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Leson Chevrolet - Service Center

Harvey, LA

4.3
705 Reviews

705 Reviews of Leson Chevrolet - Service Center

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August 16, 2022

Very poor customer service skills. The manager and service advisor became very aggressive and condescending when I questioned them about my vehicle and why I didn’t get a call the day More

by PSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Bingham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Broussard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos DeCastro
Aug 16, 2022 -

Leson Chevrolet responded

My apology for this situation. Not sure why aggressive and condescending occurred. We have many part delay situations and updates are normally performed. We are often told when the part is supposed to arrive and still does not. We appreciate you allowing us to help you and your vehicle. Again, my apology for this miscommunication.

August 15, 2022

Friendly staff. Easy to make an appointment on line. When arriving for appointment, we didn’t have to wait for service. They kept us informed on the cost of repair. More

by ELMERWALL
Recommend Dealer
Yes
Employees Worked With
Carlos DeCastro
August 15, 2022

To whom it may concern, I’m very pleased with my experience with the repairs done on my car thanks for the team that handled the job! More

by ABRNS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos DeCastro
August 15, 2022

The commercial service department fixed my truck in record time! Thanks for the prompt service gentlemen. More

by moya0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
August 14, 2022

Carlos kept us updated on the status if our repairs on a regular basis in light of the supply chain issues and delay in getting parts. We were very pleased with the service and repairs provided More

by Lgeccles65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Berry, Carlos DeCastro
August 14, 2022

The experience here was great, the associates were knowledgeable and direct on service. Made the experience a pleasure. More

by Golden3child2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sposito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos DeCastro
August 14, 2022

Great service in timely manner! The Communication between customer and service agent is vey good. More

by Hmw1911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sposito
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Bingham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Broussard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos DeCastro
August 13, 2022

Got gunk on my 2022 Denali wouldn’t come off with water still has some More

by Diggems1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Bingham
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2022

I got there a little before my appointment but was still taken care of right away. Was in & out, literally. Awesome service, great customer service! Especially the older, AA woman at the pay register. More

by Trelly Estem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos DeCastro
Aug 13, 2022 -

Trelly Estem responded

Thank you all for your services!

August 13, 2022

Bad communication on the Isuzu department, mechanics broke something and wanted me to be responsible for their mistakes. Not coming back for service. More

by C Santos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Sposito
1.0
This rating includes all reviews, with more weight given to recent reviews.
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