Lenoir City Ford, Inc.

Service Dept is a NIGHTMARE Good luck dealing with the Service Dept. They're a joke. Would not trust them to change the oil in our vehicle! They're that incompetent. Good luck dealing with the Service Dept. They're a joke. Would not trust them to change the oil in our vehicle! They're that incompetent. More

outstanding customer service Rick Nelson was excellent to work with , I had spoken to him on several different occasions and when i arrived at the dealership ,He had everything re Rick Nelson was excellent to work with , I had spoken to him on several different occasions and when i arrived at the dealership ,He had everything ready for me. great Job! Rick Nelson More

New f150 Crystal was great to work with. She was patient and not pushy. She worked hard to get me the best deal she could. She has a wonderful personality and Crystal was great to work with. She was patient and not pushy. She worked hard to get me the best deal she could. She has a wonderful personality and I would recommend anyone to go see her for their next vehicle purchase. You will not be disappointed! More

Great Experience Crystal Baptiste was very knowledgeable about the vehicles I was interested in but not pushy. She has a great sense of humor and was really easy and Crystal Baptiste was very knowledgeable about the vehicles I was interested in but not pushy. She has a great sense of humor and was really easy and efficient to work with. I would call this car buying experience fun. I appreciated her honesty and willingness to go the extra mile to get me exactly what I wanted. I am very happy with my vehicle and the price I paid. More

Greg Phillips Crystal was great to work with and did an outstanding job in all aspects of finding the vehicle I wanted. She explained everything perfectly. Thanks Crystal was great to work with and did an outstanding job in all aspects of finding the vehicle I wanted. She explained everything perfectly. Thanks More

F-150 Purchase Jennie was helpful in discussing all the options on the F-150 FX4 I was interested in. I told her what I was looking for and she directed me to the t Jennie was helpful in discussing all the options on the F-150 FX4 I was interested in. I told her what I was looking for and she directed me to the truck that best fit. She knew exactly what options were on the truck and was able to succinctly explain each of them. My purchase came down to the F-150 or a Toyota Tundra from a dealership in Knoxville. I would have been happy with either truck. I decided to buy the F-150 simply because Jennie knew the truck inside and out and the Toyota representative kept having to refer to an app on his phone to answer my questions. I didn't mind Jennie asking me for the sale because I felt like she had earned the right to do so. There was some negotiation involved in the purchase, but I did not find Frank Cardwell to be overly pushy or rude --- he seemed like a pretty good guy. Overall, it was a great purchase experience. I've only had it a week, but I love the F-150, and extremely glad I got the 6.2 l engine. More

:Price differential They worked hard to come up with a price, but did not stick to the price that they quoted. They ended up selling the vehicle to another individual/ind They worked hard to come up with a price, but did not stick to the price that they quoted. They ended up selling the vehicle to another individual/individuals. This is the second time that I tried to buy a vehicle here and both times they did not succeed. More

Bought 2013 Toyota Camry LE-Used Put a call into Rick Nelson, and set up an appointment to come view the car. Came in and Crystal Baptiste was actually the associate that worked with Put a call into Rick Nelson, and set up an appointment to come view the car. Came in and Crystal Baptiste was actually the associate that worked with me through the whole process. She was very helpful, honest, and friendly. She made sure everything went smoothly. I would definitely recommend contacting her if you are looking to purchase from Lenoir City Ford. Frank Caldwell assisted in the financing of the vehicle, and was a great asset as well. Was set up on a 48,000 mile maintenance covered plan that will come in handy if my car breaks down within that mileage. More

New car Great job by Crystal, made buying a car real easy and hassle free. We would definitely buy another car from Crystal and Lenoir City Ford. Great job by Crystal, made buying a car real easy and hassle free. We would definitely buy another car from Crystal and Lenoir City Ford. More

Buying 2014 focus Best car buying experience since my hometown ford dealer when I was a young adult! Jennie was helpful in all aspects of the process. Frank carefully e Best car buying experience since my hometown ford dealer when I was a young adult! Jennie was helpful in all aspects of the process. Frank carefully explained financing options. More