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Les Stanford Chevrolet Cadillac - Service Center

Dearborn, MI

4.5
75 Reviews

75 Reviews of Les Stanford Chevrolet Cadillac - Service Center

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February 10, 2017

I'm now a dealer service guy I'm not one who normally takes my cars to a dealership but I can't see going anywhere else after that experience. Dan Melton was great and had me in a More

by AlexD79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2017 -

Les Stanford Chevrolet Cadillac responded

Alex, Thank you for taking the time to let us know of your good service experience with Dan Melton and Les Stanford Chevrolet Cadillac. Dan has an excellent reputation for providing that service to each of his clients, and he works hard to form long-lasting relationships with those clients by doing more than what is expected. Again, thank you for your positive review. We look forward to seeing you next time around. Sincerely, The management team of Les Stanford Chevrolet Cadillac

November 18, 2016

White Silverado truck service Dan was awesome! He treated me like family. This is a perfect example of great service that is above and beyond expectations. Thank you Dan! More

by Saber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2016 -

Les Stanford Chevrolet Cadillac responded

"Saber," Thank you so much for the positive review. We're sure that Dan will be happy to have received it. Thanks for taking the time to respond. Happy Thanksgiving to you and yours.

March 15, 2016

Positive and Efficient Everyone I interacted with and observed was professional, courteous and efficient. The facilities were clean. The service on my car was accurate an More

by Irishlass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Russ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2016 -

Les Stanford Chevrolet Cadillac responded

Thank you so much for taking the time to post such a positive review regarding Lenny Russ and Jeff Orr, two men we are proud to say are associated with Les Stanford Chevrolet Cadillac. We are grateful for the acknowledgement and will forward it on to them. We're sure they will be pleased. Thank you for choosing Les Stanford Chevrolet Cadillac. We appreciate your business and look forward to your next visit.

December 22, 2015

Uneducated and Does Not Listen I tried explaining to Lenny that my traction controls light and ESC light was coming on because of my brake lamp recall. He insisted that they had not More

by Colton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 23, 2015 -

Les Stanford Chevrolet Cadillac responded

Colton, First allow me to apologize for any confusion that may have been brought up with our Service Writer. Les Stanford Chevrolet Cadillac does all that we can to be sure our staff is well-trained and up-to-date on the latest recalls and the other issues that those recalls may trigger. We would appreciate the opportunity to discuss this matter with you. Please contact me at 313.724.1451 to set up a convenient time to discuss this issue and how we might resolve it. Thank you very much, George Brown Service Director

August 16, 2013

This is the worst place to take your car. I took my vehicle to them yesterday (8/15/2013), I noticed there was an excessive amount of tires strewn about the dealership service floor. I brought my vehic More

by jayanman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
July 07, 2013

You seriously could not find a better dealership/service team than Les Stanford. Dan Melton has always taken care of me and has made sure I was 100% happy with everything. He keeps me informed of everything More

by EB2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 22, 2012

I love Les Stanford! Mike in the service department always goes above and beyond to accommodate me! James in the sales department executes a perfect sales to service relationship by offering concierge More

by meagan.quinn.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 16, 2012

Called and talked with Mike on the recall for my Cruze, and he said bring it in and he will get it done for me, and he did. More

by cingram110
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
March 21, 2012

Drove over for a my first oil change on my new Chevrolet Malibu and arrived at 5PM (they close at 6PM). Tony Aguirre told me via email to stop by anytime next week and he would take care of my first oil cha More

by senska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
July 28, 2011

My wife and myself took a day trip roughly 2 hours south of our home to visit the Henry Ford Museum / Greenfield Village located in Dearborn MI. When we arrived, we discovered that a great deal of engine co More

by bjmicha3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Daniel, Mike, Their Curtosy Driver
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