Lenoir City Ford, Inc.

Great Experience *****Matt Sherrod has a great personality, is very respectful and friendly, is motivated, was most informative, and should be considered a valuable as *****Matt Sherrod has a great personality, is very respectful and friendly, is motivated, was most informative, and should be considered a valuable asset to your company! ***** More

Does not care about the Customer DO NOT have your vehicle serviced at Lenoir City Ford!!!!!! Greg Johnson was my service advisor. I took my F150 in for a spark plug change. They bo DO NOT have your vehicle serviced at Lenoir City Ford!!!!!! Greg Johnson was my service advisor. I took my F150 in for a spark plug change. They botched the initial Job and didn't tighten the spark plugs to specification. I took the vehicle back for a 9a.m appointment to have the issue corrected. 6 hours later they had not even began to look at my vehicle. Greg did not care that I had an appointment and didn't care that they messed up the initial job. I thought maybe Greg was having a bad day until I spoke to his manager Chuck Quiett. He also didn't care that they botched the initial job and also didn't care that they missed my appointment by 6 hours. I would not have Greg Johnson or Chuck Quiett oversee the service of my vehicle. Their attention to detail is subpar and will only cost you more money in the long run. Do yourself a favor and take you vehicle to a Ford Dealership that cares about the customer. Lenoir City Ford is not the place!!!! More

Great Experience There are two things I can promise you when you get Matt Sherrod to help you find your car, he won't lie to you and he'll find the best deals possible There are two things I can promise you when you get Matt Sherrod to help you find your car, he won't lie to you and he'll find the best deals possible for you. He is very good with answering any questions you may have as well as listening and getting you what you want in your car! More

Great Sales and Service Matt in Sales and Frank in finance were very understanding and did every they could to make my purchase possible. I was recently divorced and the Len Matt in Sales and Frank in finance were very understanding and did every they could to make my purchase possible. I was recently divorced and the Lenoir City team understood my situation and took steps to complete the sale. Cecil and Frank went beyond the call and offered warranty plans and incentives to ensure I was completely happy and comfortable with the transaction prior to closing. The personal approach provided by the team has earned a customer for life. I pray your transaction is a pleasant as my experience. More

Matt is great! Matthew recently sold my husband and I a 2014 Ford Escape. He was friendly, courteous, honest, listened carefully to our needs and very conscientious Matthew recently sold my husband and I a 2014 Ford Escape. He was friendly, courteous, honest, listened carefully to our needs and very conscientious about responding to calls and any issues that came up. He was not pushy and even after our purchase of the Escape, he took the time to show us every feature and how to operate navigation, etc. We think highly of Matt as a salesman and admire his ethics. We would not hesitate to recommend him to others. Thx Matt! We also would like to thank Cecil Ball for assisting in this sale and going above and beyond. If you have any complications with sale, Cecil can figure it out. Thx Cecil! Frank Cardwell was very knowledgeable and pleasant and he made the financing and warranty paperwork go quickly and answered any questions we had. Thank you Frank. More

Good Job Matt Matt did an excellent job , very knowledgeable and helpful . Took time to answer all questions and explain operation of features . I would recommend Matt did an excellent job , very knowledgeable and helpful . Took time to answer all questions and explain operation of features . I would recommend to anyone looking for a car to talk to Matt . More

I thought they would help me They told me they help people with bad credit i guess not did not take long to show me door do not buy a car there They told me they help people with bad credit i guess not did not take long to show me door do not buy a car there More

Service Personified Wasn't even looking for a Certified Vehicle but one was standing on the show room floor and I fell in love with it. Both Jeff and Sonny were exceptio Wasn't even looking for a Certified Vehicle but one was standing on the show room floor and I fell in love with it. Both Jeff and Sonny were exceptionally knowledgeable and a pleasure to work with. As paperwork goes at a car dealership Jeff made the paperwork as easy and as quick as he could. Both Sonny and Jeff assisted me in my request to have an accessory (navigation system) installed on my car which would make my traveling experience more delightful. In addition Lenoir City Ford provides free service (oil and tire rotation) at 5,000 miles intervals. More

Chad Bell/Kristie Harvey Chad is very friendly and helpful. He was pleasant to deal with and I highly recommend him as a salesperson. Chad is also great at following up with Chad is very friendly and helpful. He was pleasant to deal with and I highly recommend him as a salesperson. Chad is also great at following up with me after the purchase of my car and answering my questions promptly via email. Kristie and I had some interaction as well and I was equally impressed with her. More

Just what u ask for! I called and told her what I was looking for she had about 10 for me to look at! And I fell in love! She knew I was in a hurry had me in and out in no I called and told her what I was looking for she had about 10 for me to look at! And I fell in love! She knew I was in a hurry had me in and out in no time even set up my detail cleaning I was getting with my new truck for when I returned for my 1st oil change! Thanks Bunches for all the help! Melissa More