Les Stanford Chevrolet Cadillac - Service Center
Dearborn, MI
82 Reviews of Les Stanford Chevrolet Cadillac - Service Center
I have found their work to be high quality. But could be more timely. Although it's better to be good than fast. Staff is friendly and efficient. But could be more timely. Although it's better to be good than fast. Staff is friendly and efficient. More
Great dealership and service. Everytime in there is a pleasure. All my business goes here. From the service team to the sales team, they are all top notch. Friendly and they addre Everytime in there is a pleasure. All my business goes here. From the service team to the sales team, they are all top notch. Friendly and they address any concerns that may arise. More
Even though I did not have an appointment the service department was able to squeeze me in late in the afternoon for an oil change. They’ll certainly get my business again! Thanks to the service writer a department was able to squeeze me in late in the afternoon for an oil change. They’ll certainly get my business again! Thanks to the service writer and the tech’s out back. More
I went in for a oil change/tire rotation and was greeted by Mike, service write up person. He was friendly and courteous. I was in and out in less than 40 minutes which was great. by Mike, service write up person. He was friendly and courteous. I was in and out in less than 40 minutes which was great. More
They were very friendly and professional Appointment process was easy and drop off was easy My car was ready exactly as they said it would be process was easy and drop off was easy My car was ready exactly as they said it would be More
I have used this dealership 3 times since purchasing my 2023 Bolt EV. Each time I have requested the dealership to diagnose a clunking noise coming from the passenger side rear area. The 1st time I was tol 2023 Bolt EV. Each time I have requested the dealership to diagnose a clunking noise coming from the passenger side rear area. The 1st time I was told I’d need a separate appointment for this. I made the 2nd appointment to coincide with my 7500 mile maintenance. When I picked up the vehicle, I was told they didn’t have the car long enough to figure out the problem, they would need the car for an entire day. I scheduled a 3rd appointment, well in advance, to diagnose the clunking and a new rattle in the dash, along with my 15,000 mile maintenance. The appointment was made online and I was quite specific about what I needed done. When I arrived, I was informed that the dealership would now need to have my vehicle for 5 to 7 days, but since they didn’t have any loaners, they couldn’t fix the problem….again. My service rep, stated that they would set up another appointment if I wished but he never followed through when I picked up my vehicle. Additionally, while I was at the dealership, I stopped by the parts department to inquire about a camera for my car. They could have in stock within a matter of a few days. I asked about the installation cost and was told to talk to a service rep! The parts person couldn’t pick up the phone and call my service rep? When I returned later in the day to pick up my car, the service rep made no attempt to schedule another appointment as he indicated he would do, no one from parts spoke to my rep about installing a dash camera and the associated costs and for the second time, my vehicle wasn’t even washed. I want to use this dealership but it seems they are not interested in vehicles other than Corvettes. The dealership doesn’t seem to feel they need my business. Perhaps it’s time to go elsewhere. More