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Les Stanford Chevrolet Cadillac - Service Center
Dearborn, MI
75 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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75 Reviews of Les Stanford Chevrolet Cadillac - Service Center
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September 03, 2019
Stanford gives customers the wrong service address As arrived for my scheduled 7:00 AM service appointment for an oil change, I was met with locked gates everywhere. For 45 minutes I scratched my head As arrived for my scheduled 7:00 AM service appointment for an oil change, I was met with locked gates everywhere. For 45 minutes I scratched my head, walked around the building, looked for signs, and left messages with the Service Manager. Then I noticed the Cadillac dealer across the street was also Les Stanford. So I walked across Michigan Ave. and found the service department to the rear of the Cadillac dealership also did Chevrolet. My service appointment gave me the address for Les Stanford Chevrolet. No one bothered to tell me their service department was hidden behind the Cadillac dealership. No one returned my messages. No one answered the phone, even after 7:00 AM when they were open. Their Chevrolet website makes no mention of the location of their service department. How lazy can you be to give no clarification on your website! No signs at the Chevrolet dealership that service is behind the Cadillac dealership on the other side of the street? To make no mention of this during scheduling of the service? My salesman couldn't have made mention of this during our texts? No sign on the door where I was looking for a phone number? I cannot imagine how a dealership could grow so large when they don't even tell a brand new customer that their service department is behind the dealership on the other side of the street. It was only after I walked around Les Stanford Chevrolet without seeing "SERVICE," then noticed that the Cadillac dealership was Les Stanford, when I decided to run across 5 lanes of Michigan Avenue to ask the Cadillac people where the Chevrolet dealership's service department was. Yes, I figured it out. But obviously I feel Les Stanford Chevrolet should clearly POST the location of their service department. And if you schedule service there, look at your appointment. You'll see the ADDRESS for service is NOT for the Les Stanford Cadillac, it is the address of Les Stanford Chevrolet. So where would you think you would go? How long has this been going on, and no one has ever brought this to their attention before? I did add a star because the oil change was prompt and professional. That is....once I used the better part of an hour to find out where I was supposed to go. More
by 19Blade
Employees Worked With
July 24, 2019
Walk In Oil Change and Tire Rotation As usual, after 4 decades' of trusting this dealership, I was greeted nicely, taken in and helped by Mike in Service. I was given a very nice coupon t As usual, after 4 decades' of trusting this dealership, I was greeted nicely, taken in and helped by Mike in Service. I was given a very nice coupon to reduce my costs, and felt very secure that it was these wonderful people taking carry of my car that I love . As I left, I was very pleased with the professionalism and kindness show . More
by IMPALA LTZ
Employees Worked With
May 01, 2019
Dealership charging me $885 for 5 miles towing I have an gm onstar account with free towing for up to 25 miles. The dealership insisted on sending a free tow truck out which would be completely fre I have an gm onstar account with free towing for up to 25 miles. The dealership insisted on sending a free tow truck out which would be completely free of charge, now when I go to get my vehicle they tell me I have a tow bill for $885 that is pretty ridiculous if you ask me for a couple miles of towing. I was lied to and now they are trying to cheat me out of my money and I havent had my car for 2 months now. The collision shop won’t release until a payment is made. More
by haiderog
June 01, 2018
Best Cadillac dealership in this area! Here's what's most important to me in a Cadillac service department: 1. To be treated in a respectful manner as a fellow human being and paying cu Here's what's most important to me in a Cadillac service department: 1. To be treated in a respectful manner as a fellow human being and paying customer; 2. For the dealership to hold to what they say in terms of estimated cost and estimated time for repair; 3. A reasonable price (coupons ROCK!) Each time I have been to the service center at Les Stanford Cadillac, I have received all three, so this is MY dealership. Not only will they continue to service my current vehicle, but in a year from now (once this car is paid off), I will also give their sales center an opportunity as I'm seriously thinking about being brand-loyal now! Way to go, Les Stanford service team!!!! More
by michelej226
February 02, 2018
Excellent Customer Service from Dan in Service Department!!! Dan is an exemplary example of EXCELLENCE in Customer Service; honest, dependable...just a great, great guy to work with in the fantastic Service Depa Dan is an exemplary example of EXCELLENCE in Customer Service; honest, dependable...just a great, great guy to work with in the fantastic Service Department! More
by JL
December 06, 2017
Fast service! The Service Department at Les Stanford has always provided me with fast and reliable maintenance and repairs. The advisors have always made sure that The Service Department at Les Stanford has always provided me with fast and reliable maintenance and repairs. The advisors have always made sure that my repairs were never over-charges, and have been provided a loaner car when needed. Top notch! More
by Merta
Employees Worked With
Other Employees :
Gary (Porter)
November 13, 2017
Extremely Poor Service I was told that the repairs for my vehicle would take three days. Then they needed the car over the weekend, then it ended up taking almost three week I was told that the repairs for my vehicle would take three days. Then they needed the car over the weekend, then it ended up taking almost three weeks to get my car back. The dealership logged my car in with 14,242 miles, when I picked the car up, almost three weeks later, it had 14,529 miles on the odometer. The service manager lied to me when I spoke with him. When I left a message for his boss to call me, I never recieved a return call. I have a 2015 Z06 convertible Callaway Corvette. This is not the first time that I have had an issue with this dealership. This dealership has definitely convinced me to start buying Ford Cobras instead of Corvettes. Unfortunately I am not allowed to rate this dealership anything under one star, because it definitely deserves a lower rating. Copy More
