Back

LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center

Toms River, NJ

3.5
69 Reviews

69 Reviews of LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center

Sort by
August 29, 2023

The lady Ann who helped us was terrible. She confused my appointment then told me I didn’t have one. My son left only to be called and told we did have an appointment. This woman is a mess a More

by Nusgoods1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ann Marie Schulz
Aug 30, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hello Nusgoods1, We apologize for any inconvenience you experienced during your recent visit. Your feedback is important to us, and we're sorry to hear about the confusion with your appointment. We strive to provide excellent customer service, and it seems like there was a miscommunication in this case. Bernie, our service manager willl be reaching out soon! Best regards, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

August 23, 2023

The wait wasn’t too long. I feel like my vehicle was thoroughly looked at More

by missbunny84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernie Helme
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Larsen
Aug 25, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi missbunny84, Thanks a bunch for sharing your feedback with us! We're glad to hear that the wait wasn't too long during your visit. It's fantastic that you feel your vehicle was thoroughly looked at, ensuring a comprehensive and satisfying service. If there's anything more you'd like to share or if you need assistance in the future, please don't hesitate to reach out. We're here to ensure your experiences with us are always excellent. Thanks again, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

August 14, 2023

Worst service center ever! They break everything won’t replace it, broke my mirrors , broke my sunroof, broke my windshield, they don’t call anyone back they don’t return phone More

by Rotonda87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene
August 11, 2023

Great Dealership customer service from Ann in the service department was trash. Her attitude was disgusting. I was sent away 7:30 in the morning then told to come back after she realized she made a mistake b More

by Nusgoods1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Marie Schulz
August 10, 2023

Great customer service. Jeff Genthe was fantastic at vehicle service. Courteous. detailed and covered everything. More

by lencasp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanna Martin, Jeffrey Genthe
August 10, 2023

great service and communication Jeff kept me posted throughout my service the tech stayed late to get my car ready as usual everyone always friendly and giving you their best More

by kshulman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
did not get a name valet on duty for 8/7, Jeffrey Genthe
August 09, 2023

Kyle was great and super helpful. Super understanding and made the process very easy. 10/10 More

by saraleaallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Gibson
August 08, 2023

Service department was terrible. Never buy a jeep again. Won't recommend this dealership ever. Had my car for 6 days and never was seen for first 3. Had it over weekend and wasn't More

by LORIJIRITANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bernie Helme
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Gibson, Michael Knight
Sep 07, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi LORIJIRITANO, we apologize for the level of service you received during your last experience with our team. We certainly understand your frustration and have communicated your concerns with our management team. This is not the level of service we strive to provide our customers and sincerely apologize. Thank you for bringing this matter to our attention. We appreciate your feedback. We are always looking for ways to improve our processes and will use your feedback to ensure what you experienced does not happen again in the future. Thank you.

June 23, 2023

Ann Schultz is one of the most professional and courteous people I've had the pleasure of working with. Always very thorough and makes sure the work is completed in a timely fashion. More

by martyp
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Casasnovas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ann Marie Schulz
June 14, 2023

The service was done quickly and accurately. It was a great experience.i appreciated the service tech who replaced my radio and the service rep who kept me informed More

by zachariahzahary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
2
...