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69 Reviews of Lester Glenn Hyundai - Service Center
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June 02, 2015
Mess ups with a simple OIL CHANGE...TWICE!! I went in for an oil change in 12/2014 and left my car there the night before. The service man said it would be looked at first thing and the oil chan I went in for an oil change in 12/2014 and left my car there the night before. The service man said it would be looked at first thing and the oil change would be done around 9:00am and that I would get a call. I received no call and went down there at 3pm for them to tell me that it was not looked at yet and would not be looked at that day (even though I scheduled an appointment and was told it would be done by 9am the night before). The Service Manager Joe basically blamed me for the issue, saying that I need to confirm with the service rep to tell them when I need my car done by (I DIDNT KNOW I NEEDED TO DO THEIR JOB AS WELL). He threw in a free detailing...thanks... I decided to give Lester Glenn ONE more shot to redeem themselves with yet another simple oil change in 5/2015, and the service guys FORGOT TO PROPERLY SCREW THE OIL CAP BACK ON. Within a few days of the oil change I had lost a quarter of my oil from my car that was just replaced....never again. I am now inquiring about how to break my lease early so I can be done with Lester Glenn FOREVER. More
by sf10nym
Employees Worked With
Kerry Monica, Joseph Giuliano
May 19, 2015
in for service,out with a new car when i went into Lester Glenn for a minor service call,they offered to by back my car and gave me a great deal on a new model.I had no intention of tr when i went into Lester Glenn for a minor service call,they offered to by back my car and gave me a great deal on a new model.I had no intention of trading in my car but they gave me a deal too good to pass up.I got a new vehicle with no out of pocket money and the same payment plan. More
by danpop854
Employees Worked With
J.P. DaSilva
April 11, 2015
Bad exprience with employees I went in for an Oil Change and a recall of some sort. I arrived at 7.08 AM for my 7.15 AM appointment. When I sat down with Mr. Sosa I asked how lon I went in for an Oil Change and a recall of some sort. I arrived at 7.08 AM for my 7.15 AM appointment. When I sat down with Mr. Sosa I asked how long it would take and he assured me it would be only about an hour an hour and 15 minutes at the most but probably sooner. I ended up waiting 2 hours for my car. Which I really would not have cared if he would have told me up front. Then at least I new I was going to be waiting for two hours but when i'm expecting to leave in 1 hour and it takes 2 its annoying. I would appreciate if they were up front with me about waiting time and not just say less time to make me happy because in the long run it just makes it worse. As I was in the waiting room another employee came up to me and asked how long I had been waiting so i told him two hours and he advised that he would see if my car was almost ready. 5 minutes later my car was ready which makes me wonder if it was just sitting there and no one bothered to check if it was done. When getting my paperwork at the check in desk I heard a female employee tell the male employee who had just asked how long I had been waiting for that she didnt know why I was complaining when I had only been there an hour and a half. Which is completely rude and unacceptable behavior to bad mouth a customer especially when I am two feet away from her. I had been waiting for at least two hours and I didn't even complain. An employee asked me how long i had been waiting. What am I suppose to do lie about my waiting time. It seems the service gets worse and worse every time I go there. I have bought two cars there and go for all my service. At first it was great but its gone way down hill. The rude lady has basically cost them a customer as I will no longer go there for service or to buy any cars. More
by jersey87
Employees Worked With
Sergio Sosa
August 06, 2014
Terrible service I have purchased 2 vehicles from Lester glen Hyundai on rt 37...... Never again. You have lost my business, my husbands business, my mothers business, I have purchased 2 vehicles from Lester glen Hyundai on rt 37...... Never again. You have lost my business, my husbands business, my mothers business, and any other person we can dissuade from dealing with this dealership. I had wheel insurance, and needed a wheel replaced due to damage acquired this past winter. We waited 6 weeks with promises every week that the rim was on its way. 7 weeks, no rim. Steve, the manager, obviously lied when he told us he had a tracking number. We came in because rim arrived and after waiting 2 hours, we were told it did not match. I had to come back for four new rims.....they promised they would be quick. I waited 3 hours. Lie after lie about the hold up, telling me it was done....... Finally I walked into garage myself..... Not even close to being done.... It was a 4 hour job. More
by Sports5553
Employees Worked With
Louis, Jared, Steve from parts
January 29, 2013
My son and I purchased a 2012 Accent end of May 2012. In the middle of October he was hit in the side by another vehicle. By the time the insurance adjuster's had been out to see it Hurricane Sandy had hit the middle of October he was hit in the side by another vehicle. By the time the insurance adjuster's had been out to see it Hurricane Sandy had hit and when I finally after several attempts and leaving messages that were never returned our appointment did not occur until Decemeber 26, 2012. We dropped the car off at the scheduled appointment (an appointment given to me by the scheduler) only to find out that we would have to wait for them to find someone to take us to the Rental Hub because everyone was at lunch. Needing a rental car was discussed when the appoinmtent was made. Dan, the body shop manager ended up having to give us a ride to the rental hub and promised to call me on Friday with an update on the car. That phone call never came. I also informed them at that time that I would be leaving on an 8 day business trip on January 17th and asked if the car could be finished by them, with my understanding that it may not happen, but they would let me know. On Tuesday, January 8th, I left a message (voicemail) requesting an update on the