Lenoir City Ford, Inc. - Service Center

We bought a fusion from the Lenoir City Ford dealership earlier this year. We are very happy with our purchase and with our experience at Lenoir City Ford. We did run into a small issue with the car, and earlier this year. We are very happy with our purchase and with our experience at Lenoir City Ford. We did run into a small issue with the car, and had to call the dealership for assistance. Mike Fulkerson was instrumental in fixing the issue that we had with the car. He was extremely friendly and professional and handled our issue in a very timely manner. We will definitely be repeat customers! More

First I wouldn't recommend the Ford Escape. Even service advisor said they are having all kinds of technology problem and can't keep up with it. Next, I would not buy anything from Lenoir City Ford service advisor said they are having all kinds of technology problem and can't keep up with it. Next, I would not buy anything from Lenoir City Ford because with their maintenace package you have to use them and their service is terrible. I brought my new Ford Escape in to get serviced with a check engine light on. I was told to bring it back 4 times. Then I was told for all my trouble I would get free tank of gas which they didn't do until I brought it back a 5th time and they had my car for over 30 minutes to have it filled up. I would stay away from this dealership it's worth the extra miles to go to another Ford dealership for sales and services. More

I went to this dealership to sell my daughter's car and the service I received was excellent! Breck and Mike were very friendly and went above and beyond to give us the best deal possible. I definitely and the service I received was excellent! Breck and Mike were very friendly and went above and beyond to give us the best deal possible. I definitely will be using this dealership in the future and highly recommend it to others! More

Top shelf help and support. I experienced a failed cam sensor and wiring and Rick and Candace were great to work with and got me back on the road in one day. I highly recommend this dealership. sensor and wiring and Rick and Candace were great to work with and got me back on the road in one day. I highly recommend this dealership. More

Bought our 2010 Explorer from Lenoir City Ford and have since had ALL service done on the vehicle at this dealership. From sales to servie, Lenoir City Ford has raised the bar in excellence of customer se since had ALL service done on the vehicle at this dealership. From sales to servie, Lenoir City Ford has raised the bar in excellence of customer service. Ted Russell Ford is across the street from us and we would NOT service our cars (also have a 2010 Escape) there if it was the last dealership on earth. Lenoir City is almost 15 miles further to drive, but well worth the trip. The service personel have all of our infromation in the computer data base and always lets us know when a particular service is due on the vehicle(s). They had to replace a battery today as well as a basic oil change, tire rotation, wiper blades and multi-point inspection to assure us that our vehicle was in tip-top shape. They called us before replacing the battery to be certain that this was OK with us. They gave us a quote of the charges for the service so that we could decide if this was something that we could afford. Candace get our vehicle scheduled in for the maintenance and saw it through to the time that we picked it up. She also reminded us that we had a credit of $62.00 on our Ford rewards card that we took advantage of. Top notch service from a top notch dealer/service department. We wouldn't go anywhere else. More

I recently got a letter from ford motor company about my car. I took it to the dealership in Sweetwater where i live and was told that my car wasn't doing what the letter said the service man didn't even lo car. I took it to the dealership in Sweetwater where i live and was told that my car wasn't doing what the letter said the service man didn't even look at my car. I called ford motor co and they told me to take it to lenoir city ford. i called and made an appointment to take the car in. when i got there, they took my car in right away and fixed it per the letter. I am 63 years old and i have never in my lifetime been treated so nice. I will never take my car to anyone else specially not to the ford place here in sweetwater, tn. I don't think there are ratings high enough for the ford place in lenoir city. More

The Staff was friendly and welcoming. They got my vehicle serviced in a timely and efficient manner. Thier was great evidence of a team of people who enjoyed what they do and were for each other fro vehicle serviced in a timely and efficient manner. Thier was great evidence of a team of people who enjoyed what they do and were for each other from the owner on down. I had a pleasent experience. I can highly reccomend this dealership for vehicle service. More

In July we purchased a used Ford Foucs we talked with John Scott. His experience and knowledge about the car and financing was excellent. We had to have some service done on our 08 Fusion and the cost wa John Scott. His experience and knowledge about the car and financing was excellent. We had to have some service done on our 08 Fusion and the cost was more than we had expected. My husband spoke with John again and explained what was going on with the repair on car and he helped us trade our 08 Fusion in and drive off the lot in a new 2012 Fusion. We left the lot with smiles on our face. Thanks John you made us feel like family. Trust us we will make sure that all our friends and family trade at Lenoir City Ford and ask for John Scott. Thanks again John!!!!!! More

My experience with Lenoir City Ford, as well as the people I dealt with Darrin Johnson, Brad Lett, and Brian Myers), was incredible. Prior experiences with other dealers, and the process of purchasing people I dealt with Darrin Johnson, Brad Lett, and Brian Myers), was incredible. Prior experiences with other dealers, and the process of purchasing a vehicle, have been very unfavorable. Everyone I came in contact with at Lenoir City Ford was "beyond friendly", very knowledgeable, and extremely friendly. They truly seemed to have my car-buying experience as a priority. I will highly recommend this dealership, and these personnel, to everyone. In fact, my wife is now considering purchasing a new Ford product based on my experience. More

On a recent road trip from Canada to Houston my Ford On a recent road trip from Canada to Houston my Ford Explorer blew a headgasket. The guys and gals and Lenoir City Ford took phenominal care of us On a recent road trip from Canada to Houston my Ford Explorer blew a headgasket. The guys and gals and Lenoir City Ford took phenominal care of us. Fixed our car as if they were a NASCAR pit crew. I just wanted to thank everyone at Lenoir city Ford once again thank you for all that you did for us. Being stranded in far from your familiar surroundings can be somewhat scary, and you are dependent on the kindness of strangers. I can genuinely say that not only did your team especially Rick Mickoljewski, Stan, James Dixon and Key Martin showed us great kindness, but also went above and beyond to ease the situation and give us peace of mind. I wish there were more people such as you and your team on the planet. Thank you for all that you did. Incredible service in an amazing time!! I also would like to thank Bill in Sales for taking the time and showing us the Ford Explorer, rest assured no matter where in the country I am, when it comes to buying a Ford I will be buying my next ford from you guys. Respectfully Doc More