Lester Glenn Hyundai - Service Center

Making Appointments!!! I'm VERY UNHAPPY how they treat loyal customers!!! I DO NOT WANT to send You an email to tell You what I'm UNHAPPY about if You want to know the Issue I'm VERY UNHAPPY how they treat loyal customers!!! I DO NOT WANT to send You an email to tell You what I'm UNHAPPY about if You want to know the Issues please call Me!!! More

Price has nothing to do with it. When I go to a service center for repair I expect the problem to be determined before I pay for something I might not need. My Genius coupe was not st When I go to a service center for repair I expect the problem to be determined before I pay for something I might not need. My Genius coupe was not starting intermittently. I never knew when this was going to happen. When this happened, I got the car started and drove to Lester Glenn. When I pressed the Start-Stop button, the car failed to shut down. Again this was not happening all the time. I went into the service area and explained the problem. I was told that the cost to diagnose would be $145. I agreed and proceed to wait for about ninety minutes until they could look at the car. I was also told that the last time I was in for service was in 2016. Really unnecessary, what does that have to do with anything? Not that it matters, but as a Vietnam Vet, and an American I know I have the right to make my own choices. After diagnosing they determined that they would replace the Start-Stop button. The next day I was called to pick up my car. I paid after I asked if there was a veteran discount. They dropped the bill by about 15%. I had to ask for this discount. It started and I drove home. Two days later the same problems started again. I called the dealer and spoke to a Mr. Michael Kelly, after some heated exchanges, he agreed to refund me an additional $50. Pretty silly if the problem is still there. That's when I was asked if I wanted the work they did to be free. I was told that his people have to be paid for the time spent fixing my car. Again I pay all my bills and all I expect is some degree of honesty in return, the price has nothing to do with it. I feel I paid $360. for nothing. I'm sure if this review is ever posted, Mr. Kelly will dispute what I am posting. P.S. I spoke to a Craig at Hyundai Consumers Affairs in California, and he listed but was no help at all. Also took my concerns to Ocean County Consumer Affairs. I'm told that nothing can be done as it's a what I say and what they say situation. More

Warranty or not I went For service I had a check engine light on but was gone I told the service manager that it has a code PO326. They reset the computer (ECU/ECM) I went For service I had a check engine light on but was gone I told the service manager that it has a code PO326. They reset the computer (ECU/ECM) coz he Found out that is has a thechnical service bulletin. Which is suppose to be covered under warranty. BUT THEY CHARGE ME LABOR. replied from Lester glen. It’s not covered because the power train warranty is 5 years 60k miles. My reply is power train is 10yr 10k miles warranty. TSB is covered under warranty. And if the issue is ECU/ECM. it’s covered also on the 8yr/80k warranty. I’m making a review coz I want it resolve. More

Great customer service and sales ! Greg Levine was the sales Representative who took the time to teach us all about our new Sonata sports addition 2018 car. ! He took timeout during a Greg Levine was the sales Representative who took the time to teach us all about our new Sonata sports addition 2018 car. ! He took timeout during a busy day to show us the many features of the car. We were very happy that he the took the time and we appreciate it The service department and all the staff - its been a wonderful experience Joe from the parts department has been great More

Terrible and won't go back 8am appointment, arrived at 730. All I needed was an oil change and tire rotation. It is now 10am and I am still waiting. No one came out to tell me w 8am appointment, arrived at 730. All I needed was an oil change and tire rotation. It is now 10am and I am still waiting. No one came out to tell me what is going on. When I asked at 9:30 I was told it was almost done. This is absolutely unacceptable. What's the point in making an appointment if you have to waste almost 3 hours of your day waiting. Not the first time there's been issues with waiting, but this time it deserved a review. More

Oil change tires rotated Was greeted right away very cheerful and introduced himself Robert Brown This was MY first? visit to this dealership. The service writer Mr Russo th Was greeted right away very cheerful and introduced himself Robert Brown This was MY first? visit to this dealership. The service writer Mr Russo thourghly entered my information into the computer system and was attentive to what needed to be done. The service technician Robbie brown provided fast courteous service also with a smile. The waiting area was comfortable. With coffee and snacks for purchase at reasonable price. An overall great experience and didn't take up my entire day off! More

Rude phone etiquette & not true to word When purchasing a vehicle with Lester Glenn Sales Department, they are very nice and seem to go above and beyond to satisfy and take care of their cus When purchasing a vehicle with Lester Glenn Sales Department, they are very nice and seem to go above and beyond to satisfy and take care of their customers. I have no complaints with the sales department and I think J.P, who sold me my 2014 Hyundai Elantra 2 years ago, is absolutely excellent, kind and personable. However, the Service Department is not nearly as kind, accommodating, and concerned for their customers as the Sales department would like you to think they are when you are purchasing your vehicle at Lester Glenn Hyundai. First, this is the advertisement that Lester Glenn Hyundai puts out as incentives to purchase a vehicle with them, verbatim, right off the top of their website: "Free oil changes and complimentary loaner vehicles with every vehicle purchase." I was repeatedly reminded of these incentives during the purchasing of my vehicle, which definitely played in to my confidence and trust in the purchase from this company. Well today I called the Service Department and requested a loaner vehicle while my Elantra is being repaired through my insurance company. Initially I spoke to a service associate and was told they don't loan out vehicles. I then asked to speak with a supervisor and was transferred to a supervisor named Joe, to whom I explained that I purchased my vehicle new from Lester Glenn 2 years ago and was under the impression (from their advertisement and from when I purchased my vehicle) that I therefore can use a complimentary loaner vehicle through them. I was then told that they aren't enterprise, they don't loan out vehicles to customers unless you are having service done through their company. Wow; I wish I had been told that during the purchasing of my vehicle or in the advertisement of my vehicle! Not only was I appalled by the response that I received, but I was doubly appalled by the manner in which I received it. The supervisor, Joe, was very rude, abrupt, had a bad attitude, spoke loudly to the point that it seemed like he was shouting into the phone, spoke so fast that I could hardly keep up with what he was saying, and generally didn't seem to care at all about Lester Glenn customer loyalty and/or satisfaction (which I had previously been under the impression is a high priority for the Lester Glenn business). I am now very hesitant to have any contact with their service department in the future, and will therefore have to rethink whether I want to purchase a vehicle from Lester Glenn again in the future. More

Great Experience! Heather Schumann was was so competent and professional she made my service experience today (7/6/16) a joy. I was in and out quickly. She took care Heather Schumann was was so competent and professional she made my service experience today (7/6/16) a joy. I was in and out quickly. She took care to explain the services I need for my Accent and got my car back to me by the time I needed it. Will make sure to call her when my next service is due! Great job! More

You get what you pay for Do Not buy your car from them. Yes they are cheap but try to get your car serviced there for a problem and expect to have to go back numerous times. Do Not buy your car from them. Yes they are cheap but try to get your car serviced there for a problem and expect to have to go back numerous times. Bought a 2015 Tucson and the tire pressure light came on. 4 months later still have the same problem. Needed to call Hyundai of USA and have them get involved. Save yourself the headache. Get a quote from them and take it elsewhere. More