Lester Glenn Hyundai - Service Center

Your dealership is a sterling example of customer focus. From the moment that I drove up to the service entrance until my departure an hour later I was more than happy with the assigned service representati From the moment that I drove up to the service entrance until my departure an hour later I was more than happy with the assigned service representative. He explained to me what was to be done with my car, how long it would take and gave me an overall feeling that I wasn't just another customer waiting for an oil change. He is an asset to your organization and positively represents what you have accomplished thus far in the establishment of an upper tier image for the Lester Glenn Auto Group. More

So, we went in for an oil change on both our 2011 Accent & 2010 SantaFe - both purchased at Lester Glenn Hyundai of TR and decided to take the 2012 Genesis for a test drive! We absolutley fell in love with & 2010 SantaFe - both purchased at Lester Glenn Hyundai of TR and decided to take the 2012 Genesis for a test drive! We absolutley fell in love with it! Problem was (at least I thought) that if we traded in our 2011 Accent that we would be upside down in our loan, this was a huge concern of mine. After dealing with Paul & Brian we worked out such a great deal on the trade in valve, especially since we only put 11k miles on the Accent, that we were able to make a deal! Paul made it a mission of his to find a way to work it out for us to afford making the purchase. Then, after agreeing on the deal, we sat with Brian Pataky - the best finance guy lol. He was such a pleasure to deal with and understood what we were looking for as far as "extras". After all the paper work was done and we were getting ready to leave, we were greated by Blaise. Blaise was our finance manager when we signed the Accent just a year & 1/2 ago and thanked us for coming back again. To top it off, a week later we stopped into the dealership and I was completely with this -> We saw Paul in the lot and he not only recognized us (most dealerships forget about you after the sale lol) but, he remembered selling my mom her car, a Touring, a year and 1/2 ago just by recognizing her name on our marriage certificate. My husband and I are Lester Glenn Hyundai of TR lifers!!!! PS - oh, and I won the iPad on Presidents Day LOL More

Charged 100.00 at sevice time, not told about the charge when I made the appointment. Could not find anything wrong with trans. Want to bring it back for the same problem and they want to charge me another when I made the appointment. Could not find anything wrong with trans. Want to bring it back for the same problem and they want to charge me another 100.00 to check again. They should listen to their ads on the radio...lies More

I tried to send an e-mail to them first to get feed back, but the e-mail on their website does not work. I did send the letter to an employee I found on their facebook site, but they never reponded, so I fel but the e-mail on their website does not work. I did send the letter to an employee I found on their facebook site, but they never reponded, so I felt this was my best choice fro lettign them know how I feel. Here is the letter I sent: Adam, A little over a year ago I bought two 2010 Elantra Tourings from you the same week. I had a problem with the first one and you were very helpful and gave me a good deal on the second one. These were the 3rd and 4th cars I have purchased from your dealership. I even started using your service department exclusively. So when vandals stole the driver’s side mirror off my wife’s car, I took it right to you guys to get fixed. And that was the biggest mistake I ever made. I called after a week went by (Friday 7/15) I was told the part was in and it needed to be panted and that I would have it the middle of this week. Well it is Friday (7/22) and I heard nothing, so I made a call. First person saw no paperwork, so they transferred me to parts; parts transferred me to the body shop. They told me it was done and he would drop it off tonight and they would have it for tomorrow and they would call me for an appointment. I did not want to wait, so I called to make the appointment knowing the mirror would be there. Person on the phone had no appoints for me to wait, and I cannot just drop it off..It is my only car. Wife is out of town. I asked if a loaner car would be possible, she took my number and told me she would see what she could do. I then get a call from a different woman explaining that my mirror is not done and went into a detailed explanation of what it takes to paint a mirror. I honestly do not care. I was told it was done. She told me I never should have been connected to the body people and that it was painted but not put back together and could not guarantee me it would be done for tomorrow. She suggested dropping it off. I again said I could not and asked about a loaner, which it seems you have none. So I instead have to wait till Monday and sit and wait for it. Hoping it does not take forever because I have kids I have to take care of and I cannot leave them with my mother all day. Needless to say I am completely unsatisfied with this whole situation. I will not be bringing my car back to your dealership in the future. I'd rather pay for oil changes then get this type of service. This also pretty much cost your dealership any future car buying business from me. Ok..I lowere some scores. After not getting a proper response, I complained on their facebook page. My posts were eleted and I was banned. Great way to deal with a customer. More

My 2008 Sante Fe's Radio went out. Called Lester Glenn and spoke to Service Manager Assistant. They emailed factory rep to see if anything could be done. Within 2 hours I got a call letting me know they w and spoke to Service Manager Assistant. They emailed factory rep to see if anything could be done. Within 2 hours I got a call letting me know they would remove radio at their premises and send it out for repair. My biggest inconvenience would be waiting for the repair. Great folks at Lester Glenn. VERY, VERY Customer Satisfaction Driven Dealership. GJ Bruno More

Hi John: We love our Genesis more and more each day. Hi John: We love our Genesis more and more each day. And the service at Lester Glenn could not be better. My wife uses the car in Real Estate and th Hi John: We love our Genesis more and more each day. And the service at Lester Glenn could not be better. My wife uses the car in Real Estate and the comfort and easy entrance is very important. Thanks, Bill & Rose Marie Readel Brick Township More

My first contact with theis dealership was to have a new key fob programmed and two keys cut. I supplied the fob and key blanks. I feel they were way over priced, beyong the call and duty of even a dealer key fob programmed and two keys cut. I supplied the fob and key blanks. I feel they were way over priced, beyong the call and duty of even a dealership. But they had me over the barrel with the programming. I was set up for a recall on my sub-frame for two months down the road and when I called, I was told I was not entitled to a courtesy car even though they were going to keep my car for 3 days! I am NOT going to pay for a rental car for Hyundai's engineering. Don't get me wrong, I love my '04 Sonata GSL, I bought it new and do not intend to sell it, I am going to drive it for as long as I can. The main complaint is that when you call their posted service number, you have to go through a series of prompts for the type car (multiple line dealer) then the location and then the department. Every time I have called (even for the fob issue) I went to Judith's voicemail. She never once actually returned my calls and I had to try until I finally got through to her, not her voicemail. They really pushed for a perfect score when Hyundai called about my "service experience" and since I had a recall issue in a couple months, I gave them all the high scores as they requested even though I did not think they deserved top scores. Once I get this recall done, you can bet they are going to get the LOWEST ratings as they deserve. More

Purchased a extended maintenance contract on two of my cars purchased in 2006. I was told that it covered everything until the major maintenance cycles and then I would need to pay for things like spark p cars purchased in 2006. I was told that it covered everything until the major maintenance cycles and then I would need to pay for things like spark plugs, air filter, etc. Labor would be reduced. I came into the service department for a oil change and tire rotation and safety insoection. When speaking to Bob Leone he recommended the 30,000 mile service which was about $439.oo. I said to him that I have the extended maintenance contract and he said that only intitles me to tire rotations. I then looked at the work to be done and it said spark plugs repplacement (not platium). I asked what would be the price less the spark plugs and I was told the same $439.00. If I were to have the platium plugs changed in would be over $700.00. When I asked about what had happen to reduced labor rates and parts to be coverd he said to me That was back in 2006 this is 2009" So beware when dealing with this company. Oh one complaint I had was that the check engine light was coming on and they said the problem was the gas cap and replaced it. One week later the chech engine light was back on and I crefully made sure the gas cap was replaced correctly after filling up. More