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Lester Glenn Chevrolet - Service Center

Toms River, NJ

4.3
80 Reviews

80 Reviews of Lester Glenn Chevrolet - Service Center

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October 05, 2024

I have been dealing with Joe Monica for many years now, some 23 years, and their hasn;t been one time that I was ever disappointed. He makes sure you are satisfied and treats you with respect. I have gr More

by Joseph Forgione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Well after all the disrespectful way your dealership treated me including jeanne Kinney I won't be back this employee talked to me like a child going against me for a simple oil change had to go up ther More

by hjohn3595
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeanne Kinney
Sep 17, 2024 -

Lester Glenn Chevrolet responded

Hi hjohn3595, We’re sorry to hear about your recent experience. Our team is currently investigating the situation. We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention. Best regards, The Lester Glenn Chevrolet Team

August 31, 2024

Lindsay was extremely efficient, personable, and communicative throughout my entire service visit! 5 Stars to her & the whole crew! -Ry More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

I do realize your service department is in a temporary location however directions on where to enter to pick up my car were never provided. Saw my car in the parking lot and went over to it and it was un More

by Equi18nox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Lester Glenn Chevrolet responded

Hi Equi18nox, We're truly sorry to hear about the frustrating experience you had with your recent visit! We understand how important clear communication and attention to detail are, and it's disappointing that we fell short. Please know that our management team has already addressed this with our advisors to ensure clearer instructions are given to customers! We’re also taking steps to prevent this from happening again, including speaking with our technicians about the issues you mentioned. Your feedback is invaluable, and we’re committed to making things right. We hope you’ll give us another chance to provide the service you deserve. Happy Driving, The Lester Glenn Chevrolet Team

July 18, 2024

Service department was very helpful and got me in and out quickly. they kept informed of progress. More

by NJG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Chasey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsay Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Lester Glenn Chevrolet responded

Hi NJG3, Thank you for your feedback! We’re pleased to hear that our service department was helpful and efficient, and that you were kept informed throughout the process! If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Chevrolet Team

July 09, 2024

We have always received exceptional service at Lester Glenn. The staff is consistently professional and very friendly. More

by Kwm0131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Lester Glenn Chevrolet responded

Hey Kwm0131, Thanks for your amazing review! We're so glad to hear that our team consistently provides you with exceptional service. Your kind words mean a lot to us. If there's ever anything more we can do for you, just give us a shout! Happy Driving, The Lester Glenn Chevrolet Team

June 24, 2024

Service was great! Everyone was awesome and kind! I worked with Luke and he was friendly and helpful! Thank you Lester Glenn!! More

by Namgim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Lester Glenn Chevrolet responded

Hi Namgim, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our team and that Luke was friendly and helpful. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Chevrolet Team

June 16, 2024

From apt setting to timely welcome the dealership is professional The experience was excellent and the service attendant was truly professional with great engagement skills More

by devlinbri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Chasey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Lester Glenn Chevrolet responded

Hey Devlin, Thank you for your feedback! We're delighted to hear that your experience from the appointment setting to the welcome was professional! It's great to know that our service attendant's engagement skills made your visit excellent. If you have any more comments or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Chevrolet Team

May 22, 2024

Took two days for a water pump repair. Drove to dealership on two occasions when told that the repair was done only to find that it wasn’t. Service representative did not call when part wa More

by fbruno5390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lindsay Vanegas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Lester Glenn Chevrolet responded

fbruno5390, thank you for taking the time to leave feedback regarding your experience with our service team. We sincerely apologize for any lack of communication or miscommunication during your service visit. Our management team was made aware of these items once they were brought to our attention in your review. Our management team ensured all team members involved understand the importance of communication with our customers and we are confident that these issues will not happen again in the future. We apologize once again for your experience and appreciate your feedback very much. Incidents like these allow our team to grow from constructive feedback from our valued customers like yourself. We hope we have the opportunity to show you the true Lester Glenn Experience at your next service visit. Thank you!

April 27, 2024

Great service great employees very polite clean dealership customer area very clean restrooms clean just a great place to have your car serviced More

by Nuttzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Fratto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Lester Glenn Chevrolet responded

Hi Nuttzz, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience at our dealership! Providing excellent service and maintaining a clean and welcoming environment for our customers is a top priority for us. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out! Happy Driving, The Lester Glenn Chevrolet Team

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