Lester Glenn Hyundai - Service Center

In light of their recent commercial. In light of their recent commercial, claiming being highly rated on dealer rater, here is my experience with this service center, originally left on G In light of their recent commercial, claiming being highly rated on dealer rater, here is my experience with this service center, originally left on Google last fall. At the end of this, Mike Kelly emailed me (magically they were able to figure out who it was, despite my name being on NONE of the paperwork), and refunded the cost of the service. Originally he wanted us to come back to the dealership to pick up a check, which we informed him was NOT happening, so he mailed it. I appreciate the gesture, but he then immediately asked me to "consider" removing my review. I "considered" it and decided he isn't allowed to buy me off to keep me quiet. With that said, here's the sort of service you can expect at this dealership: THIS PLACE IS A RIP OFF! ABSOLUTELY HORRIBLE experience. Had our car towed in after hours (of course, the rental service was "by appointment only", even though the rental hub down the block had a lot FULL of cars, because everyone schedules their car breaking down, right?), didn't receive any confirmation that our car was even there for 2 days (strike one). When they finally did get around to calling us back, they stated that "Eric" spoke with us yesterday, which never happened (strike two), and tried to charge us 4x the price of the part (strike three, at this point, we are completely done dealing with this SCAM of a service center). We requested to speak to the service manager and GM, and stated we would be in at 6PM, which we were told would be fine. When we arrived, not only was the GM gone for the day (no one even apologized, even though we were explicitly told on the phone we would be able to speak to him), but the service manager was there... wearing shorts and flip flops. Unbelievably poor first impression, knowing that he was going to be dealing with upset customers, but this was just the beginning of his ineptitude. I had to tell him to watch his tone, because of the unbelievably disrespectful way he was "listening" to our concerns. In the course of our conversation, he constantly spoke over and interrupted us, told us "I didn't stay late to get yelled at" and was noticably more interested in being praised for staying an hour late (NOT in dress code) than he was in actually helping solve our problem. He went on to explain that sometimes they don't even know cars are in their lot for days, with the keys under the mat, which was very concerning when it comes to security of the cars on the lot (how long would it take to notice my car was stolen? Would anyone there even care if it were?). Worst of all, when we began to ask specific questions about the product that he claimed we needed, he began to fumble and couldn't even name the TYPE of part, let alone the specific one for our model (yet he was also still insisting that he knows what he's talking about, which it was obvious he didn't). The SERVICE MANAGER can't even competently describe the services required, when he knew we were coming in specifically to discuss the problem? Unreal and unprofessional. I would NEVER recommend this service center, and they have lost our future business for good. Given the opportunity to make things right, they chose to not do so. Good riddance! Do yourself a favor and take your car LITERALLY ANYWHERE ELSE. More

Making Appointments!!! I'm VERY UNHAPPY how they treat loyal customers!!! I DO NOT WANT to send You an email to tell You what I'm UNHAPPY about if You want to know the Issue I'm VERY UNHAPPY how they treat loyal customers!!! I DO NOT WANT to send You an email to tell You what I'm UNHAPPY about if You want to know the Issues please call Me!!! More

Price has nothing to do with it. When I go to a service center for repair I expect the problem to be determined before I pay for something I might not need. My Genius coupe was not st When I go to a service center for repair I expect the problem to be determined before I pay for something I might not need. My Genius coupe was not starting intermittently. I never knew when this was going to happen. When this happened, I got the car started and drove to Lester Glenn. When I pressed the Start-Stop button, the car failed to shut down. Again this was not happening all the time. I went into the service area and explained the problem. I was told that the cost to diagnose would be $145. I agreed and proceed to wait for about ninety minutes until they could look at the car. I was also told that the last time I was in for service was in 2016. Really unnecessary, what does that have to do with anything? Not that it matters, but as a Vietnam Vet, and an American I know I have the right to make my own choices. After diagnosing they determined that they would replace the Start-Stop button. The next day I was called to pick up my car. I paid after I asked if there was a veteran discount. They dropped the bill by about 15%. I had to ask for this discount. It started and I drove home. Two days later the same problems started again. I called the dealer and spoke to a Mr. Michael Kelly, after some heated exchanges, he agreed to refund me an additional $50. Pretty silly if the problem is still there. That's when I was asked if I wanted the work they did to be free. I was told that his people have to be paid for the time spent fixing my car. Again I pay all my bills and all I expect is some degree of honesty in return, the price has nothing to do with it. I feel I paid $360. for nothing. I'm sure if this review is ever posted, Mr. Kelly will dispute what I am posting. P.S. I spoke to a Craig at Hyundai Consumers Affairs in California, and he listed but was no help at all. Also took my concerns to Ocean County Consumer Affairs. I'm told that nothing can be done as it's a what I say and what they say situation. More

