Les Mack Ford LLC

love it Gary did a great job explaining every part of this vehicle to me. Will recommend for sure. Thanks for going above and beyond. F & I guy Ben is super f Gary did a great job explaining every part of this vehicle to me. Will recommend for sure. Thanks for going above and beyond. F & I guy Ben is super funny. More

Dodge journey Gary did a fantastic job helping me purchase my new dodge journey. He answered every question I had. Gary was very patient with me. ( I'm not a car g Gary did a fantastic job helping me purchase my new dodge journey. He answered every question I had. Gary was very patient with me. ( I'm not a car gal ). I love my new sub! Thank you so much Gary!! More

Outstanding customer service Gary busted his but trying to find a car that would be in my payment range and did he ever come through. I highly advise that you go to him. Thanks ga Gary busted his but trying to find a car that would be in my payment range and did he ever come through. I highly advise that you go to him. Thanks gary. More

Happy Gary went out of his way to find me the perfect Edge within my price range. He communicated with me after hours just to answer any question I had or t Gary went out of his way to find me the perfect Edge within my price range. He communicated with me after hours just to answer any question I had or to do a quick vehicle search. He did not give up when my first choice just could not be an option. I was treated with respect and never felt pressured. This is the second vehicle I have purchased from Les Mack in 5 years and both experiences were positive. I will continue to work with Les Mack in the future. More

buying a new truck We were looking for a new truck and called Gary at Les Mack and told him what we were looking for. He found the truck we were looking for!!! We were looking for a new truck and called Gary at Les Mack and told him what we were looking for. He found the truck we were looking for!!! More

obtaining a new vehicle Gary did a great job explaining about each one we tested. He was very helpful telling us about the different rebates on each one and about the reba Gary did a great job explaining about each one we tested. He was very helpful telling us about the different rebates on each one and about the rebate for being a fireman. He answered all of our questions. He explained about the different packages you could get on the vehicle. Ben did a great job work to get our loan through the bank for us. Was very helpful on the financial end. More

Satisfied customer! Had great experience with this dealer, i gave them a list of things that i needed in a car and they gave me a few options and gave me a great deal on Had great experience with this dealer, i gave them a list of things that i needed in a car and they gave me a few options and gave me a great deal on one of them. More

Satisfied customers!!! We were extremely happy with our experience at Les Mack. Gary went out of his way to make sure we were satisfied with our purchase and when we had an We were extremely happy with our experience at Les Mack. Gary went out of his way to make sure we were satisfied with our purchase and when we had an issue they made it right with us. This was our first auto purchase at another dealership out of our area and won't be our last!!! More

EXTREMELY SATISFIED We had a great experience at Les Mack. Honestly, it was the first dealership that we found ourselves able to relax and actually enjoy purchasing a veh We had a great experience at Les Mack. Honestly, it was the first dealership that we found ourselves able to relax and actually enjoy purchasing a vehicle. Wade Duncan was more than accommodating and very easy to work with. He was not pushy and did his best to provide the services we needed. We highly recommend anyone to specifically ask for Wade Duncan as you will not be disappointed. The service we experienced and the vehicle we now own are far better than what we expected. More

WORST DEALERSHIP EVER HAD DISPLEASURE TO WORK WITH! I would give a negative STAR rating if possible. They are guilty of "Bait and Switch". But the attitude towards customer service is unforgiveable. I would give a negative STAR rating if possible. They are guilty of "Bait and Switch". But the attitude towards customer service is unforgiveable. I have not yet been able to determine if they really are THAT STUPID or they JUST DON"T CARE? I was an internet buyer, so perhaps their attitude is that I was probably a one time customer, so who cares! I purchased a slighty used 2015 Explorer Limited loaded with options including NAV system. When Explorer delivered, the NAV chip was not installed. And there was NO Temporary Plate even though it was detailed in writing SEVERAL TIMES and I was charged for one. I immediately notified Angela of missing chip and LACK OF Temporary Plate. I received email confirmation "I will overnight the temp plate today, and as far as the chip goes, I will see if we have one here I can overnight from here, if not I will have to order you one" A very lengthy interaction stream of multiple phone calls and emails insued over a 3 month period. Multiple excuses of "I will get with my parts department and find out the status of your Navigational chip" etc. But no chip. Again promised, but never delivered. I point blank asked if you really are going to deliver the promised chip or not? If you are reneging on your promises and you have little value of your integrity and reputation, then fine. Just tell me to go away and I will buy my own darn chip. But at least have the guts to point blank tell me NO. I really needed the chip for an 1800 mile trip to pick up a boat. Plus this was an out of state sale. You would have thought this was the first deal they ever did with out of state paperwork. Internet shoppers beware! It took me three trips to DMW in Florida and more than two hours wait twice, phoning and faxing Les Mack begging them to send/fax correct paperwork. I had sent the correct FL. forms to dealership with attached sticky ARROW printed "SIGN HERE". They returned paperwork with data and a letter, BUT DID NOT SIGN THE FORM! You can't make such incompetence up. It could have been worse, and sholud have REQUIRED a 4th TRIP to return with the original document, but the supervisor at DMV took pity on me and accepted a fax copy. I just can't believe the incompetence and lack of customer service. This IS the SHORT STORY. More insued about delays in sending paperwork and the delivery of my vehicle were also mismanaged issues. More