Lester Glenn Subaru - Service Center

If I could give no stars I would. This the second time this dealership let me down. First time waiting three hours for an oil change and today I couldn't get an appointment for what should be a recall wit this dealership let me down. First time waiting three hours for an oil change and today I couldn't get an appointment for what should be a recall with the key that keeps getting stuck in the ignition which I saw on YouTube has been happening for at least 6 Years with all their models. I have to have surgery on the 19th and they can't get me in til the 24th. Never in all my years driving have I had this problem with any vehicle I have driven. This is so unacceptable I had to call Subaru USA to get a resolution. More

Integrity It is refreshing to find a salesman with integrity and that's exactly what our family found at Lester Glenn. His name is Jay Jackson. He has sold our It is refreshing to find a salesman with integrity and that's exactly what our family found at Lester Glenn. His name is Jay Jackson. He has sold our family 7 cars and I will always buy from him. Jay makes you feel as if you are his best and only customer. He guides us thru the car buying process nd we value and trust his professional opinion. We feel he is really there to help his customer in the best way possible. Thank you so much Jay! More

A salesman I can trust Over the years my family has purchased (lease or own) eight different vehicles at Lester Glenn, all of which with Jay Jackson. We’ve come to trust his Over the years my family has purchased (lease or own) eight different vehicles at Lester Glenn, all of which with Jay Jackson. We’ve come to trust his opinions, his knowledge and in his laidback approach to spotlighting the new features and availability of the Subaru’s on your lot. He’s helped me in many ways, from finding my car to synching the Bluetooth. Although I live 45 minutes away, Jay is a big reason that I still come to Lester Glenn for sales, service, and accessories. In fact, even when dropping my car off for routine maintenance, like today, I always make a point to stop and say hi to Jay. He’s the best. More

Super Service I purchased a Subaru from Lester Glenn in Toms River this past year. I was very impressed with their service department. An important part of my sat I purchased a Subaru from Lester Glenn in Toms River this past year. I was very impressed with their service department. An important part of my satisfaction was due to the service I received from Nicole Damiano, one of their Service Consultants. Nicole was extremely helpful, very pleasant, professional, and knowledgeable. She quickly starts the ball rolling on my service issues. She is the only representative I want to work with. Kudos to Nicole. More

Service on our 2013 Subaru WRX wagon We had our 2013 Subaru WRX wagon serviced there. It was a wonderful experience to have met Lisa Gimore, Zina Appropato and John Perillo Sr. They we We had our 2013 Subaru WRX wagon serviced there. It was a wonderful experience to have met Lisa Gimore, Zina Appropato and John Perillo Sr. They were knowledgeable and helpful. So professional in what they do. Thank you so much for a great experience! That Subaru Dealer needs all of you. You do care about the customers. I really appreciate what you have done for my son and I. I will definitely visit your dealer when I need a car. More

Subaru Forrester needed new springs & shocks My vehicle needed immediate attention. I called ahead, and was greeted by Kathy Ottmer at the service department when I arrived at Lester Glenn My vehicle needed immediate attention. I called ahead, and was greeted by Kathy Ottmer at the service department when I arrived at Lester Glenn in Toms River. Kathy noted all my concerns and wrote up the repair order for a tech mechanic to inspect and repair my Forrester. Although Kathy found out some parts were on back-order, she said they would have the work done in a timely manner. Wow, was she right ! My wife and I were out at a swim meet for our grandson, all day, on the Tuesday following the vehicle drop off. When I arrived home that evening , there was a message from Kathy informing of the completed work. Within five minutes of being in the door, she also called back letting me know I could get the car, asap. Hats off to Kathy and the service team at Lester glenn Subaru. Kathy is a very good service consultant and afforded me excellent service, Thanks much Kathy, EXCELLENT JOB Bob H. More

Reasonable Normally I am not one to leave bad reviews. Unfortunately, I have been extremely disappointed with the service after this sale. I was excited to purch Normally I am not one to leave bad reviews. Unfortunately, I have been extremely disappointed with the service after this sale. I was excited to purchase a 2015 WRX in early May 2018. According to car fax, the vehicle was serviced maticulisly at Lester Glen Subaru, over 40 maintenance records in 3 years. I was pleased with my salesman, Sal but immediately after the sale, within a week I began observing an excessive amount of smoke eminating from the exhaust. I contacted Lester Glen and was told it was normal and to drive the vehicle more frequently. In the fourth week of ownership the check engine light illuminated indicating an issue with the exhaust. I contacted Lester Glen and was told the the catalytic converter is bad and it would be a $2000 repair. They did state if I brought it to a local exhaust shop it would only be about $1000, but did not offer to work with me in any way. Emails to the service manager, used car sales manager and the president of the company have gone unanswered. I did receive a phone call from Jim Grace, Whi stated that the vehicle was purchased as is, and that at this time they were unwilling to cover any portion of the repair. He stated He would discuss with the general manager and call me back the next day, 4 days ago. Still no response. Very disappointed. Update: so in the end I purchased a used catalytic converter online and Lester Glen Service installed it for me. Was charged for an hour and a half labor, when the job actually took close to three hours due to a seized bolt. More

Lisa Gilmore - Service Lisa Gilmore gave me some wonderful advise. She saved me A lot of time and money. Couldn't have wished for a better experience. Thanks again for all Lisa Gilmore gave me some wonderful advise. She saved me A lot of time and money. Couldn't have wished for a better experience. Thanks again for all you do More

Customer care like nowhere! When buying a car, you generally don't think about the service professionals who will be helping to maintain your investment! Lester-Glenn service at When buying a car, you generally don't think about the service professionals who will be helping to maintain your investment! Lester-Glenn service at Subaru goes beyond expectations and makes the experience more lIke ca ring fir a famity member! From the valet, Robert, who makes sure your vehicle is handled like the prized possession it is, to the service writer, Zina Approvato who explains to each and every customer the exact service that was provided and the reason for it, in terms understandable to most anyone. The technicians, each one treats your vehicle as though it were their own, carefully evaluating repairs and suggesting measures to avoid costly future repairs! And when it comes to parts and options, Frank Capaccio translates the language of parts to the most obtunded of customers, me! His attitude of "we CANDO that" reassures even the most hesitant of patrons that excellence is an "everyday" thing! Conscious of a timeline as well as expert customer service, I witnessed each and every employee taking the extra moments to assure customer satisfaction with not only the repairs, but the process! There is a nearly palpable feeling in the facility of contentious service with a family feel! Believe me, you'll want to hug your technician and service writer! More