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Lenoir City Ford, Inc. - Service Center
Lenoir City, TN
55 Reviews
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55 Reviews of Lenoir City Ford, Inc. - Service Center
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June 20, 2017
Taurus Service On 5-15-17 I took my Taurus in for oil change & tire rotation. I returned on 5-16-17 and 4 new tires mounted. The following day the passenger rear ti On 5-15-17 I took my Taurus in for oil change & tire rotation. I returned on 5-16-17 and 4 new tires mounted. The following day the passenger rear tire pressure was 25psi. I inspected all the tires and found all four rims had been gauge in mounting. I called the service adviser and expressed my extreme displeasure in this service. I expect my car to be in the same condition after service as it was before. I was leaving town and could not bring in the car. On my return I took the Taurus in for a front end alignment which could not be done on 5-16-17 because the equipment was down. The service adviser took pictures of the rims and said he would call me when he discussed the problem with the service manager. I am still waiting for a call !!! More
by beyerg125
Employees Worked With
Jon Leenhouts
February 15, 2017
Worthless warranty Service dept and Jim Allen would not honor a factory extended warranty that I bought from this dealership. It was sold to me by a former Lenoir City F Service dept and Jim Allen would not honor a factory extended warranty that I bought from this dealership. It was sold to me by a former Lenoir City Ford finance manager. I bought a more expensive warranty and was told that all components of lesser warranties were included in mine. I was lied to. My diesel egr cooler failed and I was told it was not covered under my extended warranty when it clearly states in ford paperwork that it is covered under a lesser warranty. I'll have to be awful desperate to use this service dept again. The former finance manager (Frank Cardwell) didn't know what he was talking about. I was told that Lenoir City Ford would not honor what their former finance manager told me because he was wrong and that he was no longer employed there. So, what should have cost me a $100 deductible, ended up costing me almost $1000 for me egr cooler. More
by Jvichich
Employees Worked With
Jim Allen, Chris Moyer, Joshua Hutson
December 29, 2016
Knew what was needed to Fix our problem Car would not start properly.. Took it to Firestone to check the battery.. said it was OK.. went home it would not start, jumped it off took it back t Car would not start properly.. Took it to Firestone to check the battery.. said it was OK.. went home it would not start, jumped it off took it back to the Dealer Lenoir City Ford.. It was the battery, almost had to take off the whole front end, however was done in a timely Professional way.. Very pleased with those who helped us. More
by Suzan Cooper
Employees Worked With
Wayne Minor., Greg Johnson, Donna Blair
October 25, 2016
Loose lug nuts Had my car serviced here and they did not tighten lug nuts on right front tire. The wheel came off within a block of the dealership. When I returned Had my car serviced here and they did not tighten lug nuts on right front tire. The wheel came off within a block of the dealership. When I returned to dealership to wait for a rental car no one would even speak to me. No aoplogy or explanation for their negligence. More
by Greg W
Employees Worked With
Chuck Quiett
September 29, 2016
Does not care about the Customer DO NOT have your vehicle serviced at Lenoir City Ford!!!!!! Greg Johnson was my service advisor. I took my F150 in for a spark plug change. They bo DO NOT have your vehicle serviced at Lenoir City Ford!!!!!! Greg Johnson was my service advisor. I took my F150 in for a spark plug change. They botched the initial Job and didn't tighten the spark plugs to specification. I took the vehicle back for a 9a.m appointment to have the issue corrected. 6 hours later they had not even began to look at my vehicle. Greg did not care that I had an appointment and didn't care that they messed up the initial job. I thought maybe Greg was having a bad day until I spoke to his manager Chuck Quiett. He also didn't care that they botched the initial job and also didn't care that they missed my appointment by 6 hours. I would not have Greg Johnson or Chuck Quiett oversee the service of my vehicle. Their attention to detail is subpar and will only cost you more money in the long run. Do yourself a favor and take you vehicle to a Ford Dealership that cares about the customer. Lenoir City Ford is not the place!!!! More
by bwatts9688
Employees Worked With
Greg Johnson, Chuck Quiett
June 21, 2016
Brittany went above and beyond My 1st experience with this service department was a disaster, but Brittany went above and beyond to make me as happy as she could. I apparently call My 1st experience with this service department was a disaster, but Brittany went above and beyond to make me as happy as she could. I apparently called the service center call center and the lady I talked to messed everything up. My husband along with our two boys took my explorer to have two minor things fixed before we left the next day for Ft. Lauderdale. Well, only one thing was fixed after sitting there for 3 hours and the most important thing was my outlet in the back and it could not be fixed. That was a necessity for my boys electronics on our 14 hour drive. Brittany got the piece ordered and made me an 8:00 appointment the next day. I packed the car and we stopped by on our way out of town. Brittany got me in quickly and they replaced the piece. We tested it before we left and it still wasn't working. She knew we were ready to get on the road and needed a way to charge electronics. She went to her car and got us her personal car charger to use on our trip. Even though my outlet did not get fixed before my trip she did all she could to get me back on the road as quick as possible. She is amazing! Her customer service skills are great even when I wasn't happy and very rude on the phone she still stayed pleasant and found a solution to my problem. She is definitely an asset to your team! More