by Dennis
June 09, 2017
BUYER BEWARE They have had my vehicle in collision for over 8 months and no one will call me back including Gary Stanford. George Brown , basically called me a pic They have had my vehicle in collision for over 8 months and no one will call me back including Gary Stanford. George Brown , basically called me a picky liar, offered to give me a lease for a trade on my owned vehicle and proceeded to tell me he would never let his "wife" purchase over leasing . I have also yet to hear back from the GM. George was crunching numbers on miles to try and sweeten the deal on the lease offer ... that was almost 2 months ago... I just laugh it off now.. it ridiculous. Bad service. I suggest you go somewhere else if you want good, positive service team. Dealerships like this are the reason we have a struggle with people buying American made vehicles. More
by SuzG
Employees Worked With
April 15, 2017
Great sales, lousy service Bought a used car with 30,000 miles on it from them. Sales staff was great; always asking if we needed anything while we waited. Our sales guy did a t Bought a used car with 30,000 miles on it from them. Sales staff was great; always asking if we needed anything while we waited. Our sales guy did a total snow job on us. Bragged about the local public servant that owned the car & was related to him so he could personally vouch for the vehicle (should have been a clue). Got the car home and a week later noticed some minor issues I wanted to have looked at. The service guy told me that the car didn't have a warranty. After arguing for several minutes and basically telling me I had no idea what I talking about he told me that I needed to talk to "Mike". Mike was not available, didn't have voicemail and I needed to call back. Called back several more times and got the same run around. Finally decided it wasn't worth it, I was just being nitpicky. Wrong! The it's so awesome "we totally back it with our best used car warranty" car I was sold was a lemon. Granted had I done my research I would have known some of the issues; but the car never should have been sold (we found out later that it had actually been sold for parts but for some reason didn't have a rebuilt title) and there was no service whatsoever from their service department. 25,000 miles and $10k later my car still doesn't run, needing at least $3k more work. Rather than continuing to put us into debt, we gave up and got rid of it at a $4k loss just so I could have a car that isn't falling apart. Sour lemons! More
by HutchKat
Employees Worked With
Ukn
April 03, 2017
Worst Servicing Experience I've Ever Had I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and check en I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and check engine light, as well as routine maintenance. I dropped the vehicle off on a Wednesday afternoon. The service technician had to repeat back to me what was to be done on the vehicle multiple times because he kept forgetting and hadn't pulled up the appointment information I had set. Or maybe they don't have the technology to send that information from their webpage to their internal system. Either way, why even require selecting the service need if the technician isn't going to have it when I come in for the appointment? I was told they could have the vehicle back to me the next morning, and they didn't offer any other form of transportation except for a rental (other dealers allowed me to use an onsite car for overnight and even same-day repairs), which I had to pay out of pocket for. Thursday afternoon(!) I called to get an update and at that time was informed that their brake guys had mandatory training and they were running behind. They never planned on calling me to let me know! I have no idea when I would have received a call with an updated time table. I guess they just assume my life can be put on hold for their convenience. After that call, I had to wait an additional 4 and a half hours for them to finally inspect my car. At this time, it had been at their service center for over 25 hours! What's the point of an appointment if the car's going to sit for so long! A follow up call when I set the appointment makes a lot of sense now, to help with their lack of tech or incompetent staff, too bad that never happened. Then I was told that I needed new brake pads and rotors and an almost $700 job to replace a part of the emission system. That wasn't an issue, but then they told me they wouldn't even be able to start the work until Monday! And they didn't say if it could be done on Monday or not! I took my car back at this point and was charged $75 labor for the 5 minutes required to hook up the device and get the read out for the check engine light. All told, I spent nearly $180 (including car rental) for the "pleasure" of the worst customer service experience I've had in my life. To cap it off, I asked to complete the survey they had flyers and pictures for, but was told that was only for warranty work. Even on something as simple as the survey, this dealership wasn't willing to work with me. Lastly, their "door to door" directions link in the confirmation email links to a mostly blank page. *Update* On 4/4, I called the number George Brown left in a response to this review. It went to his voicemail and I made sure to leave my phone number. There hasn't been a response. *Second Update, 4/19* I spoke with Michelle, a representative from the dealership, this morning. While she was empathetic and apologetic, when I asked her why I should go back to Les Stanford over a different dealership I’ve had far superior experience with in the past, she couldn’t offer me a concrete reason. I wasn’t provided justification to give my vehicle, money, and time to them again. There was a nebulous offer of a discount if I should go back to them. She also suggested the name of a competent employee I could request. There was no mention of a refund for the car rental or the egregious charge for labor on the check engine light. I told her I would consider it, and I have. I won’t be returning to Les Stanford under any circumstance. I want them to know that Lenny has cost them a customer and I am more than happy to spend the over $1,000 in needed parts and labor for my vehicle at Dick Genthe Chevrolet in Southfield, as well as all future service I need on this vehicle for maintenance and to get it ready for resale. I wonder if the $120 or so they charged me was worth it for them. More
by LDawson
Employees Worked With