car, on Wednesday the 9th, I left my name with Toni and on Thursday the 10th, I called and asked to speak to Dan. He informed me that it probably would not be ready before I left on the 17th due to there being more than just surface damage to the door and frame. OK so off I go on my business trip and I am gone until January 25th. On January 26th I receive a phone call from Tom that my car was ready. Great! Finally! I called my son and we went to the Rental Hub and dropped off the car. We were the first customers in the door when another customer came in behind us (who happened to work at the Manahawkin Lester Glenn). When we were finally given a ride back, we FIRST had to drop off the other customer who had come in behind us at the Mazda dealer before we were taken to the body shop. When I tried to tell the driver that he was missing our exit off of the parkway he said no, we need to take 37 East to go 37 W when it would have been easier and a much shorter time frame to take the 37W exit. When we are dropped off, we tell them we are there to pick up our car, we fill out the paperwork, write the check for the deductible when Walter comes out and asked "Who told you your car was ready?" When I said Tom, he said "Tom who?" What the heck???? Tom from Lester Glenn called and said the car was ready. Well it wasn't ready, Tom from the service department and Walter from the body shop must not have comminicated very well, because we were there to pick up a car that wasn't ready to go. Walter had to take us back to the Rental Hub and promised to call me on Monday-no call! Can't say that I am surprised. After receiving excellent service when the car was sold to us in Manahawkin, I am very disappointed and will never use this body shop again. This department needs help! More
by blmcgee
Employees Worked With
Toni (Spelling?), Dan. Walter (all in body shop), Tom (service department)
December 18, 2012
I took my 2009 Santa Fe in for maintenance/oil change. After speaking with someone regarding the benefits of a new purchase, I decided to hear what the sales manager Ron Garguilo had to offer. Since I sti After speaking with someone regarding the benefits of a new purchase, I decided to hear what the sales manager Ron Garguilo had to offer. Since I still had 3 years left on my loan we compared a new purchase vs lease. The new Santa Fe offers better gas mileage, blue tooth and a worry free maintenance. The sales consultant Heather McCrum also compared the cost of owning my 2009 vehicle while still paying on the loan or leasing a 2013 Santa Fe for 3 years with no worries and smaller payments. I finally decide to lease a new Santa Fe. This was my 2nd purchase in less than a month since Hurricane Sandy flooded 2 vehicles. This dealership and its staff worked with me both times to my satisfaction. More
by Donna C.
Employees Worked With
Heather Mccrum, Ron Garguilo
November 28, 2012
For ultimate white-glove treatment,this is the place to go! Bob Reyes is fantastic! We purchased a few cars from this dealership. After visiting the dealership many times in our decision making, our most go! Bob Reyes is fantastic! We purchased a few cars from this dealership. After visiting the dealership many times in our decision making, our most recent purchase was a 2012 Genesis. Bob took the time to get to know our needs and what was important to us. While this is primarily my husband's car, we were concerned with making sure it was large enough for our family of 5. Bob helped us to make it work for our price range and has been there for us since. After the recent storm, we needed some minor "fix up" to the car and Bob went out of his way to make sure we were completely happy with how it looked. A consummate professional! Thank you Bob and the entire Lester Glenn team. More
by giattino
Employees Worked With
LYNDA GIATTINO, Bob Reyes
July 07, 2012
I had a few minor issue's with my 2012 Sonata, so I made I had a few minor issue's with my 2012 Sonata, so I made an appointment at Lester Glenn Hyundai. I was assigned Matt Cassidy as my Service Writer. Ma I had a few minor issue's with my 2012 Sonata, so I made an appointment at Lester Glenn Hyundai. I was assigned Matt Cassidy as my Service Writer. Matt is one of the nicest people I have had the pleasure to meet, his attention to detail and follow up was amazing. He took the time to explain any issue my car had and how it would be corrected and when it would be ready. This is the way service should be, nice and easy. Matt has now made me a Lester Glenn customer for life. Plus, the coffee is pretty goog there too. Thank You Matt and Lester Glenn, Mark Mandel More
by Markm0454
Employees Worked With
Matt Cassidy
June 30, 2012
I purchased a Hyundai Elantra from Lester Glenn earlier this week. It was my first time buying a new car and I could not have asked for a better sales rep. Mike Erli was very friendly and made sure that this week. It was my first time buying a new car and I could not have asked for a better sales rep. Mike Erli was very friendly and made sure that I had everything I wanted. He answered all of my questions and made the experience very pleasurable. I LOVE my new car and will definetly go back to Lester Glenn for my next one. Thank you Mike!! More
by Jaxx31
April 21, 2012
Another excellent experience at Lester Glenn! We brought our Santa Fe in for scheduled maintenance and a warranty repair issue. I had previously brought it to another Hyundai dealer closer to us but all I g our Santa Fe in for scheduled maintenance and a warranty repair issue. I had previously brought it to another Hyundai dealer closer to us but all I got was lip service and the problem was not corrected. They also wanted $100 more for the same scheduled maintenance. Everyone we dealt with in the service department was friendly, courteous, and knowledgeable. The issue with our car was fixed quickly and correctly the first time, and they took the time to explain what was wrong and how it was fixed. On a scale of 1 to 10 I would give Lester Glenn a 12! We were happy when we bought our vehicle at Lester Glenn, and every time we go back for service we get the same excellent customer service and value. I have referred several friends to Lester Glenn and I will continue to do so. There is a reason they are the #1 Hyundai dealer in New Jersey and they live up to it. More
by rrengr
Employees Worked With
several in the service dept
