Subaru responded

Hi kdemaryhummel, Thank you for sharing your feedback, and we’re sorry to hear about the ongoing issue with your vehicle. We understand your frustration after multiple attempts to resolve the vibration problem. After reviewing the situation with our management team, we found that our team found the wheels were out of balance, which was addressed with the rebalance and alignment. The steering wheel off-center issue was also corrected through the alignment. Our Service Manager, Bert, has already left a message and sent a follow-up, offering to rediagnose the issue and provide a loaner vehicle while we perform any additional necessary work. We truly appreciate your patience and hope to resolve this matter for you as quickly as possible. Please don’t hesitate to reach out if you have any further questions. Thanks again, The Lester Glenn Subaru Team

March 14, 2025

Always courteous and friendly service department. They keep me well informed on what’s happening and always explain everything More

by DDEWEIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Lester Glenn Subaru responded

Hey DDEWEIL, Thank you for the wonderful review! We're so glad to hear that you consistently receive courteous and friendly service, and that our team keeps you well-informed throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

March 13, 2025

I have only good things to say about all of the Lester Glenn dealerships from which I have purchased many cars. My only issue this time was the totally unexpected "report card" on my 2021 Forrester. I h More

by LAURIEJOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Lester Glenn Subaru responded

Hey LAURIEJOAN, Thank you for sharing your experience with us. We’re glad to hear you've had positive experiences with our dealerships over the years! We completely understand your concerns regarding the battery cost, and we appreciate your feedback about the Stop/Start system. It's something we’ll definitely take into consideration, and we’ll make sure to continue providing clear communication about the components in our vehicles. If you ever have any questions or need further assistance, don’t hesitate to reach out! We appreciate your continued trust in Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

March 13, 2025

Eric Senatore and Keith Conroy are outstanding service reps. I took my 2025 chariot (her name is "Beauty") in for the 6 month check up, tire rotation and oil change, and they kept me posted on progress. More

by Queen Kath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Lester Glenn Subaru responded

Hey Queen Kath, Thanks for the wonderful review! We're so glad to hear that Eric and Keith provided outstanding service and kept you updated on the progress of your "Beauty." Their attention to detail and dedication to keeping you informed truly make a difference. We appreciate your feedback and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

March 12, 2025

Everything was handled professionally and in a courteous manner . I was pleased with all aspects of my time at the dealership More

by GAILLAGO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Lester Glenn Subaru responded

Hey GAILLAGO22, Thank you for the great review! We’re so glad to hear that everything was handled professionally and courteously during your visit. We truly appreciate your feedback and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

March 11, 2025

The valet service made drop off and checking in easy. The recommended work was done on time and they washed my car. More

by JMILLER7809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Mar 12, 2025 -

Lester Glenn Subaru responded

Hey JMILLER7809, Thanks for the great review! We're so glad to hear that our valet service made drop-off and check-in easy, and that your recommended work was completed on time. It’s also great to know you enjoyed the car wash! We appreciate your feedback and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

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