Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lester Glenn Chevrolet - Service Center

Toms River, NJ

4.3
77 Reviews
Call Service Center (732) 276-1296

77 Reviews of Lester Glenn Chevrolet - Service Center

Sort by
August 28, 2024

I do realize your service department is in a temporary location however directions on where to enter to pick up my car were never provided. Saw my car in the parking lot and went over to it and it was un More

by Equi18nox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Lester Glenn Chevrolet responded

Hi Equi18nox, We're truly sorry to hear about the frustrating experience you had with your recent visit! We understand how important clear communication and attention to detail are, and it's disappointing that we fell short. Please know that our management team has already addressed this with our advisors to ensure clearer instructions are given to customers! We’re also taking steps to prevent this from happening again, including speaking with our technicians about the issues you mentioned. Your feedback is invaluable, and we’re committed to making things right. We hope you’ll give us another chance to provide the service you deserve. Happy Driving, The Lester Glenn Chevrolet Team

July 18, 2024

Service department was very helpful and got me in and out quickly. they kept informed of progress. More

by NJG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Chasey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsay Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Lester Glenn Chevrolet responded

Hi NJG3, Thank you for your feedback! We’re pleased to hear that our service department was helpful and efficient, and that you were kept informed throughout the process! If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Chevrolet Team

July 09, 2024

We have always received exceptional service at Lester Glenn. The staff is consistently professional and very friendly. More

by Kwm0131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

Lester Glenn Chevrolet responded

Hey Kwm0131, Thanks for your amazing review! We're so glad to hear that our team consistently provides you with exceptional service. Your kind words mean a lot to us. If there's ever anything more we can do for you, just give us a shout! Happy Driving, The Lester Glenn Chevrolet Team

June 24, 2024

Service was great! Everyone was awesome and kind! I worked with Luke and he was friendly and helpful! Thank you Lester Glenn!! More

by Namgim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2024 -

Lester Glenn Chevrolet responded

Hi Namgim, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our team and that Luke was friendly and helpful. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Chevrolet Team

June 16, 2024

From apt setting to timely welcome the dealership is professional The experience was excellent and the service attendant was truly professional with great engagement skills More

by devlinbri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Chasey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Lester Glenn Chevrolet responded

Hey Devlin, Thank you for your feedback! We're delighted to hear that your experience from the appointment setting to the welcome was professional! It's great to know that our service attendant's engagement skills made your visit excellent. If you have any more comments or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Chevrolet Team

May 22, 2024

Took two days for a water pump repair. Drove to dealership on two occasions when told that the repair was done only to find that it wasn’t. Service representative did not call when part wa More

by fbruno5390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lindsay Vanegas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Lester Glenn Chevrolet responded

fbruno5390, thank you for taking the time to leave feedback regarding your experience with our service team. We sincerely apologize for any lack of communication or miscommunication during your service visit. Our management team was made aware of these items once they were brought to our attention in your review. Our management team ensured all team members involved understand the importance of communication with our customers and we are confident that these issues will not happen again in the future. We apologize once again for your experience and appreciate your feedback very much. Incidents like these allow our team to grow from constructive feedback from our valued customers like yourself. We hope we have the opportunity to show you the true Lester Glenn Experience at your next service visit. Thank you!

April 27, 2024

Great service great employees very polite clean dealership customer area very clean restrooms clean just a great place to have your car serviced More

by Nuttzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Fratto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Lester Glenn Chevrolet responded

Hi Nuttzz, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience at our dealership! Providing excellent service and maintaining a clean and welcoming environment for our customers is a top priority for us. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out! Happy Driving, The Lester Glenn Chevrolet Team

February 23, 2024

Always a great experience at Lester Glenn Chevy. Highly recommend them from service to sales. More

by fcutter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip, I believe was my service writer on the last trip.
Report | Print
Feb 23, 2024 -

Lester Glenn Chevrolet responded

Hi fcutter, Thank you for your kind words! We're delighted to hear that you always have a great experience with us! Your recommendation means a lot to us, and we're thrilled to know that you find our service and sales departments worthy of praise. If you ever need anything else or have more feedback to share, don't hesitate to reach out. Enjoy your day, and thanks for choosing us! Happy Driving, The Lester Glenn Chevrolet Team

February 08, 2024

People in the service dept. are friendly and helpful. Work is completed fairly quickly. They check the vehicles fluid levels and tire pressures. More

by perfectionphil
Recommend Dealer
Yes
Employees Worked With
Don't remember persons name.
Report | Print
Feb 12, 2024 -

Lester Glenn Chevrolet responded

Hi perfectionphil, Thank you for sharing your experience with our service department! We're glad to hear that our team is friendly and helpful and that the work on your vehicle was completed fairly quickly! We always aim to provide efficient service and ensure your vehicle is in top condition. If you ever need anything else or have any questions, feel free to reach out. We appreciate your feedback and your support! Happy Driving, The Lester Glenn Chevrolet Team

February 01, 2024

Overpriced, no customer loyalty, service is horrible. Marked up vehicles. I have bought 9 vehicles since 1994 and the disrepect I have seen in the last year! More

by Floydfollower13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Monica
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Lester Glenn Chevrolet responded

Hi Floydfollower13, Thank you for your review! We are sorry to hear about your recent experience with our team! We have sent this review to our management team and have learned that one of our GM Certified, A-Level Technicians worked on your vehicle for an extended period in an attempt to find the root cause and rectify your issues. Even with the amount of time we spent diagnosing your vehicle, we still discounted your service bill as a gesture of goodwill and appreciation for your loyalty over the years. We are sorry to hear you feel this way despite this gesture. If anything changes on your end in your vehicle search, or with your vehicle’s servicing needs, please let us know and we will be happy to assist you! Thank you again, The Lester Glenn Chevrolet Team

1
2
3
...
8