LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center

Lester Glenn service department I bought my 2013 Ram 1500 Crew Cab pickup in early 2013...it was a vehicle that I always had wanted for my traveling through the states. All went very I bought my 2013 Ram 1500 Crew Cab pickup in early 2013...it was a vehicle that I always had wanted for my traveling through the states. All went very well during the sale, and the salesman was top notch, making the sale pleasant and painless. Things took a turn for the worse when it came time to have it service.Every time I had gone back there for service, it took much longer than expected, i.e. a simple oil change over 1.5 hours. The last time I got there early for an 8AM appointment for another oil change, my vehicle was not moved from where I parked it until 9:05AM. Then it took far too long to perform the work. The service manager never came out to me and explained why there was a big delay. My free time is valuable too. That's why I wanted an early appointment. I ended up leaving there at 10:15AM. No explanation was given for the delay, and nobody seemed to care. It seems that once they have your money from the sale of the new vehicle, you get treated like a second class citizen at their service department. I'm never dealing with Lester Glenn again. More

My experience My initial experience with Lester Glenn was pure frustration and disappointment. The intent of my visit was to have my 2002 Jeep Liberty serviced an My initial experience with Lester Glenn was pure frustration and disappointment. The intent of my visit was to have my 2002 Jeep Liberty serviced and the diagnosis was a fuel emissions leak. I understood that specific work needed to be done on my vehicle in order for the check engine light to be turned off. I also understood that the dealership was waiting for a specific part for my vehicle so the leak could be fixed but my frustration was beyond that. I was upset with the fact that my Jeep Liberty was sitting at Lester Glenn for about 2 months because the part needed still was not in. Not only that but the release date for the part kept changing pushing back the date in which I would get my vehicle back. After making plenty of phone calls and speaking to multiple people, I received the same response; there's nothing the company could do. I find it extremely hard to believe that a company as substantial as Lester Glenn could do nothing to help my situation. It was a major inconvenience not having a vehicle or means of transportation for such a long period of time considering I have multiple jobs. If it wasn't for your employee Louis Cerrato I would have had a huge issue with my situation. I received a phone call from Mr. Cerrato a few days before Thanksgiving asking if I was willing to trade in my Jeep Liberty for something else. I was so upset and angry I straight up and said no but a few days later I gave Mr. Cerrato a call back to see what he had to say. I explained my scenario and reluctance to get a new vehicle from a company that wouldn't even give me a loaner car to get to and from work. Mr. Cerrato was so understanding and told me he would figure something out for me. Shortly there after he found me a vehicle that he said I would be happy with and relieve me of the headache I was dealing with due to my Liberty. The next day I took a trip back to Lester Glenn with my parents and that afternoon I drove home my new pre-owned 2012 Jeep Compass. Mr. Cerrato and his team did an excellent job finding me the perfect vehicle. They worked with me and my budget so that the vehicle they had picked out was within my price range, something I was comfortable driving in as well as a vehicle I was happy going home with. I am not happy with the inconvenience I was put in but I am happy with my overall experience at Lester Glenn. Mr. Cerrato did an exceptional job of satisfying another customer. More

Excellent Experience, Excellent Staff What a pleasure it was working with the sales staff at Lester Glenn Jeep. We were greeted by Sales Manager Ed Fiorvante who gave us an informative to What a pleasure it was working with the sales staff at Lester Glenn Jeep. We were greeted by Sales Manager Ed Fiorvante who gave us an informative tour of the various showroom autos. We met our Sales Associate Steve Regan who sat with us and "listened carefully" to our wants and needs. Steve explained the many changes between our older Jeeps and the newer models and then demonstrated them in the new Jeep! We chose to trade-in and buy and met with Finance Manager Brian Reeves. No pressure, no hassle, no headache!!! We left the dealership happy and feeling comfortable with our decisions. We definitely recommend Lester Glenn Jeep because of their "great sales staff". Many thanks to Steve! More

Unbelievable! Had an older model jeep getting oil change at Lester Glenn.. While there I was thinking about a perticuliar Jeep I was always interested in..don't se Had an older model jeep getting oil change at Lester Glenn.. While there I was thinking about a perticuliar Jeep I was always interested in..don't see them often.. So while waiting for oil change seen Michael started talking about A Jeep that was same edition I was intested in.. He told me yes they just got one in but someone is coming from Delaware to purchase it . It was ok with me .i really wanted a different color. Michael said he will call me if the color comes in..within a few minutes.... The jeep pulls I've been wanting..We were SHOCKED!! Had a great time with Michael purchasing the Jeep. Great guy! Would definitely see him again if needed but I hope to keep this jeep a very long time :) More

