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LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center
Toms River, NJ
69 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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69 Reviews of LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center
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November 22, 2024
The service department is meticulously clean but the service . is meh. Go in for a quick oil change and tire rotation turns in to a 3 1/2 hour ordeal . The Service advisor tries to upsell you on servi service . is meh. Go in for a quick oil change and tire rotation turns in to a 3 1/2 hour ordeal . The Service advisor tries to upsell you on services you do not want and gets aggravated when you decline . The service advisor I had was not very attentive and seemed like he didn’t want to be there . Left me hanging in the waiting area and waved me over like a dog when it was finally my time to get out of there mind you it was an empty waiting area and still took 3.5 in the ”quick lube lane” . Service advisor didn’t return phone calls, clearly doesn’t check his voice mail , answer their phone or follow up on promised “ I’ll look into it and call you when I have the information” I’m still waiting for a call back a month later lol More
by Onaflyyy
Employees Worked With
November 16, 2024
This place is officially xxxx on earth. Brought my dodge to them to get it running, now I owe 3 K to be told the engine is no good.. smh..got a text this AM from Amanda,saying my vehicle is Brought my dodge to them to get it running, now I owe 3 K to be told the engine is no good.. smh..got a text this AM from Amanda,saying my vehicle is done ( insurance paid for engine) so I was willing to eat the few grand bc I am due with my 7th child ANY DAY and they have had my van for MONTHS. Dont answer or return calls..apparently they haven't even began working on it, and won't put me in a loaner. They compromised the health of my unborn son by leaving me with no choice but to ride the kids to school in a bike trailer, with a rapidly spreading and dangerous cellulitis infection in my foot. They are literally heartless. More
by ilovemiles1
November 14, 2024
I had the pleasure of working with Zack, who served as both a car salesman and finance manager at Lester Glenn Jeep. From the moment I engaged with him, it was clear that Zack possesses a deep knowledge o both a car salesman and finance manager at Lester Glenn Jeep. From the moment I engaged with him, it was clear that Zack possesses a deep knowledge of the automotive industry, paired with a professional, customer-focused approach that made the car-buying experience smooth and efficient. Sales Expertise: As a car salesman, Zack demonstrated an excellent ability to match customers with the right vehicles based on their needs, preferences, and budget. He was attentive without being pushy, and he took the time to thoroughly explain the features, benefits, and options available to each client. Zack's product knowledge was impressive—he was well-versed in the specifications, safety features, and unique selling points of every car he presented. Moreover, he stayed up-to-date with the latest models and trends in the market, which allowed him to make well-informed recommendations. Customer Service: Zack’s customer service skills are exceptional. He made me feel valued throughout the entire process, patiently answering questions and providing clear, honest answers. What stood out most was his ability to listen actively to my needs and concerns, and to tailor the entire experience accordingly. Whether it was explaining financing options or detailing vehicle features, Zack communicated effectively and consistently ensured that I was well-informed at every stage of the purchase. Finance Management: As a finance manager, Zack displayed a remarkable balance of professionalism and approachability. He made what could have been a complex and stressful aspect of the car-buying process feel straightforward and transparent. Zack worked diligently to present me with various financing options, explaining terms, rates, and monthly payment plans in a way that was easy to understand. His deep understanding of the financial landscape allowed him to offer customized solutions, ensuring that I walked away feeling confident in the financing decision. Integrity and Trustworthiness: Perhaps most importantly, Zack’s integrity was evident throughout my interactions with him. He was honest about all aspects of the deal, including any fees, financing rates, and terms. I never felt as though I was being upsold or pressured into any decision. This transparency and straightforwardness made the entire process enjoyable, and I trust that Zack always has his clients' best interests in mind. Conclusion: In sum, Zack is an exceptional car salesman and finance manager who combines in-depth industry knowledge with outstanding customer service. His commitment to providing a seamless, transparent, and positive experience truly sets him apart in a competitive market. I would highly recommend Zack to anyone looking for a knowledgeable, professional, and trustworthy sales and finance expert in the automotive industry. Zack is an outstanding car salesman and finance manager who truly goes above and beyond for his customers. His extensive knowledge of both vehicles and financing options made the entire car-buying experience smooth, transparent, and stress-free. Zack listened attentively to my needs, offered clear and honest advice, and worked tirelessly to find the best deal for me. His professionalism, integrity, and customer-first attitude set him apart, making him an asset to any dealership. I highly recommend Zack to anyone in search of a reliable and trustworthy expert in car sales and finance. More
by carking
November 03, 2023
I have called the service department on 3 separate occasions to get information on repairs and for whatever reason they don’t call back. I guess they are too busy, because the first person who took m occasions to get information on repairs and for whatever reason they don’t call back. I guess they are too busy, because the first person who took my phone call started the conversation by saying they don’t have appointments until mid December. More
by Aguker
Employees Worked With
September 08, 2023
Kept Waiting. Went in for an oil change and tire rotation. Now 2 hours and 20 minutes later still have no idea what’s taking so long. I went to speak to the perso Went in for an oil change and tire rotation. Now 2 hours and 20 minutes later still have no idea what’s taking so long. I went to speak to the person I was dealing with and he knew nothing. This place is like a casino. You don’t realize how long you’ve been there. More
by Glenn
Employees Worked With
Chris
August 31, 2023
Excellent experience as always with service representative. It was a very easy process & hassle free. representative. It was a very easy process & hassle free. More
by azjha2
Verified CustomerEmployees Worked With
August 31, 2023
Super cheerful staff. No pressure. Prompt service. Comfortable waiting area.Plenty of parking. Honest people. No pressure. Prompt service. Comfortable waiting area.Plenty of parking. Honest people. More
by vendorplace
Employees Worked With
August 31, 2023
I was greeted promptly. They were very courteous and concerned about my needs, and getting my issues taken care of. They were very courteous and concerned about my needs, and getting my issues taken care of. More
by FXSTCDM
