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Lenoir City Ford, Inc.
Lenoir City, TN
1,266 Reviews
Everyone's Hometown Dealer...Where We Bring It All Together For You.
Whether you are still in the shopping phase, or are an existing customer, it is easy to see why Lenoir City Ford has the Highest Customer Satisfaction Rating in the area. The Premier Dealer in East Tennessee, we are located just 5 minutes SouthEast of Knoxville off I-75 South. We offer one of the Best Selections of New Ford Vehicles along with the Biggest Used Car, Truck and SUV selections around, along with the Most Pleasurable Car Buying Experience in the Country. Our reputation is so high amongst our customers because they know when shopping for a New or Used Ford, or anything Pre-Owned that they will find the Right Vehicle here, because we are the Right Place, where you always get the Right Price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,266 reviews
August 05, 2015
Very Professional - found us what we asked for! Carla did an excellent job on our car purchase! She found us exactly what we wanted in our next vehicle, got us the price we wanted on our trade in, Carla did an excellent job on our car purchase! She found us exactly what we wanted in our next vehicle, got us the price we wanted on our trade in, and made the process very simple and quick. We test drove the night before, and the next morning all the paperwork was ready to go so the process was very efficient. We were very happy with our experience with Carla and Lenoir City Ford and would recommend her and the dealership to anyone looking for a new car. Even if they don't have the car you want on their lot - they can get it for you very quickly - in as little as 24 hours in some cases! Frank did an excellent job with financing. He found us the rate we were looking for and was a pleasure to work with! Everyone we dealt with at this dealership were very accommodating, helpful, and efficient. More
by SarahC4862
Employees Worked With
Frank Cardwell
July 27, 2015
In by 8am and out by 9:30am! Robin had a warranty item and an oil change done in slightly over an hour. Setting up my appointment was super easy on line. Overall this was a great Robin had a warranty item and an oil change done in slightly over an hour. Setting up my appointment was super easy on line. Overall this was a great experience. More
by Pete123
July 20, 2015
Vehicle On Web-Site Not in Stock Despite selling a vehicle 2 weeks ago, the vehicle is still reflected on the dealership's web-site. I am suspicious that this is a tactic this dealer Despite selling a vehicle 2 weeks ago, the vehicle is still reflected on the dealership's web-site. I am suspicious that this is a tactic this dealership uses to entice customers to the showroom. Many dealerships also employ this improper business tactic. More
by fw37803
Employees Worked With
All Sales Staff, but the Dealer is ultimately responsible.
July 15, 2015
Absolutely amazing So I had a very sucky first automobile experience AT A DIFFERENT dealership. I just bought my 2nd vehicle and I purchased it through Lenoir City Ford. So I had a very sucky first automobile experience AT A DIFFERENT dealership. I just bought my 2nd vehicle and I purchased it through Lenoir City Ford. Crystal Baptiste has been working with me for over a year trying to find me the perfect car and she succeeded.! I recommend if you're on the market for a vehicle, give them a call and ask for Crystal. Tell her what you're looking for and she will do everything she can for you! She's awesome! Thank you Brad and Crystal for all your hard work and patience with me! Never have I ever had such great service! ?? More
by dhealey22
Employees Worked With
Brad Lett
June 15, 2015
cecil is the worst salesman i have ever had. cecil is very pushy and talks down to everyone and i would not recommend him to anyone. Every word that comes out of his mouth is a lie. cecil is very pushy and talks down to everyone and i would not recommend him to anyone. Every word that comes out of his mouth is a lie. More
by billmozier1234
Employees Worked With
June 13, 2015
Slow and have no customer service ability 9am oil change appointment. I had to ask about it around 9:45am and was finally told it would be next. At 10:10am I got the keys and left. I had to co 9am oil change appointment. I had to ask about it around 9:45am and was finally told it would be next. At 10:10am I got the keys and left. I had to complain to get an apology. No one ever came back and said anything about why it was taking so long or ever worried about their customer. There is an all new crew in this department and they just lost a loyal customer. I do enjoy the sales department and the people, but unfortunately this incident will keep me from ever returning to Lenoir City Ford. More
by cswhite
Employees Worked With
New guy, no idea his name
May 15, 2015
Great 2nd Car Buy From Lenoir City Ford We had a great experience buying our 2nd vehicle at Lenoir City Ford. Our sales associate was Mary Lynn, and we couldn't have been more please with o We had a great experience buying our 2nd vehicle at Lenoir City Ford. Our sales associate was Mary Lynn, and we couldn't have been more please with our experience. She was very attentive and personal to our needs. I do not buy very many vehicles, so it is not something that I look forward to. Mary made the experience a dream to go through. Mary also made sure that a couple of issues with our purchase was taken care promptly. In short, she was fantastic! Our only negative came from dealing with Frank. When we indicated that we didn't want to purchase any of the many extra insurances, it seemed to change the atmosphere of our meeting with him. He was a nice guy, but it was very apparent that he didn't like our decision. In summary, we will probably buy from LC Ford again. I will be buying a truck in the near future, and they will be the first place that we go. Very good experience. I highly recommend that you purchase with them! More
by mdeland
Employees Worked With
Frank Cardwell, Mary Lynn
May 04, 2015
Ask for Adam Hamilton We just purchased our second car from Lenoir City Ford and the experience was great. Adam was no pressure, knew all the answers to our questions and We just purchased our second car from Lenoir City Ford and the experience was great. Adam was no pressure, knew all the answers to our questions and did a great job. Frank Cardwell was the finance guru and as always did an AWESOME job. Make sure to ask for Adam ! More
by MTipton253
Employees Worked With
Frank Cardwell
April 30, 2015
Perfect and easy! She was lots of help when I was looking for a vehicle. Made the experience easy and stress free, and she was very easy to talk to and relate with! Whe She was lots of help when I was looking for a vehicle. Made the experience easy and stress free, and she was very easy to talk to and relate with! When I start seriously car shopping, she's the first person I'm going to. And I live in Southern Texas and she even said she could deliver it to me! What more can you ask for? I'm not a car person, but she makes everything about the vehicles easy for me to understand, and helps me determine the one that is just right for me. Great help and I would definitely recommend her to my friends and family, or anyone else I know who is vehicle shopping. More
by Agrewe10
Employees Worked With
Mary Lynn
April 29, 2015
Shop fee ripoff!!! I bought a new 2012 Focus from Sparta TN because I couldn't get a deal from Lenoir City Ford. The new 2013 c-max was purchased from Sweetwater TN. Sam I bought a new 2012 Focus from Sparta TN because I couldn't get a deal from Lenoir City Ford. The new 2013 c-max was purchased from Sweetwater TN. Same reason. Now I get screwed by the repair center. My shifter cable broke Monday. I tie wrapped it together and drove it to LC Ford. Couldn't find a key drop box so I brought it down the next morning. Late Tuesday the service dept says they didn't quite finish it and it would be done by noon the next day. I called 8 times the next morning and finally got thru to service at 11:30. That guy mentioned that the cable came in this morning and should be done before they close. Huh, a different story than I heard the night before. So far things are no big deal but When I paid I was charged a $25 "shop fee" that was never disclosed prior. They say it's for shop rags and cleaning agents. BULL! As far as I'm concerned they stole that money from me. Charge for no reason is theft in my book. I'll never go back!!! More
by Wildbill
Employees Worked With
Don Johnson, Greg Johnson
