Leonardtown Ford

I definitely would give negative stars if i could. I have always been ford all the way from my mustangs to trucks but I wish the service center was like the one in Georgia. I will say the cashiers and have always been ford all the way from my mustangs to trucks but I wish the service center was like the one in Georgia. I will say the cashiers and office personnel are on point!! They are great and I would give them 20 stars if i could. That being said, now to the terrible experiences and us never coming back to this ford in Leonardtown. I will definitely send my complaints to the main ford facility as well. When we moved here to Maryland we started using Leonardtown Ford for our services and repairs. I can do my own oil changes and maintenance but I have always enjoyed coming in looking at new vehicles while I wait. The first time was when the service center tried to sell a bunch of nonsense when my wife came in and they were extremely rude to her. I explained a known tailgate issue that ford has with its trucks and informed them of the damaged caused by the automatic tailgate release just dropping while driving. The service guy did not want to listen to my wife when she brought it in for the recall and began to argue with her about the damage to the tailgate when I already explained this in detail when I brought it in for service. We happened to be towing a trailer when the tailgate dropped while on the highway. At the time he told me that they can not cover the damage until a recall was issued to that particular part of the system. The next incident is one of their mechanics does not know the difference from a side marker and a parking light. I get this huge speech about how he has 20 plus years in the business and decided to fail that portion of the inspection. Don't get me wrong, I'm cool with fixing what requires fixing, but you mean to tell me that a 2017 extremely well kept mustang that had never seen snow until a few days ago that gets serviced at this dealership failed an inspection???? WOW.... They did want me to get all the repairs done there and change out that would cost over1200 bucks not including labor of course....smh. I understand that covid has hit alot of companies but to try to hit me in the wallet and argue with me about design features on the mustang is really low!! As the years go by, the side marker design is definitely been different on the mustang depending on what type of light fixtures is being mounted on that particular series. The location was different for my 2014 as well as my 2006 not to mention my 2017 and to argue with a customer about their own vehicles to try to make a quick buck is ridiculous. I tried to explain in detail to the mechanic and I guess if you have 20 plus years of experience you don't have to explain your ignorance to any customers and it's your way or the highway right?? My parking lights are in the front location where if you step to the side of the car you will not see them because it is the design of the 2017, but on that same side you will see the amber lenses on the actual headlights assembly because that is where ford put the amber front side marker. Definitely highly disappointed in this dealership. More

Leonardtown Ford has always taken wonderful care of us when we have purchased a vehicle from them. Shelby was wonderful to deal with. I love my new EcoSport when we have purchased a vehicle from them. Shelby was wonderful to deal with. I love my new EcoSport More

Recent auto purchase Top notch.... I shopped at three other Ford Dealerships. Not only did they beat my best deal by almost $1300.00, they delivered my truck to me!!! Don' Top notch.... I shopped at three other Ford Dealerships. Not only did they beat my best deal by almost $1300.00, they delivered my truck to me!!! Don't waist your time at the larger stores, hands down the best buying experience I've ever had..... More

We owe agreement means nothing We had an agreement that we would be provided with our second key at a later time. The sales person said the sales manager had the spare key. We were We had an agreement that we would be provided with our second key at a later time. The sales person said the sales manager had the spare key. We were then told the spare key was lost but they would order a new one. We have brought the truck in and have made multiple arrangements to get the spare key and we still do not have one 7 months after buying the vehicle. It is turning into a nightmare and the dealership keeps pushing us off until tomorrow. More

Fair - Friendly - Honest I had a great buying experience with Leonardtown Ford. I visited every Ford dealer in Southern Maryland and Leonardtown Ford was the only dealer I fel I had a great buying experience with Leonardtown Ford. I visited every Ford dealer in Southern Maryland and Leonardtown Ford was the only dealer I felt comfortable. Every other local Ford dealer treated me like a subject in their kingdom. Playing silly sales tactic games. I feel Bryan Wood gave me a good deal and most importantly when it came time to pay their was no smoke and mirrors and inverted numbers games. I paid slightly less than the negotiated price. I hope Bryan and his knowledgeable sales staff treat you as well as they treated me. More

frIendly and honest friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family More

Great experience ! I have purchased 3 or 4 trucks and a mustang there over the last 10 years they always take good care of me ! Great place. They brought back the manag I have purchased 3 or 4 trucks and a mustang there over the last 10 years they always take good care of me ! Great place. They brought back the manager from Afew years ago and he has made a difference. Dealership is quick and friendly. More

Tell the truth is not hard but it seems for this one. I, Russell Cisco, had a terrible time dealing with Brad of the finance department. Our payment book or statement was near being late and ask for ass I, Russell Cisco, had a terrible time dealing with Brad of the finance department. Our payment book or statement was near being late and ask for assistance and all I got was excuses and told that he would hang up if I did not comm down. I feel that the truth of friendly service is a miss labeled. I hope that all other members of such business are not this way. More

Purchase of Used Ford Truck I purchased a used truck from the Leonardtown Ford Used Car dealership, and was very pleasantly surprised with the experience. There was none of the I purchased a used truck from the Leonardtown Ford Used Car dealership, and was very pleasantly surprised with the experience. There was none of the typical pushiness that I have experienced during other car purchases at other dealerships. Both my salesman Rick and the manager John were very pleasant to work with, as was the finance guy Ted and the very new salesperson Ashley. I had an issue with the truck shortly after the purchase, and both Rick and John handled the issue professionally and quickly. This was probably the least stressful car-buying experience I have ever had. I would certainly go back to these guys again. More

Excellent buying experience The best car buying experience's in my life. The salesman Richard was vey easy to work with, he did not hound and bully like most sales people. He d The best car buying experience's in my life. The salesman Richard was vey easy to work with, he did not hound and bully like most sales people. He did not give us a song and dance, gave time to talk and think about it. The Manager John bargained with the price and was so pleasant during the entire transaction. This is a used car and some issues needed to be completed on the car and some came up after we drove off the lot. John followed through and took care of everything. Parts needed to be ordered and the car was at the service department twice. Both times Richard and John ensured we were taken care of. John always made sure a loaner car was available and ready for us, which does not happen at all dealerships. These are amazing people to do business with. We will return to Leonardtown Ford. More