Lenoir City Ford, Inc. - Service Center

Professional, engaging, thorough, waiting room was satisfactory. I didn’t have to wait too long. satisfactory. I didn’t have to wait too long. More

Cole was awesome. .He was very professional, kind and respectful. Made the experience easy. He is highly skilled, intelligent and highly recommended. .He was very professional, kind and respectful. Made the experience easy. He is highly skilled, intelligent and highly recommended. More

Service department was attentive to the customer and timely with regard to the repair of vehicle. timely with regard to the repair of vehicle. More

Worst service department ever! Had my truck for over a week and couldn’t figure out what was wrong. Never called to give update or return any of my calls. Supposedly fixed my da Had my truck for over a week and couldn’t figure out what was wrong. Never called to give update or return any of my calls. Supposedly fixed my daughter’s fusion and then went to pick it up and it wouldn’t start! WTH! Avoid service there at all costs! More

Pete Clay is the best car salesman in all o East Tn! I highly recommend Pete if you are in search of a vehicle. He is awesome! I highly recommend Pete if you are in search of a vehicle. He is awesome! More

If I could leave less than a 1 star I would do that with a minus as well. Dropped my truck off to be worked on seven days ago. I have called every single day to get an update with no response. Each time I c a minus as well. Dropped my truck off to be worked on seven days ago. I have called every single day to get an update with no response. Each time I call I am on hold for 20 minutes then have to leave a message. I have left multiple messages with the service department and Managers still no response. Think I’m making this up? Try calling and asking for the service department! The only one that is willing to help and seems to care is the receptionist Karen. I would give her a five star plus. The rest of them worst service ever!!!!!!!!!! I left this review at 4 o’clock EST on 3/28/24 after I left yet another message for the service Manager. I was told that Jason Service Manager would return my call. Here it is now 7:00 o’clock and the store is now closed no call once again! I will continue updating this review daily until. They have completed whatever repairs are necessary. This is a warranty repair and I’m sure I’ll get a response at some point from them saying something like we are sorry this happened. We would like to make it right and to call the 1800 number so they can discuss this off the review. Or we were waiting on your warranty company to respond, but they were dragging there feet or whatever they come up with. So when you see that response come in just remember in the meantime, they have not returned my call so who’s feet is dragging!!!. In the meantime my car rental of $125.00 per day totally $875.00 so far keeps adding up!! And by time they open tomorrow another $125.00 will be waisted on another days rental bringing it to a $1,000.00 in total. Leads me to wonder who pays which bill!? More

I would not trust this so called dealership to put air in my tyres after they chemical flushed my transmission then put the wrong oil and 6 pints too much destroying the transmission and then claim they did my tyres after they chemical flushed my transmission then put the wrong oil and 6 pints too much destroying the transmission and then claim they did no wrong- don’t get serviced here even though the owners manual says to do the opposite of what they did More

Two month wait, engine blown could not get loaner until checked out. Internal coolant leak. Called sales manager and service several times with no return calls. Did not get any action til 1/11/21. Escape b checked out. Internal coolant leak. Called sales manager and service several times with no return calls. Did not get any action til 1/11/21. Escape broke down on 11/14/20. Towed to shop on 11/2920 only 11,000 miles. More