Lester Glenn Ford

Failure to communicate Well I am on my 3rd visit to fix the same problem(anyone say "Lemon Law" ? The TPC of my 2014 Ford Focus was recalled and never properly fixed,now I w Well I am on my 3rd visit to fix the same problem(anyone say "Lemon Law" ? The TPC of my 2014 Ford Focus was recalled and never properly fixed,now I was there two weeks ago when they said they had to order the part and it would be in early last week. No phone call or anything. Called today spoke with Les said part had not come in,asked him to recheck-said it came in-asked him when-on Sunday he said!!!LOL Asked for part to be installed at 11am said lady was busy on the phone- 4 1/2 hrs later still no call and when I called went to voice mail! If you are buying a Ford -look elsewhere! More

Awesome sales associate I was really blown away by Brian, my sales associate. He was really accommodating, he even went so far as to drive to my husband's job to drop off his I was really blown away by Brian, my sales associate. He was really accommodating, he even went so far as to drive to my husband's job to drop off his new car. He and the finance man was open and honest about everything. Way better experience than I thought it would be. More

Easy and professional The salesperson - Brian- was very easy to talk to and after I told him what we were looking for, he brought us inside and did a search for the type of The salesperson - Brian- was very easy to talk to and after I told him what we were looking for, he brought us inside and did a search for the type of car we wanted. He found he car at a different dealership and had the car brought up the next day and set up an appointment for us to see it. Within 2 hours we were able to test drive it, agree on a price and leave with the car. I definitely would recommend this dealership and the salesperson - Brian. More

Quick and easy experience and a GREAT PRICE I was the quintessential car browser turned buyer. I stopped by to check out the Fusion (I've had two in the past), and after the numbers were run, I I was the quintessential car browser turned buyer. I stopped by to check out the Fusion (I've had two in the past), and after the numbers were run, I was surprised to see how affordable it would be to lease one that was pretty much fully loaded. However, when I told Brian that I wanted to take the weekend to think about it, he didn't pressure me at all and I left without getting that "icky" feeling. I came back two days later to take another spin and Brian was working with a few customers already. He took the time to get me out on the road again, and after that I decided it was time to buy. He was a little busy so I had to wait a bit, but he kept coming back to check on me. Once everything was processed I spent some time with the finance guy Chris, and was out of there in my brand new car a little while later! More

My buying experience was great. I was indecisive as to what new vehicle would meet all my desires and driving needs. Paul did an exceptional job in explaining my options and being so I was indecisive as to what new vehicle would meet all my desires and driving needs. Paul did an exceptional job in explaining my options and being so professional, patient and understanding as we selected the best car for my needs. All the staff at Lester Glenn are fantastic, More

Outstanding I went in looking for a truck and had a certain price range in mind. Brandon was the first to contact me after I inquired online. When I got to the I went in looking for a truck and had a certain price range in mind. Brandon was the first to contact me after I inquired online. When I got to the store, Brandon met me first while Eric brought the truck around. Eric was excellent from the beginning. He explained everything for me and talked to me like an actual person and not like I was just a customer. Chris worked with me on the price and got it to exactly what I wanted with zero hassle at all. Incredibly understanding and made the entire process so much easier. I would definitely recommend anyone to this dealership. More

Awesome car buying experience!! I was very nervous buying a new vehicle. Brian and the whole team made the experience so much easier. Brian Taylor and Joseph Frank were very helpfu I was very nervous buying a new vehicle. Brian and the whole team made the experience so much easier. Brian Taylor and Joseph Frank were very helpful and easy to work with. More

Excellent service! My husband bought his ford there a few months ago. After many weeks of research and poor costumer service from other dealers, Lester Glenn Ford was f My husband bought his ford there a few months ago. After many weeks of research and poor costumer service from other dealers, Lester Glenn Ford was fantastic! Brain Taylor had gone over and beyond with costumer service. He was honest and very loyal. Very impressed with this dealership. More

New Car Buying Experience As soon as I walked in I was greeted by Brian Taylor. He listened to what my needs were and found me two cars to test drive. He was patient and knowle As soon as I walked in I was greeted by Brian Taylor. He listened to what my needs were and found me two cars to test drive. He was patient and knowledgeable. A great experience! GM Mitch Bass was also a pleasure to deal with! Highly recommend this dealership! More

A complete nightmare and huge disappointment I have never had such a negative experience while dealing with a company. I leased my first car with Lester Glenn Ford, which I intended to buy beca I have never had such a negative experience while dealing with a company. I leased my first car with Lester Glenn Ford, which I intended to buy because I had plans to move back out west, where I lived prior. My car has been nothing but absolute trouble, and the customer care is even more horrendous. To this point, my car has been in the service department collectively over 45 days. Not only does the Bluetooth system inside of the car fail about every other month, but also my transmission has had to be rebuilt TWICE. I knew something was wrong in the beginning, when the odometer read 263.2 miles when I first stepped foot in the car, and my paperwork said 13 miles. I asked for a certified letter stating that the dealership acknowledged this, and am still yet to receive that letter nearly two years later. I voiced concern about my car feeling like it was jerking when accelerating and I was told it was not the transmission, but the gas that I put in the car. No matter how much I argued that this could not be-because I got a 2015 car, supposedly new, in the year 2015, they would not look further. Turns out, right when the warranty ended and it was no longer under lemon law, they decided it actually was the transmission and they had to completely rebuild it. I have also been told that there is actually no known solution when it comes to fixing the system inside of the car… but what I can do is simply disconnect and reconnect the battery in my car. So simple. That is what I pay for-to do it myself. Every time the car is reset at the dealership, they leave the center console in the year 2000- great customer service. Not only that, just in the past week alone I have called 3 times, and no one returned my call. Prior to that, the general manager has been told to call me on exactly 4 different occasions and never does. The higher up customer care department also called me once and then did not follow up. Now-this car is a piece of garbage, the dealership treats me like xxxx, and also makes it very apparent that my business does not matter. My former employer went in to purchase a new truck at this dealership, and when he brought up my name, the employees in the showroom started to mock me. I am 24, this is my first car, and this is the experience I have had. It was great to hear how nice everyone was to him, being that he is not someone they would not assume is young and stupid. The only time Mitch- the general manager, decided to have me come in to discuss options to compensate for the amount of time and money I have lost because of not having my own or a loaner vehicle, the guy sat behind his desk and was making a salesperson run back and forth to relay messages from him. Not once did he come out, get up out of his chair, or even shake my hand or seem remotely apologetic. Instead, I had to go walk into his office, where he sat in his chair like an arrogant xxxxxxx, and told me that I can pay 400 dollars a month for another Ford. The dealership initially knew that I was going to buy out the vehicle I leased because this was going to build car credit. Now, they act like no one ever knew that. A really nice touch from the dealership is when I am told I have to bring the loaner vehicle back in the middle of a work day. So, after working a 12 hour day as a nanny, I go to the dealership to pick up my car and drop off the loaner. Three times this has happened, and each time it’s either all the way in the lot in the back or somewhere on the side where there are no lights. No employee offers to pull the car up, nor do they have it ready despite knowing that I am coming. It is not right, nor is it safe, that any customer has to walk through an unlit parking lot when it is dark to find their vehicle, especially in the area where the dealership is located. Do not ever get a vehicle from this dealership. The service is absolutely horrible. Parents-if your child is looking for their first car-please advise against this. The staff is absolutely unprofessional and arrogant. More