by jenshep
Employees Worked With
Brittany Rule
May 18, 2016
Sales department is great! Service center is horrible!! I had a wonderful experience buying my 2015 Ford Fusion. Cecil Ball & Frank Cardwell were excellent & took great care of me. The first oil change on I had a wonderful experience buying my 2015 Ford Fusion. Cecil Ball & Frank Cardwell were excellent & took great care of me. The first oil change only took one hour. I thought that it wasn't too bad, I can deal with 1 hour. Each visit since to the service center has only gotten worse. I always schedule an appointment. I waited 3 hours with my children for an oil change. The pump for the oil was down & delayed things, but nobody told me until I inquired about my car. The last straw was another scheduled appointment for an oil change & to take off my winter tires & put regular tires on wheels, then onto my car. After 4 hours, I inquired about my car. They informed me that the machine that puts the tires on the wheels was down. They also were unable to get my oil changed in that time for some reason. I'm very upset & feel that the money for the extended warranty for service at Lenoir City Ford is wasted! I heard a lot of "I'm sorry" and an offer for my car to get even more miles for someone to come puli like my car up at my job. I told them to give me a couple of days to cool off. It's been almost 2 months & I still have not heard from anyone to rectify this. More
by Magnetic2015
Employees Worked With
Greg Johnson, Rachel Bean
March 15, 2016
Horrible Service Department Lenoir City Ford's service department was recommended to me by a long time customer. First time I called to sent up service, they were beyond friendly Lenoir City Ford's service department was recommended to me by a long time customer. First time I called to sent up service, they were beyond friendly. When I took my truck in, they were rushed and dos not listen to me. This visit was routine oil change and an alignment. My problems started after this visit! The truck started acting up and making a horrible noise. Even my own father, a certified technician in a different state, couldn't figure it out. Then, in December it was scheduled to go back because they were certain the new noise was a caliper locking up.... After a horrible drop off resulting in me being over 2 hours late to work and the service department brushing off my concerns once again, I picked the truck up only to find they weren't concerned about the noise and were convinced the caliper was it. I asked them to check the alignment at this visit too and was told all was well. Finally made it home to see dad and he was stunned. He swears an alignment was NEVER done on the truck or done so badly it had ruined a brand new set of tires in mere months. He rotated them for me while home and instructed me to call them and let them know the issue. And so... I did! I was basically called a liar and an idiot and spoken to as if I didn't know a single thing about my truck nor service regarding it! Not to mention, I NEVER got irate and even went along with the serviceman in agreeing to set up a new appointment. He placed me on hold to "clear a ticket" for quite a while. When he picked the phone back up, I heard him speaking to another female employee who happened to mention not to argue with me ha use I knew too much. He greeted me as though I had never talked to him before, then acted like he couldn't hear me and blatantly hung up on me! Really? This is how your service department acts? Are you even performing the services you are charging for? I'd have to say no since I will be putting another new set of tires on my truck because of the service departments failure to correctly (if they ever did) align my truck! Way to act!! The long time customer that referred me now refuses to even bring his vehicle in and will never revisit! Be warned that they tell you that all is good but may not have even performed the service requested, not to mention they don't back the work they claim to do! Way to drag the Ford name in the mud guys! More
by lascrstrh
Employees Worked With
Michael Stennette
December 23, 2015
Simple visit, great work Was in for a simple visit, oil change and break check. Rachel was very polite and kept me updated on how things were going and what was being found. B Was in for a simple visit, oil change and break check. Rachel was very polite and kept me updated on how things were going and what was being found. Back breaks had to be replaced and some work with the front rotors. Rachel was very proficient in explaining exactly what was being done and confirmed that I was aware and okay with the pricing before continuing with the work. Very pleased with the customer service displayed by the representative today. More
by DLC23
Employees Worked With
Rachel Bean
November 17, 2015
Extremely poor service Have had my 2014 Ford Fusion in multiple times to get the head liner repaired. Once last year and again this year. This year (2015) is the worst. To m Have had my 2014 Ford Fusion in multiple times to get the head liner repaired. Once last year and again this year. This year (2015) is the worst. To many excuses they are not getting my vehicle repaired as scheduled. All I want is to get my head liner repaired so it will not come loose again. I will never go back to or recommend this dealership to any one. I worked at a Ford Lincoln Mercury dealership and I have never been treated and lied to like I have Lenoir City Ford. The only good thing I can say is the service advisor Robyn. She has done all she can do to help, gone out of her way to help, but her hands are tied and cant do anymore than she can do. MY NEXT CALL IS TO FORD DIRECT. My name is Roy Slack and you can contact me via thru Robyn. More
by almarhea1
