Lester Glenn Buick GMC

Lester Glenn Buick GMC responded

Hi Heatherlignelli, Thank you for sharing your experience! We're delighted to hear that Karen went above and beyond to ensure you were familiar with all the features of your new car! It's great to know that Gregg in the Finance office was not pushy and took the time to explain everything to you! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your business and wish you many enjoyable miles in your new car! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi melrullo, Thank you for sharing your experience! We appreciate your understanding, and we're glad you met with Karen and Craig! We look forward to assisting you when the time is right! If you have any more questions or if there's anything else we can help you with, feel free to reach out! We'll be here for you when you're ready! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi jessica9386, Thank you for your positive feedback! We're delighted to hear that Drew was excellent to work with and made your car-buying experience painless! Ensuring that you are aware of all options and finding the perfect fit for you is our goal, and we're glad Drew could achieve that! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! Thank you for choosing us! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Buick GMC responded

Hi Betsychamber92, We're thrilled to hear about your positive experience with Karen and Gregg! Making a well-informed decision is crucial, and it sounds like they guided you seamlessly through the process. If you ever have more thoughts to share or need further assistance down the road don't hesitate to reach out! Enjoy your decision, and happy driving! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi Danny, Thank you for sharing your positive experience! We're delighted to hear that your first car-buying experience with our team was great! It's wonderful that Karen and Jerry were helpful and made the process enjoyable for you! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in us, and we look forward to serving you again! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi Gordie, Thank you for sharing your fantastic experience with us! We're thrilled to hear that Jim treated you like a special person and took the time to show you every detail of the Taurus! It's heartwarming to know that you felt the dealership and Jim were the best! Driving the car from New Jersey to Minneapolis must have been quite the journey! We appreciate your kind words and the strong 10 rating! If there's anything else you'd like to share or if you have more feedback, please feel free to reach out! We're here for you, and congratulations on your new Taurus! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi Jackie, We're truly sorry to hear about your negative experience with our team. We understand the importance of clear communication and transparency, especially when it comes to vehicle repairs and promises made during the sales process. We have shared this review with our management team and we understand that they have been in contact with you regarding these issues, as well as the steps we’ve taken to resolve these issues for you. Your feedback is valuable, and we appreciate you sharing your experience. If you have any further concerns, please continue communicating with our management team. Sincerely, The Lester Glenn Buick GMC Team

J.susan714 responded

The management team is very well aware of this situation however that does not negate the fact that it was handled poorly from the beginning. I expressed my concern with the vehicle being at MAACO and was told that I was “over exaggerating”. Again as I stated previously, I wasn’t even told where my truck was, the GPS in my vehicle alerted me that it was at MAACO. Guess what, I received my. truck back today and even the GM is disappointed in how it came out. The bumper does not match the vehicle color and there are drip marks and orange peel all through the paint job. It is extremely disappointing to have to deal with this when I am the one making payments on a vehicle. The GM ordered a brand new upper and lower bumper and will now be sending my truck out AGAIN once it arrives. I am the one inconvenienced because the dealer from the beginning choose the cheap route. It’s frustrating beyond belief. I have attempted to get into a new vehicle but even that seems impossible. So really, I am the one losing here. Really sad.

Lester Glenn Buick GMC responded

Hi A Fischetti, Thank you for your enthusiastic feedback about Zack and the rest of our team! We're thrilled to hear that Zack did a fantastic job selling you and your daughter two trucks, making the buying process seem effortless. Your recommendation and kind words are greatly appreciated, and we look forward to serving you again in the future. If you ever have more to share or need further assistance, please don't hesitate to reach out! Happy Driving, The Lester Glenn Team