Service Department issue's I went to have my oil changed on a 2012 Charger. Not only did it take over 2.5 hours for my car came back with hand prints all over it. It seems no on I went to have my oil changed on a 2012 Charger. Not only did it take over 2.5 hours for my car came back with hand prints all over it. It seems no one cared. My car is Black and I had just finished have the car detailed the day before. Between the hood and doors and windows, I don't think they missed a spot with the hand prints all over it. Also just to get my receipt, I waited over 45 minutes and it was wrong. I was honest and told them a mistake was made .They should have charged me for synthetic oil, oh yeah he said, twenty minutes more waiting still never resolved. I had to go to him three times to find out what the hold up was. He said computer is not accepting change. I told him to mail me the bill. What a joke I still have no receipt They need to revamp there service department. I have been a customer of Lester Glen for many years and never experience anything like this. Time to find a better place to service my cars More

excellence Had to bring my jeep in for service. It was more than I had anticipated. John was very knowledgeable, took the time to explain all my options to me, & Had to bring my jeep in for service. It was more than I had anticipated. John was very knowledgeable, took the time to explain all my options to me, & was extremely patient while I reviewed all the options. Reccomend anyone have their service done there. More

NEW BRAKES SAME DAY SERVICE John Piscatelli advised me that the brakes were worn out on my vehicle. That the rotors also needed to be replaced and advised me that factory parts w John Piscatelli advised me that the brakes were worn out on my vehicle. That the rotors also needed to be replaced and advised me that factory parts were better than non factory cheaper ones. He explained that its better to invest in better parts. Showing me the worn out ones to prove that they were bad. His Manager Joe Furmato also was a friendly advising person. I trusted Lester Glenn service because of these excellent representatives of the company. Will be back to this place to service my three cars when they need service. More

Best Parts and Service Departmants in Ocean County ! In January I bought a 2014 Ram 1500,When I took delivery it was dark and cold. There were a few items that had to be addressed at a later date due t In January I bought a 2014 Ram 1500,When I took delivery it was dark and cold. There were a few items that had to be addressed at a later date due to time restraints. These items were listed on a "we owe" slip.The first item was the drop in bed liner, it was on order and due to be delivered in a day or so. 2 days later Keith from the parts department called me to let me know that the liners were in transit, but delayed due to weather,(if you recall it seemed to snow at least twice a week for the entire months of January and February).He would keep me updated. After about 2 or 3 updates all with the same results, delivery delayed due to bad weather, I happened to call Keith on a Saturday afternoon to check status. He said the truck just arrived and he was off loading them as we spoke, but due to it being a Saturday there weren't any technicians available to install the unit until Monday morning. Now there was another storm due in on Sunday night, I guess Keith heard my disappointment in my voice, before I could say ok lets make an appointment for Monday, he told me to drive down to the shop and HE would drop the liner in for me to b sure it was installed correctly! So with that I drove to the shop, Keith even had the liner inside to warm the plastic up to help with the installation. That was above and beyond his call of duty. The next issue was that I wanted to have the integrated trailer brake controller installed into the truck, After working with Joe Piscatelli in regards to compatibility and installation costs he checked with Keith as to the availability of the part and learned that they were on backorder, best thing to do was to order one and wait it out, so we did. I explained to Joe that I had purchased a new trailer and had a certain date that I had to pick it up by to avoid extra charges. Between him and Keith they tracked everything right to their door, When the part did arrive I was extremely close to a deadline to pick up the trailer. Joe got me an appointment right away, I got there he took my keys within an hour the keys were back in my hand the bill was exactly as he said it would be, NO surprises and I was on my way! Awesome place to work with Thanks Guys ! More

First time to service my new car. Very Happy with service received today. They took my car on time and I was in and out in one hour- as promised. No charge for the first oil change and check up. Clean waitin received today. They took my car on time and I was in and out in one hour- as promised. No charge for the first oil change and check up. Clean waiting area with coffee and donuts. Would highly recommend this service and dealership. . More

I bought a new 2014 Jeep in April. The car was a lemon from the start. In the past 7 months the car has been at Lester Glenn for a total of almost 4 months. The team at Lester Glenn has been more than und from the start. In the past 7 months the car has been at Lester Glenn for a total of almost 4 months. The team at Lester Glenn has been more than understanding, helpful, kind and diligent. No matter how many times I call, they ALWAYS talk to me with understanding and helpfulness. I can not say enough positive things. Car Dealers and Dealerships get a bad rap for being about the bottom line, but THIS dealership is ANYTHING but. Amazing experience! More