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Lenoir City Ford, Inc.
Lenoir City, TN
1,266 Reviews
Everyone's Hometown Dealer...Where We Bring It All Together For You.
Whether you are still in the shopping phase, or are an existing customer, it is easy to see why Lenoir City Ford has the Highest Customer Satisfaction Rating in the area. The Premier Dealer in East Tennessee, we are located just 5 minutes SouthEast of Knoxville off I-75 South. We offer one of the Best Selections of New Ford Vehicles along with the Biggest Used Car, Truck and SUV selections around, along with the Most Pleasurable Car Buying Experience in the Country. Our reputation is so high amongst our customers because they know when shopping for a New or Used Ford, or anything Pre-Owned that they will find the Right Vehicle here, because we are the Right Place, where you always get the Right Price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,266 reviews
April 27, 2015
Great Experience!!!! I have purchased many vehicles from this dealership. This was by far the most pleasant. Sonny Wolfenbarger was honest, down-to-earth, and hassle free I have purchased many vehicles from this dealership. This was by far the most pleasant. Sonny Wolfenbarger was honest, down-to-earth, and hassle free. He was very helpful and knowledgeable in every aspect. We highly recommend this dealership and him!!!! More
by Haysmom1
Employees Worked With
April 26, 2015
I had a awesome experience at Lenoir City Ford. I just purchased my second car from Lenoir City Ford. Nicole Russell did an amazing job getting me into my 2014 Roush Mustang.Very professional busin I just purchased my second car from Lenoir City Ford. Nicole Russell did an amazing job getting me into my 2014 Roush Mustang.Very professional business and staff. Thank You Lenoir City Ford. ~Becky More
by Becky T.
Employees Worked With
Frank Cardwell
April 19, 2015
Great group of people Nicole Russell was such a great sales lady that helped me get my wife her new car. Very helpful and professional young lady and I would recommend ask Nicole Russell was such a great sales lady that helped me get my wife her new car. Very helpful and professional young lady and I would recommend asking for her if you stop in to look around she will get the job done!!!!! More
by GeneOwens
Employees Worked With
Brad Lett
April 14, 2015
no truth Never was so much dishonest and lack of moral fiber.than this place the service department will over charge you.and the manager will put you off. Sorr Never was so much dishonest and lack of moral fiber.than this place the service department will over charge you.and the manager will put you off. Sorry but this is a ford nightmare More
by Stewart57
April 08, 2015
EXTREMELY HAPPY Crystal Baptiste and Greg Curran are awesome. I'll never buy a car anywhere else. have gone above and beyond to make sure I am happy. Crystal Baptiste and Greg Curran are awesome. I'll never buy a car anywhere else. have gone above and beyond to make sure I am happy. More
by Denise
March 31, 2015
Amazing Service This girl rocks! I was very interested in a certified used truck but live in Northern Illinois - Mary Lynn delivered this truck to me!!! It is every This girl rocks! I was very interested in a certified used truck but live in Northern Illinois - Mary Lynn delivered this truck to me!!! It is everything it was advertised to be. This was an easy and wonderful buying experience! Thumbs Up! More
by Roanna
Employees Worked With
Frank Cardwell, Mary Lynn
March 27, 2015
Acted like we had a deal... after 6 hours backed out! Wow is all I can say... I was so happy at first when dealing with this dealership. I worked with a great salesman (Cohen Heaton). Long story short I w Wow is all I can say... I was so happy at first when dealing with this dealership. I worked with a great salesman (Cohen Heaton). Long story short I went to the dealership in the early afternoon and had my mind set on a new Mustang GT. I planned on trading in my car and was offered less than another dealership I had spoke with. The sales manager told my salesman to have myself and him drive to carmax and that dealership (in my car) and get the sheet to prove my trade in and he would honor it. I went to the other dealership and got a deal sheet that proved what I said was true and was ready to make a deal. The sales manager made me wait another 30 minutes and finally gave the salesman a sheet with the original offer he gave me ($3,000 less than other dealership). What a coward. He didn't even speak to me once. Every other dealership I know of uses the salesmanager as an asset to help sale. I can't believe he has a job and honestly can't believe ford allows this. I thought we had a deal which is why I wasted 6 hours of my day there and driving over 100 miles there and back to another dealership. If you say you will do something then do it!!!! Not only has he lost a sale. I will probably never buy a Ford period if this is who they have representing their dealerships. More
by Thomas S
Employees Worked With
Breck Davis
February 21, 2015
Terrible sales consultant If you do decide to go to Lenoir city ford find someone othe than Chris he will not call you back he forgets who you are and he will hit on your wife/ If you do decide to go to Lenoir city ford find someone othe than Chris he will not call you back he forgets who you are and he will hit on your wife/girlfriend/fiance while ignoring you this man has left a very bitter taste in my mouth towards lenoir city ford More
by Blueye
January 02, 2015
Quality Service Dealership/Salesperson Cecil took excellent care of us. We talked briefly to him months ago about our needs & he followed up with us without being pushy. He located the perf Cecil took excellent care of us. We talked briefly to him months ago about our needs & he followed up with us without being pushy. He located the perfect truck for us on line at another dealer. We negotiated a fair price & he had it ready for us the next day. Karen was also awesome in helping us out. More
by walkers
December 26, 2014
Needed a wheel and received little help Thanksgiving night my wife was driving home from our sons house in Farragut when she somehow cut a tire on her 2014 Ford Fusion. When the tire deflate Thanksgiving night my wife was driving home from our sons house in Farragut when she somehow cut a tire on her 2014 Ford Fusion. When the tire deflated it bent the rim requiring replacement. I went to Lenoir City Ford and inquired about a wheel and two tires. After a lengthy delay I was told the wheel would have to be ordered and would not arrive until Wednesday of the following week. I drove home in my 2011 Hyundai Sonata and called Ted Russell Ford. The parts man at Ted Russell Ford said they didn't have the wheel but he would look it up on the parts locator. Within two minutes he told me to call Lance Cunningham Ford because the system said they had my wheel. I called Lance Cunningham Ford and learned they had the wheel and when I when to buy it I received a better price than the price offered by Lenoir City Ford. Ted Russell Parts went the extra mile, a mile Lenoir City Ford Parts did not choose to take. From this day forward I will be getting my service and buying my parts at Ted Russell Ford. More
by GCD38
Employees Worked With
Don Johnson