Warranty or not I went For service I had a check engine light on but was gone I told the service manager that it has a code PO326. They reset the computer (ECU/ECM) I went For service I had a check engine light on but was gone I told the service manager that it has a code PO326. They reset the computer (ECU/ECM) coz he Found out that is has a thechnical service bulletin. Which is suppose to be covered under warranty. BUT THEY CHARGE ME LABOR. replied from Lester glen. It’s not covered because the power train warranty is 5 years 60k miles. My reply is power train is 10yr 10k miles warranty. TSB is covered under warranty. And if the issue is ECU/ECM. it’s covered also on the 8yr/80k warranty. I’m making a review coz I want it resolve. More

Great customer service and sales ! Greg Levine was the sales Representative who took the time to teach us all about our new Sonata sports addition 2018 car. ! He took timeout during a Greg Levine was the sales Representative who took the time to teach us all about our new Sonata sports addition 2018 car. ! He took timeout during a busy day to show us the many features of the car. We were very happy that he the took the time and we appreciate it The service department and all the staff - its been a wonderful experience Joe from the parts department has been great More

Terrible and won't go back 8am appointment, arrived at 730. All I needed was an oil change and tire rotation. It is now 10am and I am still waiting. No one came out to tell me w 8am appointment, arrived at 730. All I needed was an oil change and tire rotation. It is now 10am and I am still waiting. No one came out to tell me what is going on. When I asked at 9:30 I was told it was almost done. This is absolutely unacceptable. What's the point in making an appointment if you have to waste almost 3 hours of your day waiting. Not the first time there's been issues with waiting, but this time it deserved a review. More

Oil change tires rotated Was greeted right away very cheerful and introduced himself Robert Brown This was MY first? visit to this dealership. The service writer Mr Russo th Was greeted right away very cheerful and introduced himself Robert Brown This was MY first? visit to this dealership. The service writer Mr Russo thourghly entered my information into the computer system and was attentive to what needed to be done. The service technician Robbie brown provided fast courteous service also with a smile. The waiting area was comfortable. With coffee and snacks for purchase at reasonable price. An overall great experience and didn't take up my entire day off! More

Rude phone etiquette & not true to word When purchasing a vehicle with Lester Glenn Sales Department, they are very nice and seem to go above and beyond to satisfy and take care of their cus When purchasing a vehicle with Lester Glenn Sales Department, they are very nice and seem to go above and beyond to satisfy and take care of their customers. I have no complaints with the sales department and I think J.P, who sold me my 2014 Hyundai Elantra 2 years ago, is absolutely excellent, kind and personable. However, the Service Department is not nearly as kind, accommodating, and concerned for their customers as the Sales department would like you to think they are when you are purchasing your vehicle at Lester Glenn Hyundai. First, this is the advertisement that Lester Glenn Hyundai puts out as incentives to purchase a vehicle with them, verbatim, right off the top of their website: "Free oil changes and complimentary loaner vehicles with every vehicle purchase." I was repeatedly reminded of these incentives during the purchasing of my vehicle, which definitely played in to my confidence and trust in the purchase from this company. Well today I called the Service Department and requested a loaner vehicle while my Elantra is being repaired through my insurance company. Initially I spoke to a service associate and was told they don't loan out vehicles. I then asked to speak with a supervisor and was transferred to a supervisor named Joe, to whom I explained that I purchased my vehicle new from Lester Glenn 2 years ago and was under the impression (from their advertisement and from when I purchased my vehicle) that I therefore can use a complimentary loaner vehicle through them. I was then told that they aren't enterprise, they don't loan out vehicles to customers unless you are having service done through their company. Wow; I wish I had been told that during the purchasing of my vehicle or in the advertisement of my vehicle! Not only was I appalled by the response that I received, but I was doubly appalled by the manner in which I received it. The supervisor, Joe, was very rude, abrupt, had a bad attitude, spoke loudly to the point that it seemed like he was shouting into the phone, spoke so fast that I could hardly keep up with what he was saying, and generally didn't seem to care at all about Lester Glenn customer loyalty and/or satisfaction (which I had previously been under the impression is a high priority for the Lester Glenn business). I am now very hesitant to have any contact with their service department in the future, and will therefore have to rethink whether I want to purchase a vehicle from Lester Glenn again in the future. More