Les Stanford Chevrolet Cadillac - Service Center

Went in for a oil change and tire rotation mike was my service advisor very professional and down to earth. Made a great an easy transition. Thanks Mike service advisor very professional and down to earth. Made a great an easy transition. Thanks Mike More

Service was prompt and courteous. It was clean and comfortable with good seating area to wait. It was clean and comfortable with good seating area to wait. More

They went over and beyond to help me with my problem! !! I will most definitely bring my truck there every time !! I will most definitely bring my truck there every time More

Service person Philip Peters did an outstanding job of helping me. Great guy. Thank you. helping me. Great guy. Thank you. More

I came here to get my corvette looked at and fixed based off the reputation Les Stanford has being the corvette king. Wow was I wrong! I will never step foot in this place ever again I am appalled with the off the reputation Les Stanford has being the corvette king. Wow was I wrong! I will never step foot in this place ever again I am appalled with the customer service that I received. I called and spoke to an advisor Named Brain and told me to bring the car in the same day on 02/13/2023 and was told that I should hear back from someone that week.on my service work order the promise date was 02/16/2023 so I called the service department on 02/21/2023 at 10:52Am after not hearing from anybody and spoke to a gentlemen and he could not locate any info on my car I gave him my R.O number then he asked me who my service advisor was I told him Brian. He informed me that Brian was with a customer at the moment and that he will have him call me once he is Free. I waited couple hours and did not hear back from anyone so I called back at 1pm and spoke to Brian and asked him for an update on my car he told me that he did not know he needs to find one of his mechanics that is comfortable to work on my car and he will call me back. I did not hear from him all day so I called brain back this morning 02/22/2023 and asked him again if he had a status update on my car he said he did not have an update for me and that was going to be a while till it was done. I asked him what was a while and I expressed to him that I had people wanting to buy the car from me and I needed an estimated date of completion for the repair so I knew what to tell my potential buyer. Brians demeanor changed and became very rude and had the audacity to tell me that if I want to come pick up the car I can. I told him to work on his customer service skills and let him know that I will be picking the car up. I called an hour later to speak to a service manager and it was the gentlemen Brian that answered I asked to speak to a service manager and he informed me that he was the service manager. So I had to call a tow truck to pick up my car due to icey road conditions I could not drive it and I had the car towed to a different dealership to get worked on. I am disgusted with the customer service I received. Funny thing is with this dealership being near my house I had also messaged A salesmen Ali Reda yesterday on Facebook regarding a car that I would like to get in June or July. But after this experience I will not be giving any of my hard earned money to Les Stanford Chevrolet Thanks Brain for the very unpleasant experience. I will make sure to tell everyone I know to not go here and take their business to a dealership who’s sales people appreciate the business instead of chase it away. If I had the choice to give 0 stars I would of because 1 is too many. More

Stanford gives customers the wrong service address As arrived for my scheduled 7:00 AM service appointment for an oil change, I was met with locked gates everywhere. For 45 minutes I scratched my head As arrived for my scheduled 7:00 AM service appointment for an oil change, I was met with locked gates everywhere. For 45 minutes I scratched my head, walked around the building, looked for signs, and left messages with the Service Manager. Then I noticed the Cadillac dealer across the street was also Les Stanford. So I walked across Michigan Ave. and found the service department to the rear of the Cadillac dealership also did Chevrolet. My service appointment gave me the address for Les Stanford Chevrolet. No one bothered to tell me their service department was hidden behind the Cadillac dealership. No one returned my messages. No one answered the phone, even after 7:00 AM when they were open. Their Chevrolet website makes no mention of the location of their service department. How lazy can you be to give no clarification on your website! No signs at the Chevrolet dealership that service is behind the Cadillac dealership on the other side of the street? To make no mention of this during scheduling of the service? My salesman couldn't have made mention of this during our texts? No sign on the door where I was looking for a phone number? I cannot imagine how a dealership could grow so large when they don't even tell a brand new customer that their service department is behind the dealership on the other side of the street. It was only after I walked around Les Stanford Chevrolet without seeing "SERVICE," then noticed that the Cadillac dealership was Les Stanford, when I decided to run across 5 lanes of Michigan Avenue to ask the Cadillac people where the Chevrolet dealership's service department was. Yes, I figured it out. But obviously I feel Les Stanford Chevrolet should clearly POST the location of their service department. And if you schedule service there, look at your appointment. You'll see the ADDRESS for service is NOT for the Les Stanford Cadillac, it is the address of Les Stanford Chevrolet. So where would you think you would go? How long has this been going on, and no one has ever brought this to their attention before? I did add a star because the oil change was prompt and professional. That is....once I used the better part of an hour to find out where I was supposed to go. More

Dealership charging me $885 for 5 miles towing I have an gm onstar account with free towing for up to 25 miles. The dealership insisted on sending a free tow truck out which would be completely fre I have an gm onstar account with free towing for up to 25 miles. The dealership insisted on sending a free tow truck out which would be completely free of charge, now when I go to get my vehicle they tell me I have a tow bill for $885 that is pretty ridiculous if you ask me for a couple miles of towing. I was lied to and now they are trying to cheat me out of my money and I havent had my car for 2 months now. The collision shop won’t release until a payment is made. More