Lester Glenn Subaru - Service Center

It took me longer to check out than it did to have my car serviced. The customer service representative was going to lunch when my car was sitting out front for 10 minutes l had to go after her to check me o serviced. The customer service representative was going to lunch when my car was sitting out front for 10 minutes l had to go after her to check me out, l waited long to pay my bill as well because a salesman was having a long conversation with a customer at the reception window, l guess they were purchasing a vehicle versus me just paying a $325.00 bill. I’m not sure I’ll be coming back , my car is making a weird sound when the air conditioner is on high that didn’t happen before. I had an appointment with a sales person that never showed up to give me my vehicles trade in value. Why did someone bother to call me to set up this appointment if no one showed up? I think I’ll be using a local mechanic where l live. I feel l wasn’t treated fairly and working in a customer service position myself for many years something was just very off about the manor of service that day, now I’ll have to have my car looked at because of the sound the air conditioner is making after it was serviced, l kind of dread coming back to your dealership because of this. More

Sent car in for transmission body problem and was handled by Nicole at Toms River Subaru with professionalism and speed great customer service and Nicole is a great rep for Sabaru with her knowledge and cur by Nicole at Toms River Subaru with professionalism and speed great customer service and Nicole is a great rep for Sabaru with her knowledge and curtesy. Thanks good experience More

Chris was helpful and pleasant as always. He always explains what work will be done. He always explains what work will be done. More

Kathy was wonderful and got me in and out in hour on Friday.Never had a problem with Kathy very helpful and professional. Nice work and keep it up. Friday.Never had a problem with Kathy very helpful and professional. Nice work and keep it up. More

Everyone is always pleasant, caring and helpful. The whole service experience is great! I would never use another dealership! The whole service experience is great! I would never use another dealership! More

Great experience enjoyed the coffee machine and the internet. They had me in and out when I was expecting to be there all day. Keep up the great work internet. They had me in and out when I was expecting to be there all day. Keep up the great work More

Keith Conroy was friendly and efficient during the servicing of my Subaru Legacy. He explained the scheduled maintenance that he performed in a very polite manner. Speaking with this service person wa servicing of my Subaru Legacy. He explained the scheduled maintenance that he performed in a very polite manner. Speaking with this service person was a pleasure. Keith made my visit to the dealership effortless. I surely intend on requesting Keith Conroy for my future maintenance visits to this Lester Glenn dealership as he evidently prides himself on quality customer service. From what I observed, Keith is a exemplary employee. More

It’s always a pleasure doing business with Lester Glenn. Ron in sales and Kat in service are great. Ron in sales and Kat in service are great. More

Nicole did an excellent job of informing me of the service needed and she kept me periodically updated regarding the progress of the work. service needed and she kept me periodically updated regarding the progress of the work. More

Scheduled service was done as expected. No complaints. There was a recommendation to have an alignment performed for $149, but no where on the report was there a place that showed why. Al No complaints. There was a recommendation to have an alignment performed for $149, but no where on the report was there a place that showed why. Also replacement of engine filter and cabin filter. These are $20 - $30 items. cost to replace by you was $49.95 for engine (OK), but $89.95 for cabin filter. Over charging you customers for additional service will make me think that Lester Glen isn't a good place to buy cars. More